Healthcare CRM

NovelVox Announces Epic Cheers and Hyperdrive Integration to Empower Cisco, Avaya, Webex, Genesys, Amazon Connect, Zoom, Nice, DialPad, 8x8, & Five9 Contact Centers

Retrieved on: 
Wednesday, January 10, 2024
Hyperspace, Patient, Zoom, Cisco, Traction, Health care, EMR, Amazon Web Services, Hyperdrive, CTI, CRM, Avaya, Cisco Webex, Health, Healthcare CRM

ROSWELL, Ga., Jan. 10, 2024 /PRNewswire-PRWeb/ -- NovelVox, the leading contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive. The integrations will enable healthcare providers to leverage the full potential of Epic's advanced functionalities while improving the experience for both healthcare agents and patients.

Key Points: 
  • NovelVox introduces two new Epic modules to its integration library; After Epic Hyperspace, announces compatibility with Epic Cheers and Hyperdrive to empower healthcare contact centers including Cisco, Webex, Avaya, Genesys, Amazon Connect, Dialpad, Zoom, 8x8, and Nice.
  • ROSWELL, Ga., Jan. 10, 2024 /PRNewswire-PRWeb/ -- NovelVox, the leading contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive.
  • We started with Epic Hyperspace Integration, which enabled healthcare contact centers to seamlessly integrate the Epic module within a telephony environment for improved efficiency.
  • Since Epic Cheers is now gaining traction and is in demand, we have now introduced our CTI Connector integration with Epic Cheers and Epic Hyperdrive.

MSSP ACOs on the Innovaccer Platform Generated 47.5% Greater Savings, $370 Million Cumulative in PY 2022

Retrieved on: 
Thursday, September 14, 2023
ACO, Medicaid, CMS, MSSP, Workflow, Acos, Medicare, Artificial intelligence in healthcare, Healthcare CRM, EHR, Physician, SAN, CRM, Growth, Next Generation, Health, Hospital, Innovaccer

SAN FRANCISCO, Sept. 14, 2023 /PRNewswire/ -- Today, Innovaccer, the healthcare data platform that accelerates innovation, announced that MSSP ACOs on the Innovaccer platform generated significantly higher shared savings growth, earnings, and quality scores compared to their peers, according to the 2022 Performance Year Financial and Quality Results data released by the CMS.

Key Points: 
  • For PY 2022, Innovaccer's customers with savings generated a total of $370 million in savings.
  • Moreover, Innovaccer's MSSP ACO customers generated 47.5% greater savings per ACO than non-Innovaccer customers and scored 2% higher quality scores on average.
  • Since Innovaccer entered the market in 2016, MSSP ACOs on the Innovaccer platform have generated more than $914 million in total savings.
  • In addition, when compared to their PY 2021 results, Innovaccer's ACOs achieved as much as a 28.4% increase in savings per ACO in PY 2022.

Hoot Launches AI Integration on its Myopia Management Marketing Automation Platform

Retrieved on: 
Monday, July 17, 2023
Parent, Artificial intelligence, Near-sightedness, Patient, AI, Health, ECP, Healthcare CRM, Automation, CRM, Medical device, Hoot

PRINCETON, N.J., July 17, 2023 /PRNewswire/ -- Hoot Health, Inc., the next generation healthcare CRM, and marketing automation solution, announced today the integration of Artificial Intelligence (AI) into its Hoot Myopia Care marketing automation platform for ECPs.

Key Points: 
  • Hoot introduces new AI-generated content, video, and clinical support to empower eye care professionals (ECPs) practicing myopia management nationwide.
  • PRINCETON, N.J., July 17, 2023 /PRNewswire/ -- Hoot Health, Inc., the next generation healthcare CRM, and marketing automation solution, announced today the integration of Artificial Intelligence (AI) into its Hoot Myopia Care marketing automation platform for ECPs.
  • Hoot is pleased to take the first step towards harnessing this potential with AI-generated content, which includes educational videos and clinical briefs that complement ECPs' expertise on myopia management.
  • As a leader in marketing automation for specialty practices, Hoot's AI program will continue to expand, offering additional content and clinical decision support not only in myopia management but also in dry eye disease—a new category Hoot recently entered.

Hoot Launches Dry Eyes Marketing Automation Platform

Retrieved on: 
Wednesday, July 12, 2023
Telecanthus, Education, ECP, Eye, Dry, Complexity, Medical director, Healthcare CRM, Patient, CRM, Growth, Automation, Disease, Hospital, Nursing, Hoot, Optometry

PRINCETON, N.J., July 12, 2023 /PRNewswire/ -- Hoot Health, Inc., the next generation healthcare CRM, and marketing automation solution announced today that it has launched Hoot Dry Eyes, a new marketing automation platform for Eye Care Professionals (ECPs).

Key Points: 
  • Hoot Dry Eyes.com now available to Eye Care Professionals nationwide; Dr. Todd Cohan is appointed Advisor and Medical Director, Dry Eyes.
  • PRINCETON, N.J., July 12, 2023 /PRNewswire/ -- Hoot Health, Inc., the next generation healthcare CRM, and marketing automation solution announced today that it has launched Hoot Dry Eyes, a new marketing automation platform for Eye Care Professionals (ECPs).
  • The Hoot Dry Eyes marketing automation platform allows ECPs to automate patient education, train staff through on-demand videos and simplify the entire process.
  • "As an early user of Hoot Dry Eyes, I am very excited to help more patients with dry eyes in my practice.

NovelVox Strengthens Partnership with Epic; Announces Seamless Integration with Epic Hyperspace and Cheers

Retrieved on: 
Tuesday, June 6, 2023
Hyperspace, Hyperdrive, Avaya, Healthcare CRM, Patient, Health, Cisco, EMR, CRM, Amazon Web Services, Mobile phone, Genesys

ROSWELL, Ga., June 6, 2023 /PRNewswire-PRWeb/ -- NovelVox, a leading contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive. The integrations will enable healthcare providers to leverage the full potential of Epic's advanced functionalities while improving the experience for both healthcare agents and patients.

Key Points: 
  • NovelVox introduces two new Epic modules to its integration library; announces compatibility with Epic Cheers and Hyperdrive for its healthcare contact center solutions
    ROSWELL, Ga., June 6, 2023 /PRNewswire-PRWeb/ -- NovelVox, a leading contact center solution provider, has recently expanded its healthcare integration library with two new modules - Epic Cheers and Hyperdrive.
  • Ready integration with disjointed backend systems, databases, and EMR/EHR apps, including Epic Hyperspace helps streamline the service operations and improves efficiency.
  • We started with Epic Hyperspace Integration, which enabled healthcare contact centers to seamlessly integrate the Epic module within a telephony environment for improved efficiency.
  • Now, with the launch of two new Epic modules, we are pleased to announce that our integration library is expanding and ready to deliver superior service experiences."

Cigniti Wins "Best IoT Healthcare Platform" in the 2023 MedTech Breakthrough Awards Program

Retrieved on: 
Monday, May 8, 2023
Data Management, Health, Technology, Health Technology, Software, Artificial Intelligence, Biotechnology, Monochorionic twins, Medical device, USFDA, Quality engineering, Global health, Medicine, IP, Automation, Quality, Internet, IoMT, CRMS, Diagnosis, Growth, Digital, AI, FDA, Healthcare CRM, Medtech, Legislation

Cigniti Technologies , the world's leading AI and IP-led Digital Assurance and Digital Engineering services company, today announced that its Internet of Medical Things (IoMT) Digital Quality Engineering Automation framework has won the "Best IoT Healthcare Platform" award in the 7th annual MedTech Breakthrough Awards program.

Key Points: 
  • Cigniti Technologies , the world's leading AI and IP-led Digital Assurance and Digital Engineering services company, today announced that its Internet of Medical Things (IoMT) Digital Quality Engineering Automation framework has won the "Best IoT Healthcare Platform" award in the 7th annual MedTech Breakthrough Awards program.
  • The award program conducted by MedTech Breakthrough , an independent market intelligence organization, recognizes the global health and medical technology market's top companies, technologies, and products.
  • We are excited about the growing market for medical devices, and Cigniti is poised to continue its growth in the space.
  • "Congratulations to Cigniti on being our pick for the 'Best IoT Healthcare Platform' award.

Innovaccer's Enterprise CRM Scores 96.1* in 2023 Best in KLAS Report

Retrieved on: 
Monday, February 13, 2023
Organization, Health, Human, Operation, Healthcare CRM, Enterprise, Culture, Patient, Software, Category, CRM, Partnership, Growth, SAN, Research, Communication, Mobile phone, Nursing, Retail, KLAS, Innovaccer

SAN FRANCISCO, Feb. 13, 2023 /PRNewswire/ -- Today, Innovaccer Inc., the #1 data platform for value-based care and health providers, announced that the company's enterprise CRM was awarded an overall score of 96.1* by KLAS Research in the Customer Relationship Management (CRM) category of the 2023 Best in KLAS report. KLAS rated Innovaccer highly in this category based on its ability to accelerate 1:1 consumer-patient relationships and help organizations to find, guide, and keep patients throughout their journey, from the first point of contact to wellness and beyond.

Key Points: 
  • Based on feedback from healthcare executives using leading CRM solutions, and collecting customer comments on the record at both multi-site and stand-alone facilities, KLAS scored Innovaccer's Enterprise CRM 96.1* out of a possible 100.
  • Innovaccer's KLAS score exceeds KLAS's Category average of 82 for CRM vendors, and exceeds the average of 80.3 for KLAS-rated products overall.
  • The Best in KLAS: Software and Services report, of which these CRM scores are a part, is an annual assessment to help healthcare professionals evaluate best-in-market technologies.
  • 2023 Best in KLAS Awards - Software and Professional Services report is available now to KLAS subscribers.

Top Behavioral Health Organization Leverages Salesforce for Improved Contact Center Experience

Retrieved on: 
Tuesday, February 7, 2023
Organization, Health, Wilson, UI, Mirror Lake Recovery Center, UX, Consultant, Healthcare CRM, Salesforce, CRM, Platform as a service, EHR, Partnership, Improper integral, CX, Pharmaceutical industry

NEWARK, Del., Feb. 7, 2023 /PRNewswire-PRWeb/ -- DecisivEdge, a business consulting and technology firm, in partnership with Salesforce, has transformed the patient admission process at a top 5 U.S. behavioral health center. This patient-focused recovery center support model is driving value across the organization's operation by reducing inbound call abandon rates, cutting time to admission, improving patient experiences and enhancing call center agent success.

Key Points: 
  • NEWARK, Del., Feb. 7, 2023 /PRNewswire-PRWeb/ -- DecisivEdge , a business consulting and technology firm, in partnership with Salesforce , has transformed the patient admission process at a top 5 U.S. behavioral health center.
  • The foundation for these improvements is a call center workflow that integrates and optimizes Salesforce actions.
  • The behavioral health center has reduced repeat call abandon rates by over 90%, improved conversion rates by nearly 40% and reduced time of admission by over 30%.
  • DecisivEdge's Salesforce consultants have extensive experience integrating and optimizing healthcare contact center solutions into the Salesforce CRM platform, increasing efficiency and productivity through digital transformation.

Healthcare CRM Market to Surpass USD 31.54 billion by 2028 owing to Key Technological Breakthroughs | Brandessence Market Research

Retrieved on: 
Monday, February 6, 2023
Cloud, Insurance, Pharmacy, Hospice, Government, Hospital, Wolters Kluwer, ChromeOS, Healthcare CRM, Marketing, Long-term care, Customer service, Patient, Support, USD, CRM, Pegasystems, Health care, Growth, Conditional sentence, Prevalence, Adhesive

Factors driving this growth include an advanced healthcare system, a rise in chronic diseases, an improved healthcare infrastructure, and an increased demand for healthcare CRM.

Key Points: 
  • Factors driving this growth include an advanced healthcare system, a rise in chronic diseases, an improved healthcare infrastructure, and an increased demand for healthcare CRM.
  • Moreover, the prevalence of these conditions and the need for efficient healthcare services is likely to further boost the healthcare CRM market in this region.
  • It is predicted that the Web/Cloud-based deployment model will constitute a large portion of the healthcare CRM market.
  • The global Healthcare CRM market is dominated by the Sales segment in terms of Functionality, and is expected to be the fastest-growing.

Healthcare CRM Market to Surpass USD 31.54 billion by 2028 owing to Key Technological Breakthroughs | Brandessence Market Research

Retrieved on: 
Monday, February 6, 2023
Cloud, Insurance, Pharmacy, Hospice, Government, Hospital, Wolters Kluwer, ChromeOS, Healthcare CRM, Marketing, Long-term care, Customer service, Patient, Support, USD, CRM, Pegasystems, Health care, Growth, Conditional sentence, Prevalence, Adhesive

Factors driving this growth include an advanced healthcare system, a rise in chronic diseases, an improved healthcare infrastructure, and an increased demand for healthcare CRM.

Key Points: 
  • Factors driving this growth include an advanced healthcare system, a rise in chronic diseases, an improved healthcare infrastructure, and an increased demand for healthcare CRM.
  • Moreover, the prevalence of these conditions and the need for efficient healthcare services is likely to further boost the healthcare CRM market in this region.
  • It is predicted that the Web/Cloud-based deployment model will constitute a large portion of the healthcare CRM market.
  • The global Healthcare CRM market is dominated by the Sales segment in terms of Functionality, and is expected to be the fastest-growing.