Associated tags: Nexus, Zoom, Menlo Ventures, Software, Medical device, Intelligence, Internet, AI, Entrepreneurship, Observation, Data Management, Customer service, Scale Venture Partners, Automation, CX, Insurance, Nokia, Public Storage, Sales
Locations: UNITED STATES, NORTH AMERICA, CALIFORNIA, INDIA, SAN FRANCISCO
Knowledge,
Partnership,
Travel,
LLM,
Synthetic media,
Observation,
Generative,
CRM,
Artificial intelligence,
Software,
Customer service,
Sales The new partnership will enable FlightHub and justfly.com customers to experience quicker resolutions to their requests when they contact a customer service agent.
Key Points:
- The new partnership will enable FlightHub and justfly.com customers to experience quicker resolutions to their requests when they contact a customer service agent.
- FlightHub customer service agents will be utilizing Observe.AI's contact center-specific Large Language Model (LLM) and Generative AI technology to efficiently resolve customer inquiries in real-time.
- Key features that FlightHub is utilizing within Observe.AI's Generative AI Suite are Auto Summaries and Knowledge AI.
- It will provide their service agents with in-the-moment knowledge discovery to reduce their average handle time with faster responses to customer queries."
Knowledge,
Partnership,
Travel,
LLM,
Synthetic media,
Observation,
Generative,
CRM,
Artificial intelligence,
Software,
Sales The new partnership will enable FlightHub and justfly.com customers to experience quicker resolutions to their requests when they contact a customer service agent.
Key Points:
- The new partnership will enable FlightHub and justfly.com customers to experience quicker resolutions to their requests when they contact a customer service agent.
- FlightHub customer service agents will be utilizing Observe.AI's contact center-specific Large Language Model (LLM) and Generative AI technology to efficiently resolve customer inquiries in real-time.
- Key features that FlightHub is utilizing within Observe.AI's Generative AI Suite are Auto Summaries and Knowledge AI.
- It will provide their service agents with in-the-moment knowledge discovery to reduce their average handle time with faster responses to customer queries."
Other Professional Services,
Telecommunications,
Software,
Internet,
Artificial Intelligence,
Outsourcing Business,
Professional Services,
Technology,
GPT,
LLM,
Feedback,
Personal data,
CX,
Public Storage,
Privacy,
Automation,
Observation,
City centre,
Cox Enterprises,
Accolade,
Entrepreneurship,
AI,
SVP,
PII,
Calibration,
Medical device,
Sales Observe.AI , the live conversation intelligence platform for contact centers, today introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance.
Key Points:
- Observe.AI , the live conversation intelligence platform for contact centers, today introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance.
- This enables it to support a diverse set of AI-based tasks that are highly specific to contact center teams.
- “We’re at an exciting precipice for the use of generative AI in contact centers – an inflection point on par with the advent of the cloud or mobile.
- But while generative AI holds massive promise, there are several challenges to using generic LLMs that dampen their effectiveness in contact centers.
Retrieved on:
Tuesday, January 31, 2023
Data Management,
Technology,
Security,
Other Technology,
Telecommunications,
Apps,
Applications,
Software,
Artificial Intelligence,
Networks,
Internet,
Mobile,
Wireless,
Million Reasons,
Language,
Entrepreneurship,
City centre,
Eye,
Sale,
Behavior,
CRM,
Heart,
Real-time,
Customer experience,
CX,
CSAT,
KPI-driven code analysis,
Sales Understanding precisely how to navigate difficult call scenarios to save the sale or relationship – while the interaction is happening – is business-critical for agent work.
Key Points:
- Understanding precisely how to navigate difficult call scenarios to save the sale or relationship – while the interaction is happening – is business-critical for agent work.
- Observe.AI’s Real-Time AI introduces end-to-end conversation intelligence to the contact center that maximizes agent performance and productivity – before, during, and after customer interactions.
- Real-Time AI also bolsters the supervisor’s impact on team performance through live call intelligence and coaching.
- Furthermore, automated actions in Real-Time AI create consistent call notes across all interactions and improve CRM data quality.
Retrieved on:
Wednesday, November 9, 2022
Internet,
VoIP,
Technology,
Telecommunications,
Software,
Nexus,
Intelligence,
Zoom,
Research,
Efficiency,
City centre,
Menlo Ventures,
Empathy,
Scale Venture Partners,
Compliance,
Entrepreneurship,
CX,
CEO,
Medical device,
Ecosystem In a new integration, Zoom Contact Center customers can now leverage Observe.AIs conversation intelligence capabilities to extract rich insights that boost agent performance to improve CX, revenue, and retention.
Key Points:
- In a new integration, Zoom Contact Center customers can now leverage Observe.AIs conversation intelligence capabilities to extract rich insights that boost agent performance to improve CX, revenue, and retention.
- As one of the first conversation intelligence partners for Zoom Contact Center, Observe.AI is introducing new AI-powered insights and workflows that help contact centers improve CX, sales, and operational efficiency.
- Zoom Contact Center is built for flexibility and efficiency, empowering users with the right tools to address complex enquiries and deliver deeper engagement, said Kentis Gopalla, Head of Ecosystem for Zoom Phone and Contact Center.
- For more information about Observe.AI and to learn more about the Zoom Contact Center integration, please visit: https://www.observe.ai/zoom-contact-center
Observe.AI is the leading conversation intelligence platform for boosting contact center performance.
Retrieved on:
Tuesday, September 20, 2022
Retail,
Other Professional Services,
Data Management,
Legal,
Insurance,
Technology,
Human Resources,
Consulting,
Banking,
Accounting,
Professional Services,
Online Retail,
Artificial Intelligence,
Telecommunications,
Software,
Internet,
Nexus,
ROI,
Observation,
Compliance,
CX,
Investment,
Menlo Ventures,
Scale Venture Partners,
Intelligence,
Automation,
CEO,
Technology,
Goal,
Calibration,
Public Storage,
Zoom,
Research,
Risk management,
Medical device,
Sales,
Customer service Observe.AI , the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Conversation Intelligence Consulting Services.
Key Points:
- Observe.AI , the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Conversation Intelligence Consulting Services.
- This new suite of highly specialized and integrated services is designed to help contact centers accelerate value from Observe.AIs conversation intelligence platform.
- Weve helped hundreds of contact centers across industries harness conversation intelligence to reach new heights of business and process transformation.
- Observe.AIs powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale.
Technology,
Retail,
Other Professional Services,
Legal,
Insurance,
Human Resources,
Banking,
Online Retail,
Accounting,
Professional Services,
Telecommunications,
Software,
Internet,
Data Management,
Nexus,
CEO,
CSAT,
Technology,
Zoom,
Entrepreneurship,
CX,
NPS,
Quaternary,
Intelligence,
Observation,
Compliance,
Menlo Ventures,
Scale Venture Partners,
Marketing,
Automation,
Tutoring,
Customer service,
Medical device,
Accolade Observe.AI , the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Reporting & Analytics designed to help contact center leaders accelerate the activation of meaningful insights that improve business performance and outcomes.
Key Points:
- Observe.AI , the most robust conversation intelligence platform for boosting contact center performance, today announced the launch of Reporting & Analytics designed to help contact center leaders accelerate the activation of meaningful insights that improve business performance and outcomes.
- Using the industrys highest-accuracy conversation intelligence engine, Observe.AI Reporting & Analytics provides business leaders with an integrated, holistic view of contact center performance.
- Reporting & Analytics empowers contact center leaders to adopt an agile approach to continuous business improvement by answering critical questions such as:
What are the biggest drivers of CSAT and NPS?
- Observe.AIs powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale.
Software,
Technology,
Artificial Intelligence,
Security,
Nexus,
ISO,
QA,
Insurance,
Intelligence,
Trust,
CEO,
Menlo Ventures,
Research,
SOC,
Compliance,
SOC 2,
Zoom,
Scale Venture Partners,
Risk,
Public Storage,
PCI DSS,
GDPR,
CCPA,
PCI,
Health,
Entrepreneurship,
AI,
Medical device The new attestations provide independent, third-party validation that Observe.AI securely connects and orchestrates customer interaction data to the highest possible standard with zero exceptions.
Key Points:
- The new attestations provide independent, third-party validation that Observe.AI securely connects and orchestrates customer interaction data to the highest possible standard with zero exceptions.
- As the cybersecurity threat landscape continues to evolve, contact centers represent prime targets due to their wealth of customer information.
- Observe.AI has enhanced compliance for contact centers in financial services, insurance, retail, healthcare, and more by introducing capabilities that maximize data security without slowing down the business.
- Our latest research shows contact centers continue to face challenges that increase data vulnerability, including over-reliance on manual processes, tool juggling, and minimal oversight of customer interactions.
Software,
Technology,
Other Technology,
Nexus,
Insurance,
QA,
CEO,
Research,
Technology,
Adoption,
Menlo Ventures,
Intelligence,
Conversation,
Public Storage,
Health,
Budget,
Automation,
Word,
Risk,
Investment,
Lung compliance,
Entrepreneurship,
Zoom,
Scale Venture Partners,
AI,
CSAT,
Medical device,
Risk management,
Online shopping,
Tutoring,
Sales Observe.AI ( www.observe.ai ), an Intelligent Workforce Platform that transforms contact centers through AI, today unveiled its latest research, State of Contact Center Conversation Intelligence 2022.
Key Points:
- Observe.AI ( www.observe.ai ), an Intelligent Workforce Platform that transforms contact centers through AI, today unveiled its latest research, State of Contact Center Conversation Intelligence 2022.
- Key takeaways from the report include:
Technology spending is up, yet half of contact centers dont feel very prepared for the future.
- Contact centers that invest in Conversation Intelligence feel their business is better prepared for the future.
- Contact centers using Conversation Intelligence were 10X more likely to feel very prepared for the future than those without.
Software,
Other Retail,
Internet,
Artificial Intelligence,
Technology,
Apps,
Applications,
Online Retail,
Retail,
Nexus,
CX,
Fortune 500,
Intelligence,
Creativity,
CEO,
CCW,
Entrepreneurship,
APM Automation Solutions,
Menlo Ventures,
Scale Venture Partners,
Zoom,
Public Storage,
Automation,
AI,
QA,
Medical device,
Customer service Observe.AI ( www.observe.ai ), an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named this years CCW Excellence Award winner for Automation Solution of the Year.
Key Points:
- Observe.AI ( www.observe.ai ), an Intelligent Workforce Platform that transforms contact centers through AI, today announced it has been named this years CCW Excellence Award winner for Automation Solution of the Year.
- The result is a faster impact on agent performance that drives better CX, retention, and sales.
- At this weeks Customer Contact Week (CCW) event in Las Vegas, the CCW Excellence Awards celebrated teams and individuals committed to driving superior contact center and CX excellence.
- Observe.AI was named Automation Solution of the Year, ahead of eight other established vendors.
