KLM

• Air Serbia now operates out of the current Terminal 1 at New York JFK, flying up to seven times a week between Belgrade and New York JFK.
• The Serbian national airline began service to JFK in 2016 and the partnership with the New Terminal One reflects its growing commitment to the city of New York.
• We thank the team at Air Serbia for placing their trust in The New Terminal One and look forward to welcoming them on board."
• The New Terminal One has to date announced seven partner airlines: Air France, KLM, Etihad, Korean Air, LOT Polish Airlines, EVA Air and with today's announcement, Air Serbia.

• OAG , the world’s leading data platform for the global travel industry, has revealed its 2023 On-Time Performance (OTP) results, which reveal the Top 20 Largest Airlines in the world (by flights) ranked by OTP.
• Data-driven and based on comprehensive, full-year data (January-December 2023), the results also include the Top 20 Largest Airports in North America (with a threshold of 250,000 flights annually) ranked by OTP.
• Delta took the top spot in the Largest Airlines list ranking #1, followed by Alaska Airlines (#7; OTP 81.04%), American Airlines (#8; OTP 79.11%), United Airlines (#9; OTP 78.67%), Southwest Airlines (#11; OTP 75.51%), Spirit Airlines (#14; OTP 69.45%), and JetBlue Airways (#17; OTP 68.25%).
• Several carriers outside of North America also featured among the Top 20.

• Often, these viral videos feature flight attendants just trying to do their duties, while being filmed without their consent.
• These videos usually portray flight attendants either as heroes effortlessly managing difficult passengers or “villains” accused of being rude and unprofessional.

Unkind comments about appearance and age

• I (Liz Simmons) speak daily with flight attendants in Australia and abroad as part of my PhD research.
• From these discussions, I’ve heard from attendants who worry often about discovering videos of themselves featuring unkind comments about their appearance, age or employer.
• Marie spoke of being featured in a TikTok video during a safety demonstration, with viewers making fun of her appearance.

A broader industrial issue

• This issue is drawing the attention of policymakers, airlines and the unions that represent flight attendants.
• And flight attendant unions in Japan, Hong Kong and Australia have voiced concerns about the issue.

Unclear rules

• Virgin Australia’s rules state anyone travelling on their planes must
  use cameras or photographic devices (including mobile phones) for personal use only.
• In November 2023, Qantas introduced new rules requiring passengers to
  seek consent before filming or photographing Qantas Group staff, contractors or other customers.
• The existing rules are often buried in the fine print of terms and conditions, which few passengers take the time to read.
• Looking ahead, it may be timely for more airlines to establish clearer rules on filming cabin crew while they work.

• Liz Simmons is a member of the Griffith Institute For Tourism (GIFT), and a member of the Australian Aviation Psychology Association (AAvPA).
• She was an Australian-based cabin crew from 2004-2021, and during that time was a financial member of the Flight Attendant's Association of Australia (FAAA).

• The 17th edition of the World Branding Awards honoured the success and achievements of some of the World’s Best Brands as National, Regional, and Global Winners.
• The 2023 - 2024 World Branding Awards saw over 1,500 brands from more than 40 countries nominated as “Brand of the Year.” Of these, less than 200 were declared Winners.
• The prestigious Award Ceremony was held at the home of the awards, Kensington Palace, United Kingdom.
• The World Branding Awards is the premier awards of the World Branding Forum, a registered non-profit organisation.