Lightico Acquires Customer Experience Platform Vizolution as Demand Booms for Digital Customer Completion
TEL AVIV, Israel and LONDON, June 12, 2023 /PRNewswire/ -- Lightico, market-leading provider of digital customer interactions, today announced its acquisition of Europe's leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. With a robust, combined platform, the company enables businesses to fully engage remotely with their customers through any channel in an automated and mobile-first manner.
- Customers have seen over 80% faster turnaround times, 45% improvement in completion rates and an ROI of 360%.
- "As customer expectations for service companies to offer seamless, digital experiences continues to soar, bringing Vizolution into the Lightico fold will result in a more robust platform devoted to helping businesses deliver world-class digital experiences," said Zviki Ben Ishay CEO and Co-Founder of Lightico.
- The deal will combine Vizolution's transformational agent-assisted and self-serve solutions with Lightico's powerful Compliant Digital Completion Platform, including its workflow-integrated eSignature, document collection, and identification & verification services.
- "Vizolution has been providing customer experience services to market-leading enterprises to help them transform and improve digital experiences for millions of their customers," said Bill Safran, CEO of Vizolution.