NYSE:TIXT

Everest Group Survey: Majority of Businesses Consider Outsourcing Generative AI Development Amid Concerns Over Data Security, Privacy and Regulatory Compliance

Retrieved on: 
Thursday, May 2, 2024
Software, Networks, Professional Services, Business, Apps, Applications, Technology, Artificial Intelligence, Digital Marketing, Data Analytics, Marketing, Communications, Other Technology, Consulting, CX, UX, Bias, Safety, AI, Trust (social science), LLM, Telus International, Insurance, TSX, Environment, Human, Privacy, Trust, NIST, BFSI, Health, Sales

Data security and privacy, exposure risks and regulatory compliance are among the top worries, along with accuracy, fairness and bias.

Key Points: 
  • Data security and privacy, exposure risks and regulatory compliance are among the top worries, along with accuracy, fairness and bias.
  • To help mitigate these issues, a substantial 76% are considering outsourcing their GenAI development to specialist third-party firms.
  • “Enterprises are confronting a trust gap around generative AI.
  • A premier consumer financial services company in the U.S. recently enlisted the expertise of WillowTree to establish an AI Center of Excellence.

TELUS International Launches Fine-Tune Studio to Deliver High-Quality Datasets that Improve the Performance, Adaptability and Safety of Generative AI Models

Retrieved on: 
Monday, April 22, 2024
Technology, Consulting, Professional Services, Software, Audio, Video, Internet, Data Analytics, Data Management, Crowdfunding, Artificial Intelligence, CX, DPO, Aircraft, AI, LLM, TELUS, Telus International, TSX, Linguistics, Artificial intelligence, STEM, Engineering, Mathematics, Science, Studio, SFT, Multimedia, Health

Fine-Tune Studio will be presented during the company’s attendance at the 2024 World Summit AI in Montreal, Canada on April 24-25.

Key Points: 
  • Fine-Tune Studio will be presented during the company’s attendance at the 2024 World Summit AI in Montreal, Canada on April 24-25.
  • View the full release here: https://www.businesswire.com/news/home/20240422616380/en/
    Fine-Tune Studio is integrated in TELUS International’s fully-managed AI Data Platform as part of the company’s fully-managed GenAI data services available to LLM builders and adopters.
  • In addition to generalists, TELUS International’s AI Community includes linguists, researchers, coders and doctors as well as experts from various specialty domains.
  • TELUS International is a leading provider of comprehensive, end-to-end AI data and digital customer experience solutions with its global AI Community of more than one million crowdsourced contributors from 150 countries.

TELUS International will release first quarter 2024 results and host an investor call on May 9

Retrieved on: 
Friday, April 19, 2024
Data Management, Apps, Applications, Technology, Other Technology, Mobile, Wireless, Networks, Internet, Telus International, TSX

TELUS International (NYSE and TSX: TIXT) will release its first quarter 2024 results on May 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT) will release its first quarter 2024 results on May 9, 2024, before the North American market open hours, and host a conference call on the same day at 10:30 a.m. (ET) / 7:30 a.m. (PT), where management will review the results, followed by a question and answer session with pre-qualified analysts.
  • A webcast of the conference call will be streamed live on the TELUS International Investor Relations website at: www.telusinternational.com/investors/news-events and a replay will also be available on the website following the conference call.

TELUS International Survey For National Customer Appreciation Day Reveals Consumer Sentiment About the State of Customer Experience

Retrieved on: 
Thursday, April 18, 2024
Apps, Applications, Technology, Consulting, Marketing, Communications, Professional Services, Software, Audio, Video, Digital Marketing, Artificial Intelligence, NLU, CX, Internet, AI, NLP, Telus International, TSX, Natural language processing, ASR, Human, Online shopping

Recent insights from a TELUS International (NYSE and TSX: TIXT) survey, conducted for National Customer Appreciation Day on April 18, highlighted the importance of this opportunity for brands.

Key Points: 
  • Recent insights from a TELUS International (NYSE and TSX: TIXT) survey, conducted for National Customer Appreciation Day on April 18, highlighted the importance of this opportunity for brands.
  • When asked if they would rather have a more personalized customer experience or one that took less time, 62% of survey respondents chose personalization.
  • “Advances in conversational AI and voice technology are revolutionizing how consumers are interacting with devices and the world around us.
  • WillowTree, a TELUS International Company, takes a multidisciplinary approach to voice technology, combining talent and deep expertise from its award-winning AI, design, strategy, and engineering teams.

TELUS International and Appian Expand Strategic Partnership to Help Companies Simplify Complex Business Processes Through an Innovative, Low-Code Automation Platform

Retrieved on: 
Tuesday, April 16, 2024
Technology, Finance, Fintech, Professional Services, Software, Networks, Electronic Design Automation, IOT (Internet of Things), Artificial Intelligence, Media, CX, Automation, AI, TELUS, Machine learning, Telus International, TSX, Partnership, APPN, Artificial intelligence, RPA, Senior, Telus, Telecommunications, Operate, Wireless engineering, Engineering, Sales

Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem.

Key Points: 
  • Through the Appian partnership, TELUS International has established a unified, AI-powered IT ecosystem.
  • Appian’s low-code process automation platform enables individuals to build applications with a visual interface for faster and democratized application development, helping address skills gaps that many organizations face.
  • This has improved business workflow automation in the company’s critical business activities for TELUS networks, resulting in savings of C$5 million in 2023.
  • "TELUS began its partnership with TELUS International and Appian five years ago," said Raymond Saoumah, Vice President of Wireless Engineering, Build and Operate at TELUS Communications.

TELUS International Announces Fuel iX Beta Program, an Enterprise-Grade AI Engine For Bringing Generative AI to Production

Retrieved on: 
Tuesday, April 2, 2024
Accounting, Professional Services, Fintech, IOT (Internet of Things), Electronic Commerce, Apps, Applications, Technology, Artificial Intelligence, Data Analytics, Audio, Video, Finance, Consulting, Aircraft, Organization, Growth, TELUS, Trust, Telus International, Observation, AI, TSX, Multimedia, Privacy, Ix, Sales

TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.

Key Points: 
  • TELUS International (NYSE and TSX: TIXT), today announced a beta release of Fuel iX, an enterprise-grade AI engine designed to help companies upgrade their generative AI (GenAI) pilots to production scale, deploy customized solutions faster, and effectively manage the technology responsibly.
  • View the full release here: https://www.businesswire.com/news/home/20240402990218/en/
    “Fuel iX was created to provide enterprises with generative AI flexibility, control, productivity, and trust.
  • “TELUS has generative AI solutions in production supporting more than 30,000 users, several pilots and more than 30 new application requests.
  • To learn more about Fuel iX and the company’s suite of AI offerings, visit telusinternational.com/ .

TELUS International Named a Leader in Everest Group’s Inaugural PEAK Matrix® Assessment for Data Annotation and Labeling Services for AI / ML

Retrieved on: 
Friday, March 15, 2024
Technology, Artificial Intelligence, Data Management, Machine learning, PEAK, TELUS, International, Telus International, Artificial intelligence, AI, CX, TSX, Investment, Lidar, Multimedia, Collection, DAL, Medical device

View the full release here: https://www.businesswire.com/news/home/20240315727678/en/

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20240315727678/en/
    Everest Group Data Annotation and Labeling Solutions for AI / Machine Learning (ML) PEAK Matrix® Assessment 2024.
  • TELUS International was one of only five providers recognized as a Leader in Everest Group’s inaugural report assessed during the time period of January 2022-June 2023.
  • Through its industry-leading AI Data Platform, TELUS International manages all aspects of its global crowdsourced AI Community of 1.2 million participants.
  • To learn more about TELUS International’s leading, end-to-end AI Data Solutions, visit telusinternational.com/ai-data

TELUS International and Local Measure Announce Partnership to Elevate GenAI-Fueled CX with Engage Platform Integration

Retrieved on: 
Monday, March 4, 2024
Apps, Applications, Technology, Security, Communications, Software, Digital Marketing, Social Media, Data Management, Artificial Intelligence, Senior, Amazon Web Services, Multimedia, Artificial intelligence, Messenger (software), AI, Intelligence, Investment, Telus International, Partnership, TSX, Growth, LINE, Human, WhatsApp, TELUS, CX, AWS

The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.

Key Points: 
  • The partnership serves to design, build and deliver more intuitive, personalized, secure and scalable customer experiences on Amazon Connect.
  • We’ve been impressed by the capabilities at TELUS International to deliver powerful CX outcomes.
  • Its suite of services and capabilities include digital consulting, data analytics, self-service applications, and AI-enabled platform integration.
  • With Fuel iX, TELUS International is helping its global clients meet their critical CX business needs faster and more strategically than ever before.

Vevo partners with TELUS as its advertising representative in Canada

Retrieved on: 
Wednesday, February 28, 2024
Smart TV, Connected, EVP, Generation Z, Advertising, Apple TV, Google TV, Roku, CTV, Vizio, TELUS, Music, Samsung Electronics, Environment, Partnership

VANCOUVER, BC, Feb. 28, 2024 /PRNewswire/ - Today, TELUS announced a new partnership with Vevo to become its direct ad sales representative nationally, enabling Vevo to bring its extensive music video content and enhanced advertising opportunities to the Canadian market.

Key Points: 
  • VANCOUVER, BC, Feb. 28, 2024 /PRNewswire/ - Today, TELUS announced a new partnership with Vevo to become its direct ad sales representative nationally, enabling Vevo to bring its extensive music video content and enhanced advertising opportunities to the Canadian market.
  • "Our direct ad sales partnership with Vevo marks an exciting entry into Canada's advertising space, with a focus on providing exceptional value for local brands and media agencies," said Dwayne Benefield, Chief Product Officer at TELUS.
  • "Leveraging this collaboration, advertisers can connect with viewers in a meaningful way through Vevo, and maximize the impact of their advertising strategies in the Canadian market."
  • "TELUS' extensive reach and expertise in the Canadian market makes them an ideal partner for Vevo.