Associated tags: Emotion, Qualtrics, XM, Software, Data Management, Professional Services, Research
Locations: DISTRICT OF COLUMBIA, FORD, QUEBEC, CORONA, BON SECOUR, ML, DISH, UTAH, WASHINGTON, SALT, MISSOURI, HILTON, QA, UNITED STATES
Omnichannel,
Public sector,
XM,
Adidas,
SHARE,
Drive,
Shake Shack,
Growth,
NPS,
Citigroup,
Culture,
Patient,
Dish Network,
Workforce,
Feedback,
Creativity,
Stanford University Medical Center,
Student,
National university,
Management SALT LAKE CITY, May 2, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management category, today announced the winners of the 2024 XM Breakthrough Artist Awards, recognizing the brands setting themselves apart by driving business value through exceptional customer and employee experiences.
Key Points:
- SALT LAKE CITY, May 2, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management category, today announced the winners of the 2024 XM Breakthrough Artist Awards, recognizing the brands setting themselves apart by driving business value through exceptional customer and employee experiences.
- DISH has delivered a 10-point NPS increase in just one year and has reduced customer churn with the help of insights derived from Qualtrics.
- This year's XM Breakthrough Artist Awards were presented at the Qualtrics X4® Summit in Salt Lake City, which brought together thousands of global experience management leaders to hear how the world's leading brands are driving business impact with Qualtrics and experience management.
- Each winner received a custom Yamaha Revstar guitar, designed by Qualtrics, to signify the boldness and creativity of each recipient.
Amazon Web Services,
WorkJam,
XM,
CX,
CAHPS,
Net,
Ecosystem,
Learning,
Transducer,
EY,
AI,
Bain & Company,
Star,
Partnership,
Collection,
Workflow,
Natural language processing,
API,
Entrepreneurship,
NPS,
CSAT,
Public service,
Medicare,
Job satisfaction,
STARS,
AWS,
Organization SALT LAKE CITY, May 2, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics Partner Network (QPN) members are leveraging Qualtrics® AI to scale customer and employee experiences around the globe. As part of Qualtrics' $500 million commitment to AI initiatives, companies like Amazon Web Services (AWS), Bain, EY, Deloitte, Farlinium, Kipsu and WorkJam are using the latest innovations from the Qualtrics developer platform to innovate on new experience management solutions and services.
Key Points:
- SALT LAKE CITY, May 2, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics Partner Network (QPN) members are leveraging Qualtrics® AI to scale customer and employee experiences around the globe.
- Leveraging the latest AI capabilities, Qualtrics and these partners are creating new offerings that create scale and a competitive advantage for customers.
- Qualtrics partners have access to Qualtrics' nimble and secure API-rich platform, delivering easy access to the latest Qualtrics AI, including predictive and generative capabilities, conversational understanding, language generation and summarization, and automated actioning.
- "As we continue to invest in the Qualtrics Partner Network, these partners, with their commitment to AI and XM together, are showing us the future of XM, powered by incredible innovation and co-created solutions for our mutual customers."
XM,
CX,
Element,
Learning,
UX,
Net,
AI,
Bain & Company,
Partnership,
Growth,
NPS,
Net promoter score,
Job satisfaction,
Organization,
Engineering,
Sales SALT LAKE CITY, May 2, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter Score® and Net Promoter System®, today announced an expanded go-to-market partnership that integrates Bain's proven customer experience methodologies with the power of Qualtrics AI to accelerate customer experience innovation and enable clients to more effectively measure, manage, and improve customer and employee experiences.
Key Points:
- This expanded partnership will combine Qualtrics' AI-powered solutions with Bain's expertise advising clients on how to deliver sustainable, profitable growth by maximizing customer value.
- This expansion of the strategic partnership builds on a long track record of highly successful collaborations to enhance customer relationships, foster individual and organization-wide learning and action, and grow the value of a company's customer base.
- Most recently, this includes providing access to Bain-exclusive modules directly in the Qualtrics XM Platform™ to help organizations achieve more consistent implementation of improvements based on customer and employee feedback.
- Through the expanded partnership, Bain and Qualtrics will enable organizations to instrument all elements of customer and employee experience journeys more effectively, and embed learning and action into the organization's operating rhythms.
Organization,
UX,
Risk,
Bias,
Machine learning,
Research,
Workflow,
Intelligence,
Privacy,
Workforce,
Database,
Feedback,
Confidentiality,
EX,
Engineering SALT LAKE CITY, May 1, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management category, today unveiled new product innovations in its XM for Employee Experience™ suite that use cutting-edge technology and machine learning to identify employees at risk for attrition, summarize employee feedback into personalized recommended actions for managers, and recognize meaningful behavioral signals across the employee journey impacting engagement and productivity.
Key Points:
- Qualtrics XM for Employee Experience offers people intelligence for new levels of insight, and leveraging predictive analytics to solve critical business problems.
- With XM for Employee Experience, leaders can improve employee productivity and decrease costly turnover.
- Qualtrics' new drivers of attrition solution combines organizational attrition data with employee experience feedback to understand what is causing employees to leave their jobs.
- The drivers of attrition solution, Qualtrics Assist, and employee comment summaries are currently in private preview.
Organization,
XM,
Risk,
Customer experience,
Qualtrics,
Asurion,
Gen,
Eye,
Fiserv,
Database,
Friction,
Growth SALT LAKE CITY, May 1, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management (XM) category, today introduced new capabilities, generated by Qualtrics® AI and trained on the world's largest database of human sentiment, that exponentially increase organizations' ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share direct feedback.
Key Points:
- Qualtrics AI learns from billions of data points – collected over years of category leadership – and scientifically validated methodology to provide fast, trusted, and accurate insights.
- "With the largest database in the world of human sentiment, Qualtrics has a unique and powerful place in the world of AI," said Gurdeep Singh Pall, Qualtrics President, AI Strategy.
- "In a world where experiences matter, Qualtrics AI and experience management – starting with these innovations – is poised to play a critical role across industries and around the globe."
- Qualtrics Assist is uniquely tuned to understand customers, prospects and employees, and transform complex data into clear and simple insights, recommendations, and suggested responses.
Organization,
ServiceNow,
XM,
UX,
Transducer,
Safety,
Research,
Friction,
E-commerce,
Nouvelle AI,
Motorola Solutions,
Customer,
Empathy,
Front line,
Engineering,
Online shopping SALT LAKE CITY, May 1, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management category, today unveiled new AI-powered innovations across XM for Customer Experience™ empowering organizations to understand and build connections at scale, with every customer, and personalize the customer experience at speed and scale across every channel.
Key Points:
- These new solutions, powered by Qualtrics® AI, create an empathetic, humanized experience by helping organizations understand the sentiment, satisfaction, effort, expectations and preferences for every customer.
- Qualtrics empowers every organization to understand what's going on at every stage of the customer journey, at every frontline touchpoint, without ever having to ask.
- This speeds up ticket resolution and online review response times, helping organizations exceed customer expectations for support, build stronger relationships and increase customer loyalty.
- New real-time agent productivity solutions powered by Qualtrics AI help frontline agents resolve customer issues with empathy at speed and scale.
Online,
UX,
Risk,
Publication,
Research,
Qualtrics,
Human,
Organization,
Feedback,
Engineering,
Retail SALT LAKE CITY, May 1, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management category, today unveiled new AI-powered capabilities within its Strategy & Research Suite™ that provide organizations with valuable insights on market trends, unmet consumer needs and growth opportunities.
Key Points:
- "Organizations need an always-on research platform in order to stay competitive, spot trends, and seize market opportunities," said Brad Anderson, President of Product, UX and Engineering at Qualtrics.
- Qualtrics Research Hub revolutionizes how teams access, collaborate on, and leverage their research by offering a comprehensive repository of every piece of research ever conducted by an organization, including research conducted by agencies, publications or reports outside of the Qualtrics platform.
- This includes brand studies, product insights, customer feedback, market insights, and more.
- With these new qualitative research capabilities, researchers can consolidate, share and collaborate using insights from these longform videos alongside other qualitative and quantitative research and data within the Qualtrics platform.
Mayo Clinic,
Backstreet Boys,
State,
AI,
Ally Financial,
TMT,
Intelligence,
Indiana University,
Mass General Brigham,
Enterprise,
XM,
Adidas,
OpenAI,
Salt Palace,
NBA,
Financial services,
Stanford University Medical Center,
Delta,
DoorDash,
Owens Corning,
WorkJam,
Porsche,
Education,
Certification,
Book,
Cisco,
Driscoll's,
Commercial software,
Johnson & Johnson,
Customer experience,
Collection,
American Express,
Organization,
Government,
CX,
Bain & Company,
Health care,
Shake Shack,
Kickstarter,
Growth,
Fortune 500,
Management SALT LAKE CITY, May 1, 2024 /PRNewswire/ -- QUALTRICS X4 -- Qualtrics, the leader and creator of the experience management category, today announced the official kickoff of X4®: The Experience Management Summit. The world's largest gathering of experience management (XM) professionals is taking place May 1-3 at the Salt Palace Convention Center in Salt Lake City. The X4 mainstage program will begin with a keynote from Qualtrics CEO Zig Serafin.
Key Points:
- The world's largest gathering of experience management (XM) professionals is taking place May 1-3 at the Salt Palace Convention Center in Salt Lake City.
- The X4 mainstage program will begin with a keynote from Qualtrics CEO Zig Serafin.
- "We have a fantastic line-up of visionary leaders who will inspire and prepare everyone at X4 to improve the experiences at their own organizations," said Qualtrics CEO Zig Serafin.
- "X4 is a can't-miss event for executives, thought leaders and experience management professionals who are unlocking growth by creating emotional connections at scale with their customers and employees."
Retrieved on:
Wednesday, April 17, 2024
Skype,
XM,
Internet,
Social media,
Risk,
OpenAI,
Software,
Microsoft Teams,
Partnership,
Qualtrics,
Microsoft Windows,
Human,
Microsoft,
Database,
Organization,
Growth PROVO, Utah and SEATTLE, April 17, 2024 /PRNewswire/ -- Qualtrics, the leader and creator of the experience management (XM) category, today announced the appointment of Gurdeep Singh Pall as its first-ever President, AI Strategy. Pall will guide the company's AI initiatives as Qualtrics develops powerful, generative, causal and predictive AI innovations powered by the world's largest database of human sentiment. Qualtrics AI seamlessly integrates billions of data points across the customer and employee journey to drive action that personalizes experiences, at scale.
Key Points:
- Pall will guide the company's AI initiatives as Qualtrics develops powerful, generative, causal and predictive AI innovations powered by the world's largest database of human sentiment.
- Qualtrics AI seamlessly integrates billions of data points across the customer and employee journey to drive action that personalizes experiences, at scale.
- Pall will work alongside the company's technology and product teams to drive a transformative vision and roadmap for Qualtrics' use of AI in experience management.
- "Qualtrics occupies a very unique corner of the world as we shift from the age of software into the age of AI," Pall said.
Retrieved on:
Wednesday, March 13, 2024
Hospital,
Qualtrics,
Organization,
Caregiver,
Empathy,
Health,
Patient,
Education,
Pharmacy,
Financial services,
Perception,
Research,
Health care,
Health information management,
University,
Christus Health,
Northwell Health,
WakeMed,
Safety,
Feedback,
Catholic Church,
Nursing PROVO, Utah and SEATTLE, March 13, 2024 /PRNewswire/ -- Healthcare leaders are continuing to partner with Qualtrics to make stressful and emotional care situations easier for their patients.
Key Points:
- PROVO, Utah and SEATTLE, March 13, 2024 /PRNewswire/ -- Healthcare leaders are continuing to partner with Qualtrics to make stressful and emotional care situations easier for their patients.
- Qualtrics helps healthcare organizations and healthcare providers better understand patient needs and respond to patients in the moment.
- In a recent Qualtrics report, consumers reported 16% of their recent experiences with hospitals and medical centers were very poor.
- A new integration between Qualtrics and Epic will integrate Qualtrics patient experience insights with clinical and operational data.
