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Wealth management leaders to study future of the industry

Retrieved on:

Monday, October 30, 2023

To investigate these trends and what they will mean for the industry, ThoughtLab is working with wealth industry leaders to conduct a rigorous research initiative called Wealth Management Megatrends: Preparing for disruptive investor, digital, and industry change.

Key Points:

To investigate these trends and what they will mean for the industry, ThoughtLab is working with wealth industry leaders to conduct a rigorous research initiative called Wealth Management Megatrends: Preparing for disruptive investor, digital, and industry change.
The study will answer critical questions on what lies ahead for the wealth management industry, including:
The investor of the future: How will economic, demographic, and lifestyle shifts change investors and their expectations?
How will wealth management firms reimagine their strategies for younger investors, while catering to the needs of older generations?
How will wealth management firms provide personalization at scale and at a price point acceptable to investors?

New Hampshire Selects Genasys to Improve Public Safety Communication

Retrieved on:

Monday, October 23, 2023

“The safety of the residents and visitors of New Hampshire is always our top priority,” said Mark Doyle, Director of the New Hampshire Division of Emergency Services and Communications.

Key Points:

“The safety of the residents and visitors of New Hampshire is always our top priority,” said Mark Doyle, Director of the New Hampshire Division of Emergency Services and Communications.
Genasys Protect will empower New Hampshire emergency officials with the following capabilities:
Targeted Multi-Channel Alerting: Public safety officials will target response zones with location-appropriate messaging to inform or evacuate people out of harm’s way quickly and efficiently.
These features will aid in helping to keep New Hampshire safe with timely critical messaging to its residents and visitors.
Genasys is committed to providing a ubiquitous solution that offers quick decision-making tools to New Hampshire public safety officials, drastically improving response time and providing geo-targeted emergency notifications to the community.

Henry Ford Health and Ascension Michigan Announce Agreement to Dramatically Expand and Enhance Integrated Healthcare Services Across Southeast and Mid-Michigan

Retrieved on:

Wednesday, October 18, 2023

Detroit, Oct. 18, 2023 (GLOBE NEWSWIRE) -- Henry Ford Health and Ascension Michigan have signed an agreement to enter a joint venture that will bring together Ascension’s southeast Michigan and Genesys healthcare facilities and assets with Henry Ford’s.

Key Points:

Detroit, Oct. 18, 2023 (GLOBE NEWSWIRE) -- Henry Ford Health and Ascension Michigan have signed an agreement to enter a joint venture that will bring together Ascension’s southeast Michigan and Genesys healthcare facilities and assets with Henry Ford’s.
Ascension Michigan’s acute care hospitals that are included in the partnership are: Ascension Genesys Hospital; Ascension Macomb-Oakland Hospital, Warren and Madison Heights Campuses; Ascension Providence Hospital, Novi and Southfield Campuses; Ascension Providence Rochester Hospital; Ascension River District Hospital; and Ascension St. John Hospital.
All of Henry Ford’s acute care hospitals and other care facilities and assets, including Health Alliance Plan, will be included in the partnership.
Ascension Michigan’s southwest and northern hospitals—Ascension Borgess Hospital, Ascension Borgess Allegan Hospital; Ascension Borgess-Lee Hospital, Ascension Borgess-Pipp Hospital; Ascension St. Joseph Hospital, Ascension St. Mary’s Hospital and Ascension Standish Hospital—will remain valued members of Ascension’s national health ministry and continue to provide their communities with high-quality Catholic healthcare.

Henry Ford Health and Ascension Michigan Announce Agreement to Dramatically Expand and Enhance Integrated Healthcare Services Across Southeast and Mid-Michigan

Retrieved on:

Wednesday, October 18, 2023

Detroit, Oct. 18, 2023 (GLOBE NEWSWIRE) -- Henry Ford Health and Ascension Michigan have signed an agreement to enter a joint venture that will bring together Ascension’s southeast Michigan and Genesys healthcare facilities and assets with Henry Ford’s.

Key Points:

Detroit, Oct. 18, 2023 (GLOBE NEWSWIRE) -- Henry Ford Health and Ascension Michigan have signed an agreement to enter a joint venture that will bring together Ascension’s southeast Michigan and Genesys healthcare facilities and assets with Henry Ford’s.
Ascension Michigan’s acute care hospitals that are included in the partnership are: Ascension Genesys Hospital; Ascension Macomb-Oakland Hospital, Warren and Madison Heights Campuses; Ascension Providence Hospital, Novi and Southfield Campuses; Ascension Providence Rochester Hospital; Ascension River District Hospital; and Ascension St. John Hospital.
Ascension Michigan’s southwest and northern hospitals—Ascension Borgess Hospital, Ascension Borgess Allegan Hospital; Ascension Borgess-Lee Hospital, Ascension Borgess-Pipp Hospital; Ascension St. Joseph Hospital, Ascension St. Mary’s Hospital and Ascension Standish Hospital—will remain valued members of Ascension’s national health ministry and continue to provide their communities with high-quality Catholic healthcare.
Both organizations are committed to working to maintain the Catholic identity of the Ascension Michigan facilities included in the partnership.

Medallia Announces Simonetta Turek as New Chief Product Officer

Retrieved on:

Thursday, October 19, 2023

Software, Technology, Artificial Intelligence, Other Technology, Cloud, Genesys, Intelligence, Social media, Organization, Machine learning, Twilio, AWS, Simonetta, AI, GM, Management, Medallia

Medallia, Inc. , the global leader in customer and employee experience, today announced the addition of Simonetta Turek as Chief Product Officer.

Key Points:

Medallia, Inc. , the global leader in customer and employee experience, today announced the addition of Simonetta Turek as Chief Product Officer.
She will lead product management and design at Medallia as a member of the executive leadership team.
“By adding an experienced, talented leader like Simonetta as our new Chief Product Officer we add a proven innovator to an already accomplished product team.
“I am excited to step into the chief product officer role at Medallia and help to continue to deliver high value product development for our clients,” said Turek.

Genesys Ranked Leader by Frost & Sullivan in Frost Radar™: Workforce Optimization Solutions, 2023 Report

Retrieved on:

Wednesday, October 18, 2023

Cloud, CX, Frost, Human, WFO, Workforce, Organization, Acquisition, EX, Research, Learning, Growth, Contact center telephony, City centre, SAN, WEM, Noise, AI, Automation, Empathy, CCAA, Voe, Management, Retail, Genesys

SAN FRANCISCO, Oct. 18, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report. Frost & Sullivan recognized Genesys for its AI and digital innovations in workforce engagement management (WEM), global industry leadership and capabilities to help organizations deliver the power of empathy to every experience.

Key Points:

SAN FRANCISCO, Oct. 18, 2023 /PRNewswire/ -- Genesys® , a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report.
Through evaluations based on companies' strengths, innovation, growth and market position, the Frost Radar™: Workforce Optimization Solutions, 2023 report identifies leaders in the Contact Center as a Service (CCaaS) industry that are advancing workforce optimization (WFO).
According to Frost & Sullivan, a key factor in Genesys achieving the Leader ranking is its continued investment in Genesys AI.
The Frost Radar™: Workforce Optimization Solutions, 2023 report states, "Genesys' latest generative AI addition and acquisition of Exceed.ai expands its predictive, conversational language processing, and analytics capabilities.

ScreenMeet Remote Support Now Available on Genesys® AppFoundry

Retrieved on:

Monday, October 9, 2023

Cloud, Partnership, Lilienthal, UX, Video game, Genesys

As remote work and online interactions become the new norm, embedded, seamless person-to-person customer support experiences are not just beneficial, but essential,” said Ben Lilienthal, ScreenMeet’s CEO.

Key Points:

As remote work and online interactions become the new norm, embedded, seamless person-to-person customer support experiences are not just beneficial, but essential,” said Ben Lilienthal, ScreenMeet’s CEO.
We have embedded ScreenMeet’s screen share, video and remote support functionalities with the innovative Genesys Cloud CX platform,” states Lilienthal.
As a Premium App on Genesys AppFoundry, Genesys customers have the benefit of having their ScreenMeet subscriptions included on their Genesys invoice thereby simplifying vendor management.
To learn more about the specific features and benefits of ScreenMeet’s Genesys Cloud CX remote support solutions, visit the ScreenMeet AppFoundry listing .

Richard G. Rawson Family Endowment Bolsters Genesys Works' Mission to Uplift Youth and Drive Economic Sustainability

Retrieved on:

Thursday, October 12, 2023

Chair, Rawson, Family, Student, Growth, City, Genesys, History, Life insurance, Management, Insperity

HOUSTON, Oct. 12, 2023 /PRNewswire/ -- Genesys Works, a leader in youth career readiness, announced today a historic $250,000 gift from Richard G. Rawson to establish the Richard G. Rawson Family Endowment. The endowment, a first for the organization, will provide unrestricted support for Genesys Works into perpetuity, ensuring its long-term impact and sustainability.

Key Points:

HOUSTON, Oct. 12, 2023 /PRNewswire/ -- Genesys Works , a leader in youth career readiness, announced today a historic $250,000 gift from Richard G. Rawson to establish the Richard G. Rawson Family Endowment.
The endowment, a first for the organization, will provide unrestricted support for Genesys Works into perpetuity, ensuring its long-term impact and sustainability.
The endowment, a first for the organization, will provide unrestricted support for Genesys Works into perpetuity.
"For more than a decade, I've witnessed firsthand the transformational impact of Genesys Works," said Rawson.

Kore.ai Launches Conversational AI-powered Voice Gateway on Genesys AppFoundry

Retrieved on:

Tuesday, October 10, 2023

Cloud, Human, Automation, AI, LLM, IVR, OpenAI, Human voice, Genesys, Magic Quadrant, Video game, Sales, Customer service

ORLANDO, Fla., Oct. 10, 2023 /PRNewswire/ -- Kore.ai, the world leader in generative and conversational AI platforms and solutions, today announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now available as a Premium Application on Genesys AppFoundry™. Genesys AppFoundry is a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Key Points:

Genesys AppFoundry is a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
Leveraging generative AI (genAI) powered conversational IVR, the Voice Gateway seamlessly routes conversations to appropriate voice and digital channels, answers customer queries 24/7x/365, and enables personalized self-service, leading to higher customer satisfaction and improved efficiencies for contact centers.
The Kore.ai Voice Gateway for Genesys Cloud CX will enable customers to get up and running quickly by installing the minimum required Genesys platform components.
To learn more about the specific features and benefits of the Kore.ai and Genesys Cloud CX integration, visit the Kore.ai listing on the Genesys AppFoundry site.

Interactive Media's PhoneMyBot Now Available on Genesys AppFoundry

Retrieved on:

Wednesday, October 4, 2023

Cloud, Interactive media, API, Human, Organization, Genesys, Growth, AI, Environment, Customer service, Online shopping, Video game

ROME, Oct. 4, 2023 /PRNewswire-PRWeb/ -- Interactive Media, a global supplier of voice solutions, today announced that its voice-as-a-service environment, PhoneMyBot, is now available on Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Key Points:

PhoneMyBot from Interactive Media, the leading environment for providing voice channels to text-only chatbots, is now available on Genesys AppFoundry and fully integrated with Genesys Cloud CX.
Interactive Media's PhoneMyBot makes it easy for Genesys customers to add voice channels to their existing chatbots that were previously only processing text interactions.
Interactive Media's PhoneMyBot is available now with Genesys Cloud CX, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.
To learn more about the specific features and benefits of Interactive Media's PhoneMyBot, visit our AppFoundry listing .