Customer communications management

Crexendo to Present at the AI & Technology Hybrid Investor Conference Presented by Water Tower Research on April 10

Retrieved on: 
Thursday, April 4, 2024
Conference, Voice over IP, Communication, Crexendo, NCAA, Frost, Research, AI, Customer communications management, NABC, National Association

If attendees are not able to join the event live on the day of the conference, an archived webcast will also be made available after the event.

Key Points: 
  • If attendees are not able to join the event live on the day of the conference, an archived webcast will also be made available after the event.
  • It is recommended that online investors pre-register and run the online system check to expedite participation and receive event updates.
  • Crexendo reported record Fiscal Year 2023 Results last month with robust revenue growth of 42% year-over-year finishing 2023 at $53.2M in revenue.
  • G2.com is the leading business software review website where users research and select solutions reviewed and recommended by real, verified customers.

Scott Biel Announced as Doxim's Chief Revenue Officer: Leading the next stage of Revenue Growth & Performance

Retrieved on: 
Wednesday, March 6, 2024
CCM, Credit union, Financial services, SVP, Commerce, Sale, University, Customer communications management

/PRNewswire-PRWeb/ -- Doxim® ( http://www.doxim.com ), the leading customer communications management provider serving highly regulated markets, today announced the appointment of current SVP Sales, Financial Services North America, Scott Biel, to the position of Chief Revenue Officer (CRO), effective immediately.

Key Points: 
  • /PRNewswire-PRWeb/ -- Doxim® ( http://www.doxim.com ), the leading customer communications management provider serving highly regulated markets, today announced the appointment of current SVP Sales, Financial Services North America, Scott Biel, to the position of Chief Revenue Officer (CRO), effective immediately.
  • Biel will join Doxim's executive leadership team and report to CEO Mike Hennessy.
  • "Scott has always focused on scalable solutions that drive impactful and lasting client partnerships here at Doxim," says Mike Hennessy.
  • Prior to joining Doxim, Biel was SVP and Partner at Market Connections Inc., where he drove significant revenue growth along with new product development and service offerings.

Moxo named a Leader in Client Portals and Client Onboarding in G2's Winter 2024 Reports

Retrieved on: 
Friday, February 2, 2024
Cloud, Client portal, Customer communications management, Software, Overalls, Acquisition, Retail

CUPERTINO, Calif., Feb. 1, 2024 /PRNewswire/ -- Moxo, a pioneer in business interaction workflow software, announced today that it has been recognized as a Leader and High Performer in several categories on G2's Winter 2024 Grid® Reports, including Client Portal, Client Onboarding, Customer Communications Management, and Cloud Content Collaboration.

Key Points: 
  • CUPERTINO, Calif., Feb. 1, 2024 /PRNewswire/ -- Moxo, a pioneer in business interaction workflow software, announced today that it has been recognized as a Leader and High Performer in several categories on G2's Winter 2024 Grid® Reports, including Client Portal, Client Onboarding, Customer Communications Management, and Cloud Content Collaboration.
  • For this season's reports, the consumer feedback awarded Moxo in categories critical to customer acquisition and retention.
  • The G2 Leader accolades for Client Portal and Client Onboarding recognizes Moxo's dedication to streamlining interaction workflows for businesses across industries.
  • For more information about Moxo and its G2 recognitions or to request a demo of its award-winning solution, please visit www.moxo.com .

OpenText Aviator Reimagines Work with AI

Retrieved on: 
Tuesday, January 23, 2024
Cloud, IOT, Quality assurance, Traction, Health, Collection, Partnership, API, DevOps, Intelligence, CCM, SMAX, AI, Workplace, Environment, Software, OpenText, TSX, Acceleration, Knowledge, Organization, Content, Marketing, Internet of things, Information management, Customer communications management, CE, Medical device

WATERLOO, ON, Jan. 23, 2024 /PRNewswire/ -- Today, OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, announced the release of its Cloud Editions 24.1, and with it, its latest OpenText Aviator innovations. OpenText Aviator™ powers multiple AI use cases by enabling secure information management and governance across knowledge bases without customers having to move their data. The new enhancements and integrations available in Cloud Editions 24.1 demonstrate the evolution of the strategic approach to how work can be reimagined with the application of AI to business workflows, opentext.ai.

Key Points: 
  • Now, being made available in Cloud Editions 24.1, OpenText has added the following enhancements to its Aviator portfolio:
    OpenText Content Aviator™ now is available on OpenText Extended ECM™, integrating conversational search, summarization, and translation within content management.
  • From the first introduction of opentext.ai and OpenText Aviator in August 2023, the company quickly demonstrated its commitment to advancing its AI vision with the launch of its first set of Aviator capabilities to address multiple use cases across the enterprise:
    OpenText DevOps Aviator™ enables organizations to deliver software at unparalleled velocity with the help of generative AI capabilities.
  • OpenText Business Network Aviator™ brings generative AI and large language models (LLMs) into the OpenText Business Network, placing the entire supply chain information flow into a single platform.
  • OpenText Aviator Lab is a partnership for experimentation with professional AI experts to help customers accelerate AI development through rapid prototyping, AI reference architectures in a secure sandbox environment.

Sunnova Expands Cutting-Edge Global Command Center, Redefining Customer Service in the Solar Industry

Retrieved on: 
Thursday, November 16, 2023
Commercial Building & Real Estate, Construction & Property, Transport, Utilities, Building Systems, Alternative Energy, Energy, Logistics, Supply Chain Management, Residential Building & Real Estate, NYSE, Sunnova, Wildfire, NOVA, Customer communications management, Multimedia, Weather, John Berger (author), SRS, Trust, Solar energy, Pods, Communication, GCC, Knowledge, Travel, Food delivery, Management, Medical device, Q3

Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), a leading energy services company, today announced the expansion of its Global Command Center (GCC), a significant milestone in its commitment to delivering an unparalleled customer service experience.

Key Points: 
  • Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), a leading energy services company, today announced the expansion of its Global Command Center (GCC), a significant milestone in its commitment to delivering an unparalleled customer service experience.
  • View the full release here: https://www.businesswire.com/news/home/20231116665883/en/
    Sunnova's Global Command Center based in Houston, Texas.
  • (Photo: Business Wire)
    "Sunnova's vision as a service-first company underscores our recognition of the critical importance of building a robust service infrastructure for the long term,” said William J.
  • Customer Communication: As part of Sunnova's ongoing dedication to enhancing customer convenience, the Company will roll-out text-based communication services.

Express Chiropractic in Keller Texas Hosts 11th Annual Food Drive

Retrieved on: 
Thursday, November 30, 2023
Social responsibility, Customer communications management, Chiropractic, Community, Christmas and holiday season, Express, Food, Toy, Love

KELLER, Texas, Nov. 30, 2023 /PRNewswire-PRWeb/ -- In response to the escalating issue of food insecurity exacerbated by surging food prices, Express Chiropractic Franchise locations in Keller and Fort Worth have successfully concluded their 11th annual food drive, leaving an indelible mark on the local communities.

Key Points: 
  • KELLER, Texas, Nov. 30, 2023 /PRNewswire-PRWeb/ -- In response to the escalating issue of food insecurity exacerbated by surging food prices, Express Chiropractic Franchise locations in Keller and Fort Worth have successfully concluded their 11th annual food drive, leaving an indelible mark on the local communities.
  • The annual food drive, a testament to Express Chiropractic's commitment to community well-being, yielded extraordinary results, benefiting the Community Storehouse.
  • Express Chiropractic, a Texas chiropractic franchise brand, understands the importance of community engagement and social responsibility.
  • Encouraged by the success of the Keller and Fort Worth food drive, Express Chiropractic locations are now gearing up for their annual Christmas celebration drive, a tradition that historically involves collecting gift cards for teens and toys for kids.

OpenText Named a Leader in Customer Communications Management and Communications Experience Platforms in the 2023 Aspire Leaderboard

Retrieved on: 
Thursday, November 16, 2023
Cloud, Rich Communication Services, Customer experience, Investment, OpenText, CXM, CCM, Customer communications management, EVP, Total Experience, AI, TSX, LLM, Sales, Aspire

WATERLOO, ON, Nov. 16, 2023 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced OpenText Experience Cloud and OpenText Exstream have been named Leaders in the 2023 Aspire Leaderboard™ update, which showcases the best customer communications management (CCM) and customer experience management (CXM) software vendors. OpenText received among the strongest scores in platform strength, software capabilities, market presence, company vision and technical strategy when compared against nine other software vendors in this space. 

Key Points: 
  • Market leadership for sixth consecutive year, strengthened by AI investments and Total Experience vision
    WATERLOO, ON, Nov. 16, 2023 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the information company, today announced OpenText Experience Cloud and OpenText Exstream have been named Leaders in the 2023 Aspire Leaderboard™ update, which showcases the best customer communications management (CCM) and customer experience management (CXM) software vendors.
  • Aspire, an analyst and strategic consultancy firm specializing in Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers.
  • The OpenText™ Experience Cloud platform integrates experiences, media, communications, messaging, and data for customer experience management in one cohesive platform.
  • OpenText recently launched OpenText Experience Aviator within OpenText Exstream, transforming customer communications and elevating digital experiences through advanced LLM and generative AI for personalized content creation.

Envestnet Launches Envestnet Retire Complete--Providing Advisors Access to a Competitive Retirement Savings Program for Clients

Retrieved on: 
Tuesday, November 14, 2023
Eye, Senior, Organization, Investment, Risk, CFA, Convention, SCORE, Element, Retirement, Empower, Customer communications management, Envestnet, Elevate, ERISA, Financial adviser

BERWYN, Pa., Nov. 14, 2023 /PRNewswire/ -- Financial advisors can now offer retirement plan sponsors access to a cost-effective, streamlined plan solution with fiduciary and investment support. The solution, Envestnet Retire Complete—a new offering from Envestnet in collaboration with retirement services provider Empower—can help strengthen the opportunities for participants to achieve a more secure retirement.

Key Points: 
  • BERWYN, Pa., Nov. 14, 2023 /PRNewswire/ -- Financial advisors can now offer retirement plan sponsors access to a cost-effective, streamlined plan solution with fiduciary and investment support.
  • The solution, Envestnet Retire Complete—a new offering from Envestnet in collaboration with retirement services provider Empower—can help strengthen the opportunities for participants to achieve a more secure retirement.
  • Envestnet Retire Complete combines Envestnet's fiduciary guidance and investment due diligence with Empower's personalized communications and investments to help more employers provide competitive 401(k) plans.
  • "Together, we can enable more organizations to offer a competitive benefits package for attracting and retaining top talent."

Conduent Multichannel Customer Communications in the Spotlight at 2023 Xplor CCM Summit

Retrieved on: 
Tuesday, November 7, 2023
Knowledge, Insurance, Customer communications management, Conduent, Organization, CXM, ABC, RFP, CCM, Sales

FLORHAM PARK, N.J., Nov. 07, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, will highlight its business expertise and technology while participating in the 2023 Xplor Customer Communications Management Summit , a conference focused on highly personalized customer communications delivered across all channels.

Key Points: 
  • FLORHAM PARK, N.J., Nov. 07, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, will highlight its business expertise and technology while participating in the 2023 Xplor Customer Communications Management Summit , a conference focused on highly personalized customer communications delivered across all channels.
  • Conduent will showcase its Customer Communications Management (CCM) platform, part of its suite of multichannel communications solutions, that processes, manages and tracks the production, distribution and reporting of a company’s communications, while meeting compliance regulations in all industries.
  • Conduent’s multichannel communications expertise and solutions:
    “How an organization communicates with its customers is an essential element of a successful customer experience.
  • For large enterprises with compliance-dependent communications, such as healthcare payers, insurance companies or retail banks, a trusted partner plays a critical role in the customer journey,” said Andrea Whisler, Vice President, General Manager, Multichannel Communications at Conduent.

Newgen Partners with Duck Creek Technologies to offer Industry-leading NewgenONE OmniDocs Contextual Content Services platform to Insurers

Retrieved on: 
Monday, October 23, 2023
P&C, Duck Creek, Policy, Enterprise content management, Forrester, Customer communications management, SR, SVP, Partnership, CCM, ECM, Online shopping, Newgen

NEW DELHI, Oct. 23, 2023 /PRNewswire/ -- Newgen Software, a global provider of a digital transformation platform, NewgenONE, announced today that it has partnered with Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, to offer insurers a platform that helps connect front-office, middle-office, and back-office for seamless flow of information, accelerates application development, and streamlines end-to-end customer journey. The integration between NewgenONE OmniDocs Contextual Content Services platform and Duck Creek Policy gives insurers the ability to get a 360-degree view of all the content related to customers, processes, and policies.

Key Points: 
  • The integration between NewgenONE OmniDocs Contextual Content Services platform and Duck Creek Policy gives insurers the ability to get a 360-degree view of all the content related to customers, processes, and policies.
  • "We believe our innovative solutions are changing the game in the content services space and revolutionizing the way businesses manage content.
  • "Through this partnership, Newgen and Duck Creek can help insurers revolutionize their conventional processes, empowering them to embrace a more customer-focused, digitally-driven, value-centric, and streamlined approach."
  • The Anywhere Enabled Integration of NewgenONE OmniDocs Contextual Content Services platform – available on Duck Creek's Content Exchange – seamlessly integrates with Duck Creek Policy to offer a powerful search engine and filters, enabling insurers to quickly access large documents, including recorded videos and high-definition images.