Qantas

• The Australian loyalty market is expected to grow by 10.7% on an annual basis to reach US$4.03 billion in 2024.
• Global players are also expected to launch loyalty programs in the Australian market in 2024.
• This report provides a detailed data-centric analysis of the loyalty market opportunities and risks across a range of industry categories.
• With over 50 KPIs at the country level, this report provides a comprehensive understanding of loyalty market dynamics, market size and forecast, and market share statistics.

• With a steadfast commitment to innovation and customer success, SmartRecruiters continues to set new benchmarks in business growth, customer acquisition, and product development.
• The company's unparalleled success is exemplified by its recent milestone: facilitating over 100 million job applications through its easy-apply process in the last twelve months alone.
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• For the Liberals, Morrison’s departure is a significant symbolic “moving on” moment.
• The Coalition Morrison is exiting is a mixed bunch, in terms of performance, illustrated by the first weeks of this year.
• The opposition could not have avoided being outfoxed by Prime Minister Anthony Albanese’s bold reworking of the tax cuts.
• The Liberals used material from this week’s Senate estimates hearing to pound Immigration Minister Andrew Giles in the House of Representatives.
• Among the Nationals, their Senate leader, Bridget McKenzie, has proved very effective this term, notably on Qantas and Qatar Airways.
• Once hailed as a great “retail” politician, Joyce at the 2022 election was considered a retail negative in many Liberal seats.
• While he is in parliament, the Nationals will remain a tinderbox (even though they manage to hold their seats).

Michelle Grattan does not work for, consult, own shares in or receive funding from any company or organisation that would benefit from this article, and has disclosed no relevant affiliations beyond their academic appointment.

• Often, these viral videos feature flight attendants just trying to do their duties, while being filmed without their consent.
• These videos usually portray flight attendants either as heroes effortlessly managing difficult passengers or “villains” accused of being rude and unprofessional.

Unkind comments about appearance and age

• I (Liz Simmons) speak daily with flight attendants in Australia and abroad as part of my PhD research.
• From these discussions, I’ve heard from attendants who worry often about discovering videos of themselves featuring unkind comments about their appearance, age or employer.
• Marie spoke of being featured in a TikTok video during a safety demonstration, with viewers making fun of her appearance.

A broader industrial issue

• This issue is drawing the attention of policymakers, airlines and the unions that represent flight attendants.
• And flight attendant unions in Japan, Hong Kong and Australia have voiced concerns about the issue.

Unclear rules

• Virgin Australia’s rules state anyone travelling on their planes must
  use cameras or photographic devices (including mobile phones) for personal use only.
• In November 2023, Qantas introduced new rules requiring passengers to
  seek consent before filming or photographing Qantas Group staff, contractors or other customers.
• The existing rules are often buried in the fine print of terms and conditions, which few passengers take the time to read.
• Looking ahead, it may be timely for more airlines to establish clearer rules on filming cabin crew while they work.

• Liz Simmons is a member of the Griffith Institute For Tourism (GIFT), and a member of the Australian Aviation Psychology Association (AAvPA).
• She was an Australian-based cabin crew from 2004-2021, and during that time was a financial member of the Flight Attendant's Association of Australia (FAAA).