The City of Greater Bendigo Improves Community Connections with the Alvaria™ Contact Centre Platform
Retrieved on:
Monday, July 19, 2021
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Today, Alvaria, Inc, formerly Noble Systems announces the selection of their Contact Centre platform at the City of Greater Bendigo, Victoria, Australia to provide better and more responsive services to its residents.
Key Points:
- Today, Alvaria, Inc, formerly Noble Systems announces the selection of their Contact Centre platform at the City of Greater Bendigo, Victoria, Australia to provide better and more responsive services to its residents.
- The systems robust inbound contact management will allow the city to handle enquiries more efficiently, including multichannel email and web communications.
- The platform supports both in-office and remote workers, giving the city the ability to adjust to changing needs without impacting service levels or availability to the community.
- Michael Smyth, City of Greater Bendigo Manager Business Transformation, said: We look forward to the system supporting our organisation to better manage customer enquiries across phone, email and webchat.