Interaction

Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company

Retrieved on: 
Wednesday, January 3, 2024
Technology, Health Technology, Professional Services, Software, Practice Management, Health, Data Management, Other Professional Services, Artificial Intelligence, Open Platform, Workforce, Automation, Interaction, Bodner, Artificial intelligence, VRNT, Customer engagement, CX, Sales

Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.

Key Points: 
  • Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the booking of a contract valued at more than $49 million from a leading U.S. healthcare company to increase customer experience (CX) automation in their customer operations.
  • “We are pleased to receive this strong endorsement of our differentiated open platform and CX Automation strategy.
  • Earlier this year, we announced our next generation, AI-powered open platform.
  • Today, the Verint Open Platform enables brands to deploy more than 35 AI-powered bots at their own pace.

UEI Re-Imagines Smart Home Control Through an Expanded Portfolio of Connected Products and Technology Solutions at CES

Retrieved on: 
Monday, December 11, 2023
Consumer Electronics, Technology, Audio, Video, Networks, Internet, Hardware, Cloud, Lighting, Interaction, Air pollution, CES, Internet of things, Butler, Electronics, LG ThinQ, Universal Electronics, Integrated Micro-Electronics, Inc., Multimedia, British Parking Association, UEI, Energy, Intelligence, Otitis externa in animals, Automation, OEM, AVOD, SVOD, Google Cloud Connect, Exhibition, Control, Consumer Electronics Show, FAST, Hive Connected Home, Discovery, Venetian Expo, Video game, Television, Hedge

UEI’s product and technology demonstrations enable Discovery, Control and Interaction across disparate connected devices in the home to create smarter living for a growing list of smart home appliance customers.

Key Points: 
  • UEI’s product and technology demonstrations enable Discovery, Control and Interaction across disparate connected devices in the home to create smarter living for a growing list of smart home appliance customers.
  • (Graphic: Business Wire)
    UEI’s product and technology demonstrations enable Discovery, Control and Interaction across disparate connected devices in the home to create smarter living for a growing list of smart home appliance customers.
  • UEI will also be demonstrating its powerful Smart Home Dashboard powered by QuickSet –implemented in commercially available LG Smart TVs with ThinQ AI since 2021.
  • A new smart control remote will be unveiled, along with a next-generation design TV antenna and desktop mounts.

Glance Guided CX™ Now Available on Genesys AppFoundry

Retrieved on: 
Thursday, November 30, 2023
Cloud, Human, Interaction, SDK, Organization, SAML, CX, Engineering, Partnership, SSO, API, AI, SVP, Video game, Online shopping, Telescope, Genesys

WAKEFIELD, Mass., Nov. 30, 2023 /PRNewswire/ -- Glance, the leader in Guided CX software, today announced its CX platform is now available on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Key Points: 
  • Administrators can configure Glance directly within the Genesys interface, and Glance supports the security goals of organizations by offering SSO, SAML, or direct integration with Genesys login protocols for logging in to Glance."
  • The Glance platform is now available with Genesys Cloud CX, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.
  • As a Premium App on Genesys AppFoundry, enterprise Genesys and Glance customers can streamline operational burdens by receiving a single invoice for both platforms.
  • To learn more about the specific features and benefits of Glance Guided CX for Genesys Cloud CX customers, visit Glance's AppFoundry listing .

Fibocom Unveils 4G Premium Smart Module SC228 to Drive AIoT Applications in the Global Market

Retrieved on: 
Friday, November 17, 2023
GPU, Interaction, Facial recognition, Wi-Fi, Acceleration, Industrial, Internet, GNSS, Algorithm, Intelligence, Google Mobile Services, CPU, Qualcomm, Software design, DSP, Digital, Communication, GMS, Bluetooth, Artificial intelligence of things, HMI, Digital signal, AI, Certification, LTE, Mobile phone, Internet of things

SHENZHEN, China, Nov. 17, 2023 /PRNewswire/ -- Fibocom (Stock code: 300638), a global leading provider of IoT (Internet of Things) wireless solutions and wireless communication modules, announces the release of a new LTE smart module SC228 for the acceleration of digital transformation in smart retailing, smart wearable camera, Industrial IoT, In-vehicle infotainment market. Integrated with a 6nm processor, the module utilizes the powerful CPU and GPU to deliver superior multimedia performance while conserving power. Compatible with frequency bands worldwide, the module also supports Bluetooth and dual-band Wi-Fi for short-distance wireless communication.

Key Points: 
  • Fibocom unveils a high-performance, multi-mode LTE smart module SC228 to drive digital transformation across AIoT industries.
  • Integrated with a 6nm processor, the module utilizes the powerful CPU and GPU to deliver superior multimedia performance while conserving power.
  • The highly integrated smart module SC228 is capable of offering a comprehensive solution for industry customers to improve product performance and facilitate the decision-making process.
  • Notably, the premium smart module is also built-in with GNSS for fast and accurate positioning for mobile scenarios.

**Power Slap Selects StatHero's Gamification Cloud to Gamify Its Reality TV Show, Power Slap: Road to the Title, Season 2**

Retrieved on: 
Wednesday, November 15, 2023
Cloud, Interaction, Ultimate Fighting Championship, Ultimate, Prize money, Multimedia, Power Slap, Nevada State Athletic Commission, Social media, Episode II, KYC, Partnership, Athlete, Sport, Video game, TikTok, Twitter

CHICAGO, Nov. 15, 2023 /PRNewswire/ -- "Power Slap, Road to the Title," the groundbreaking reality TV show, is all set to elevate the viewer experience to new heights in its second season. Power Slap has engaged StatHero's Gamification Cloud to integrate the thrilling world of professional slap fighting with interactive game mechanics. This first mover approach not only promises an immersive viewing experience, but also offers fans a chance to win over 100 prizes. Power Slap fans & contestants will need to get lineups in by 5:59 PM Pacific Time, Wednesday, November 22nd, before Episode 2 airs, to be eligible for prizing.

Key Points: 
  • CHICAGO, Nov. 15, 2023 /PRNewswire/ -- "Power Slap, Road to the Title," the groundbreaking reality TV show, is all set to elevate the viewer experience to new heights in its second season.
  • Power Slap has engaged StatHero's Gamification Cloud to integrate the thrilling world of professional slap fighting with interactive game mechanics.
  • Power Slap fans & contestants will need to get lineups in by 5:59 PM Pacific Time, Wednesday, November 22nd, before Episode 2 airs, to be eligible for prizing.
  • Embracing innovation, Power Slap is poised to offer an unparalleled gamified experience .

Ahead of the Holiday Season, Interactions’ “Would You Rather” Index Reveals Ongoing Disappointment in Brand Customer Service

Retrieved on: 
Friday, October 20, 2023
Human, AI, CX, Interaction, Automation, Business, Gartner, Travel, Online shopping, Sales

This inaugural “Would You Rather” Index humorously shared what consumers would prefer doing instead of engaging with customer service, and revealed their deep dissatisfaction with customer experience (CX).

Key Points: 
  • This inaugural “Would You Rather” Index humorously shared what consumers would prefer doing instead of engaging with customer service, and revealed their deep dissatisfaction with customer experience (CX).
  • Surprisingly, the results revealed that business leaders in many cases possess a dimmer view of customer support than their own consumers.
  • Business leaders know customer service is important—96% agree excellent experiences boost brand loyalty.
  • For more on why and how 90% of business decision-makers believe technology can help them provide better customer service, read the full report here .

Bulat Utemuratov Foundation signs MOU with world-leading autism expert Connie Kasari

Retrieved on: 
Wednesday, September 27, 2023
Partnership, Trainer, Autism spectrum, Parent, Spectrum, Quality of life, Joint attention, Research, Certification, US, Student, 5th International Emmy Kids Awards, Trustee, ASD, Cooperation, Psychiatry, Human development, Diagnosis, Interaction, UCLA, Conference, Treatment, Founding, Tutoring, Nursing

Partnership will help children with autism across Kazakhstan, using JASPER methodology

Key Points: 
  • Partnership will help children with autism across Kazakhstan, using JASPER methodology
    Announcement made at Foundation's 5th Autism Conference, bringing together experts
    ASTANA, Kazakhstan, Sept. 27, 2023 /PRNewswire/ -- The Bulat Utemuratov Foundation announces that it has signed a three-year Memorandum of Intent for Cooperation and Interaction with world-renowned autism spectrum disorder expert Dr. Connie Kasari.
  • It will pave the way for Kazakhstan to become a leading regional center for autism research, training and treatment.
  • The partnership was announced at the Bulat Utemuratov Foundation's 5th International "Asyl Miras.
  • Autism.

Bulat Utemuratov Foundation signs MOU with world-leading autism expert Connie Kasari

Retrieved on: 
Wednesday, September 27, 2023
Partnership, Trainer, Autism spectrum, Parent, Spectrum, Quality of life, Joint attention, Research, Certification, US, Student, 5th International Emmy Kids Awards, Trustee, ASD, Cooperation, Psychiatry, Human development, Diagnosis, Interaction, UCLA, Conference, Treatment, Founding, Tutoring, Nursing

Partnership will help children with autism across Kazakhstan, using JASPER methodology

Key Points: 
  • Partnership will help children with autism across Kazakhstan, using JASPER methodology
    Announcement made at Foundation's 5th Autism Conference, bringing together experts
    ASTANA, Kazakhstan, Sept. 27, 2023 /PRNewswire/ -- The Bulat Utemuratov Foundation announces that it has signed a three-year Memorandum of Intent for Cooperation and Interaction with world-renowned autism spectrum disorder expert Dr. Connie Kasari.
  • It will pave the way for Kazakhstan to become a leading regional center for autism research, training and treatment.
  • The partnership was announced at the Bulat Utemuratov Foundation's 5th International "Asyl Miras.
  • Autism.

Ansira Launches Empathy Intent Solution to Guide Clients On AI Implementation

Retrieved on: 
Tuesday, September 26, 2023
Learning, Natural language processing, Advertising, Natural language, Marketing, EVP, EIS, Interaction, Emotion, Blog, NLP, Thought, Risk, Engineering, Artificial intelligence, Advent International, Growth, AI, Primary energy, Social media, Customer service, Online shopping, Empathy

ST. LOUIS , Sept. 26, 2023 /PRNewswire/ -- Ansira Partners, Inc.  ("Ansira"), an independent global marketing services and solutions company with proprietary channel, website, and advertising technology, today announced their new Empathy Intent Solution (EIS) offering that harnesses the power of intentionality in Artificial Intelligence (AI) to deliver thoughtful and caring customer experiences. Focused on understanding both the intentionality of data attribute usage and the personal context of consumers, Ansira curates impactful customer, event, and behavioral attributes or signals based on intention probabilities. The data insights are incorporated with the tools to get the most out of AI-driven interactions, such as prompt engineering catalogs and use case playbooks, to help clients deliver empathy and relevance to customer interactions.

Key Points: 
  • "Without thinking through empathy in an implementation plan, a company runs the risk of losing the personal touch and 'show me you know me' factor of their marketing connections with consumers.
  • By assessing the type of data a brand has, Ansira can address any gaps with a data enrichment strategy plan.
  • Ansira has multiple resources for learning more about Empathy in AI and the newly launched EIS offering.
  • Resources include a blog and whitepaper , the " Seven Tangible Ways to Integrate Empathy into Marketing Campaigns Today" presentation from Ansira's EiQ event, and the September 27 webinar " Balanced Innovation: Preserving Empathy in AI Advancement ."

Vertex Researchers Awarded 2024 Breakthrough Prize in Life Sciences

Retrieved on: 
Thursday, September 14, 2023
Health, Genetics, Clinical Trials, Research, Science, Pharmaceutical, Biotechnology, Breakthrough Prize, VRTX, Mathematics, Medicine, Interaction, Messenger, Global Research, Creativity, Breakthrough Prize in Life Sciences, CFTR, Elexacaftor/tezacaftor/ivacaftor, Patient, Cystic fibrosis, Physics, CF, Disease, Vertex Pharmaceuticals, Pharmaceutical industry, Vertex

“The research teams led by Paul, Fred and Sabine discovered the first and only medicines that address the underlying cause of cystic fibrosis.

Key Points: 
  • “The research teams led by Paul, Fred and Sabine discovered the first and only medicines that address the underlying cause of cystic fibrosis.
  • Vertex is currently developing a next-in-class investigational CF triple combination therapy, now in Phase 3 trials, that has the potential for enhanced clinical benefit.
  • The Breakthrough Prize in Life Sciences was founded in 2013 by Sergey Brin, Priscilla Chan and Mark Zuckerberg, Yuri and Julia Milner, and Anne Wojcicki.
  • Breakthrough Prizes are also awarded annually in the fields of Fundamental Physics and Mathematics.