Net promoter score

LoyaltyLoop and SmartSoft Announce PressWise Product Integration

Retrieved on: 
Tuesday, December 12, 2023
Marketing, Learning, NPS, Feedback, Net, Net promoter score, PressWise, Partnership, 3D printing, Online shopping

For companies using SmartSoft's PressWise software, the integration allows printers and graphics companies to fully automate their customer feedback process following the completion of a PressWise order.

Key Points: 
  • For companies using SmartSoft's PressWise software, the integration allows printers and graphics companies to fully automate their customer feedback process following the completion of a PressWise order.
  • Print and graphic companies can now connect their PressWise to LoyaltyLoop via this new no-cost integration.
  • The integration automatically sends contact details as orders close in PressWise, into LoyaltyLoop to initiate the post-purchase customer feedback and review loop.
  • The PressWise integration can be added to LoyaltyLoop Basic and Promoter plans at no additional cost.

Atento announces the successful implementation of its financial restructuring and unveils new business strategy leading the way to BTO (Business Transformation Outsourcing)

Retrieved on: 
Monday, November 27, 2023
EBITDA, Acquisition, Net promoter score, Exit, Sidley Austin, LLP, English, Business process, Synthetic media, CSAT, Business transformation, ISO, Heart, CX, System, Automation, Net, RPA, High court, ESG, Frost, Growth, NPS, AI, England and Wales, Microsoft, Customer satisfaction, Companies Act 2006, Gartner, Houlihan Lokey, Customer service, Sales, Financial services, Atena, Atento

Technology-driven transformation, such as AI and intelligent automation, will remain the backbone for delivering the best customer experience with a human touch.

Key Points: 
  • Technology-driven transformation, such as AI and intelligent automation, will remain the backbone for delivering the best customer experience with a human touch.
  • Moving forward, Atento enters a new phase in its business strategy aimed at leading the way to Business Transformation Outsourcing, boosting its competitiveness in the market, and improving its growth outlook.
  • The Company today announces the occurrence of the Restructuring Effective Date on 27 November 2023 and the successful completion of its financial restructuring, implemented by way of a UK restructuring plan pursuant to Part 26A of the Companies Act 2006 (the "Restructuring Plan").
  • The Company's business strategy going forward will pivot on three main pillars: (i) revenue diversification, (ii) driving operational excellence, and (iii) transformation.

QPC Announces Tracxion Drive, enhanced WFM / WEM Data Adapter now available in the Genesys AppFoundry

Retrieved on: 
Wednesday, November 22, 2023
Cloud, Genesys, Net promoter score, WFM, WEM, Net, QPC, NPS, API, BPO, AI, Video game, Online shopping

Tracxion Drive optimises workforce performance and engagement by delivering the best multichannel data.

Key Points: 
  • Tracxion Drive optimises workforce performance and engagement by delivering the best multichannel data.
  • Tracxion makes it easy for Genesys customers to:
    Supercharge their WFM: Tracxion Drive's innovative solution uses advanced real-time event data to transform workforce management (WFM).
  • It provides resource efficiency gains by delivering precise WFM interval and enhanced adherence data.
  • "We are thrilled to offer Tracxion Drive's unique capabilities to the Genesys partner ecosystem," says Phil Smith, QPC CEO.

QPC Announces Tracxion Drive, enhanced WFM / WEM Data Adapter now available in the Genesys AppFoundry

Retrieved on: 
Wednesday, November 22, 2023
Cloud, Genesys, Net promoter score, WFM, WEM, Net, QPC, NPS, API, BPO, AI, Video game, Online shopping

Tracxion Drive optimises workforce performance and engagement by delivering the best multichannel data.

Key Points: 
  • Tracxion Drive optimises workforce performance and engagement by delivering the best multichannel data.
  • Tracxion makes it easy for Genesys customers to:
    Supercharge their WFM: Tracxion Drive's innovative solution uses advanced real-time event data to transform workforce management (WFM).
  • It provides resource efficiency gains by delivering precise WFM interval and enhanced adherence data.
  • "We are thrilled to offer Tracxion Drive's unique capabilities to the Genesys partner ecosystem," says Phil Smith, QPC CEO.

LivePerson launches suite of Conversational Intelligence solutions to accelerate digital and contact center transformation

Retrieved on: 
Wednesday, November 1, 2023
Cloud, The RealReal, Gold, KPI-driven code analysis, Forrester, LPSN, Human, Financial Reporting Center, LivePerson, Partnership, Interim, Telecommunications, Net promoter score, Travel, The, Improper integral, Conversation, Automation, Mobile phone, Medical device, Sales, Management, Spark

NEW YORK, Nov. 1, 2023 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in conversational AI, today announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Both new offerings allow businesses to empower their people, shift customer conversations to digital, and embrace AI and automation to drive better business outcomes.

Key Points: 
  • Report Center aggregates reporting into a simple and configurable dashboard to measure the performance of your AI- and human-powered interactions.
  • "Our Conversational Intelligence suite puts the 'I' in AI by allowing you to understand what customers want, measure your performance, and continuously improve.
  • In addition to Conversational Intelligence, every capability on the Conversational Cloud platform is deployed to achieve your objectives.
  • The event will include demos of the Conversational Intelligence suite, as well as keynotes from LivePerson experts about using AI to achieve better business outcomes.

Charity Navigator and Stand Together Foundation Announce Partnership to Reimagine how Charities Measure Effectiveness

Retrieved on: 
Wednesday, November 1, 2023
Charity Navigator, Heart, GameChanger, NPS, Organization, Entrepreneurship, Organic, Partnership, Poverty, Net promoter score, Net, Accounting, Management

NEW YORK, Nov. 1, 2023 /PRNewswire/ -- Today, Charity Navigator and Stand Together Foundation announced the launch of a new Feedback Excellence best charities page , showcasing organizations that have incorporated feedback from their beneficiaries.

Key Points: 
  • NEW YORK, Nov. 1, 2023 /PRNewswire/ -- Today, Charity Navigator and Stand Together Foundation announced the launch of a new Feedback Excellence best charities page , showcasing organizations that have incorporated feedback from their beneficiaries.
  • "One of the most reliable ways to determine a charity's effectiveness is by asking if its beneficiaries feel the impact," said Michael Thatcher, CEO of Charity Navigator.
  • "We are excited to partner with Charity Navigator to test a transformative approach to measuring nonprofit effectiveness," said Evan Feinberg, executive director of Stand Together Foundation.
  • In partnership with Stand Together Foundation, Charity Navigator will pilot prominent display of the Net Promoter Scores (NPS) of 10+ organizations as a signal of intentional listening and commitment to customer and beneficiary service.

SPLICE Software and Sapiens Partner to Transform NPS Survey Integration for Life and Annuity Insurance

Retrieved on: 
Tuesday, October 24, 2023
Insurance, Life, NPS, ITC, AB, Software, Partnership, Privacy, AI, Net promoter score, Communication, Online shopping, Sales, Financial adviser, Sapiens

CALGARY, AB, Oct. 24, 2023 /PRNewswire/ -- SPLICE Software , a leader in customer engagement, has unveiled a new integration with Sapiens , a global software expert in insurance and financial services, aimed at redefining Net Promoter Score (NPS) survey management for life and annuity insurance providers.

Key Points: 
  • CALGARY, AB, Oct. 24, 2023 /PRNewswire/ -- SPLICE Software , a leader in customer engagement, has unveiled a new integration with Sapiens , a global software expert in insurance and financial services, aimed at redefining Net Promoter Score (NPS) survey management for life and annuity insurance providers.
  • Key highlights of the SPLICE and Sapiens integrated NPS survey solution include:
    Automated Survey Distribution: Insurance providers can automate the distribution of NPS surveys via text, email or call, making the survey process effortless for policyholders.
  • "We are delighted to join forces with Sapiens to provide this integrated NPS survey solution to life and annuity insurance providers," says Tara Kelly, CEO and founder of SPLICE.
  • The SPLICE and Sapiens integration for NPS surveys is now available for life and annuity insurance.

Digibee Appoints Nithin Bose as Chief Customer Officer

Retrieved on: 
Thursday, October 19, 2023
Software, Networks, Internet, Data Management, Technology, Apps, Applications, Mobile, Wireless, Security, Sale, Splunk, NPS, Organization, Multimedia, ServiceSource Tower (Nashville), Growth, San Francisco Bay Area, Improper integral, New Jersey Institute of Technology, R.V. College of Engineering, Net, Net promoter score, Construction, Sales, Engineering, Science, Bose

Digibee , an integration-platform-as-a-service (iPaaS) company that helps organizations build flexible, highly scalable integration architecture with low code, today announced the appointment of Nithin Bose as chief customer officer.

Key Points: 
  • Digibee , an integration-platform-as-a-service (iPaaS) company that helps organizations build flexible, highly scalable integration architecture with low code, today announced the appointment of Nithin Bose as chief customer officer.
  • View the full release here: https://www.businesswire.com/news/home/20231019070945/en/
    Digibee, an integration-platform-as-a-service (iPaaS) company that helps organizations build flexible, highly scalable integration architecture with low code, today announced the appointment of Nithin Bose as chief customer officer.
  • (Photo: Business Wire)
    With over 20 years of experience in building and deploying enterprise data products, Bose is a seasoned leader in customer success, sales engineering, professional services and support.
  • He has a proven track record of scaling product and customer success organizations, driving revenue growth and enhancing product-market fit.

LicenseFortress Achieves Exceptional 86.3% NPS Lifetime Average, Demonstrating Outstanding Customer Satisfaction

Retrieved on: 
Thursday, October 5, 2023
Other Professional Services, Legal, Software, Human Resources, Data Management, Professional Services, Technology, Other Technology, Knowledge, Professional, Microsoft, Net promoter score, VMware, Oracle, IBM, NPS, Net

This extraordinary accomplishment exemplifies the company’s unwavering commitment to delivering unparalleled value, responsiveness, and anticipating customer needs across all interactions.

Key Points: 
  • This extraordinary accomplishment exemplifies the company’s unwavering commitment to delivering unparalleled value, responsiveness, and anticipating customer needs across all interactions.
  • In this context, any score above 50% is considered excellent and indicative of a high level of customer satisfaction and loyalty.
  • LicenseFortress’ impressive score of 86.3% significantly surpasses this benchmark, showcasing its exemplary customer satisfaction levels.
  • The company continues to innovate and elevate its services to maintain and further enhance customer satisfaction, solidifying its reputation as a trusted partner in the software licensing landscape.

Genpact Extends Relationship to Transform McKesson's Finance Operations for Enhanced Service and Competitive Growth

Retrieved on: 
Wednesday, August 16, 2023
Data management, Net, Net promoter score, NPS, AI, Partnership, MCK, NYSE, Automation, McKesson Corporation, Retail, Management, Genpact

IRVING, Texas and NEW YORK, Aug. 16, 2023 /PRNewswire/ -- McKesson (NYSE: MCK), a diversified healthcare services leader, and Genpact (NYSE: G), a global professional services firm focused on delivering outcomes that transform businesses, today announced that they have extended their relationship to bring continued efficiency and automation capabilities to McKesson's finance operations, utilizing automation and AI solutions.

Key Points: 
  • The extension builds on a 13-year association of simplifying and standardizing McKesson's finance processes, leveraging its vision, operational excellence, and enterprise strategy roadmap, combined with Genpact's process expertise.
  • The companies have delivered digitally-enabled automation and other advanced technologies to drive greater effectiveness and efficiencies in McKesson's finance processes.
  • "Genpact is a trusted partner in helping McKesson accelerate its digital finance vision and finance operating model to drive strategic business value," said Britt Vitalone, executive vice president and chief financial officer, McKesson.
  • "We look forward to continuing to innovate with McKesson to transform their finance operations globally to drive quick, strategic decisions and continue to deliver business value in a fast-paced environment."