UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
UJET, Inc. , the intelligent, modern contact center platform, today announced UJET WFM , in partnership with Google Cloud.
- UJET, Inc. , the intelligent, modern contact center platform, today announced UJET WFM , in partnership with Google Cloud.
- With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform , UJET introduces new business intelligence solutions for the contact center industry.
- UJET WFM offers highly accurate forecasting, scheduling and real-time adherence monitoring to improve remote contact center agent performance, satisfaction and the overall customer experience.
- With cutting-edge solutions backed by the progressive capabilities of Google Cloud, customer service providers of all sizes can future-proof operations with UJET and Google Cloud.