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Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centers Using Maestro

Retrieved on:

Wednesday, September 6, 2023

Cloud, Product management, Business development, IVR, Google Cloud Platform, CX, Maestro, Automation, Bandwidth, City centre, Google Cloud, Artificial intelligence, AI, BAND, SVP, Mobile phone, Customer service, Sales, Gartner

Bandwidth AIBridge enables enterprises to resolve customer issues faster, which improves the overall customer experience (CX) and agent satisfaction while reducing contact center operating costs.

Key Points:

Bandwidth AIBridge enables enterprises to resolve customer issues faster, which improves the overall customer experience (CX) and agent satisfaction while reducing contact center operating costs.
With AIBridge, incoming calls to an enterprise contact center can first be routed directly to an AI-driven virtual agent, utilizing a pre-built integration with Bandwidth's Maestro platform.
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The first integrations for AIBridge include Cognigy and Google Cloud's Dialogflow, both recognized leaders in conversational AI, with more to be added soon.
Maestro runs on the Bandwidth Communications Cloud, which reaches more than 65 countries and over 90 percent of global GDP.

Bandwidth Wins 'Best Places to Work' Award

Retrieved on:

Monday, August 28, 2023

The Wall Street Journal, Culture, American City Business Journals, Raleigh, North Carolina, Organization, Lifting, Growth, Empathy, BAND, Management, Mobile phone, Nursing, Bandwidth

RALEIGH, N.C., Aug. 28, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it has again won a "Best Places to Work" award in its hometown Triangle, N.C., region from the Triangle Business Journal. Winners were selected based on employee engagement survey results, which measured 30 culture and satisfaction drivers that are critical to an organization's success.

Key Points:

Combined, these elements form a pledge that Bandwidth calls the "Whole Person Promise" to help Bandmates stay highly engaged, healthy and balanced.
This approach has contributed to customer satisfaction levels consistently above 97 percent as Bandwidth continues to hit new innovation milestones.
To learn about Bandwidth career opportunities, visit the Bandwidth Careers page .
The Best Places to Work Awards are selected annually by the Triangle Business Journal.

Bandwidth and Miratech Announce Strategic Collaboration For Global Contact Center Transformations Using Maestro

Retrieved on:

Thursday, June 15, 2023

Cloud, Insurance, Software as a service, Community cloud, CX, Maestro, Bandwidth throttling, Intelligence, Global 2000, Bandwidth, Engineering, AI, ROI, BAND, Environment, Software, Retail, Mobile phone

RALEIGH, N.C., June 15, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND) a leading global cloud communications company, and Miratech, a leading global IT services and consulting company, today announced a strategic collaboration to accelerate digital customer experience (CX) transformation for global enterprises. In a co-selling motion, Bandwidth and Miratech are already actively engaged with several multi-country enterprise customer opportunities.

Key Points:

RALEIGH, N.C., June 15, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND) a leading global cloud communications company, and Miratech, a leading global IT services and consulting company, today announced a strategic collaboration to accelerate digital customer experience (CX) transformation for global enterprises.
In a co-selling motion, Bandwidth and Miratech are already actively engaged with several multi-country enterprise customer opportunities.
Together, Miratech and Bandwidth can deliver cloud contact center environments that integrate Global 2000 enterprises' full communications stacks with SaaS solutions, such as workforce management, customer relationship management and enterprise resource planning tools.
"Their global coverage, reliability and resiliency, and proven results powering global cloud contact centers make Bandwidth a strong partner in our joint mission to help customers transform their businesses and grow revenue while reducing costs."

Bandwidth and Miratech Announce Strategic Collaboration For Global Contact Center Transformations Using Maestro

Retrieved on:

Thursday, June 15, 2023

RALEIGH, N.C., June 15, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND) a leading global cloud communications company, and Miratech, a leading global IT services and consulting company, today announced a strategic collaboration to accelerate digital customer experience (CX) transformation for global enterprises. In a co-selling motion, Bandwidth and Miratech are already actively engaged with several multi-country enterprise customer opportunities.

Key Points:

RALEIGH, N.C., June 15, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND) a leading global cloud communications company, and Miratech, a leading global IT services and consulting company, today announced a strategic collaboration to accelerate digital customer experience (CX) transformation for global enterprises.
In a co-selling motion, Bandwidth and Miratech are already actively engaged with several multi-country enterprise customer opportunities.
Together, Miratech and Bandwidth can deliver cloud contact center environments that integrate Global 2000 enterprises' full communications stacks with SaaS solutions, such as workforce management, customer relationship management and enterprise resource planning tools.
"Their global coverage, reliability and resiliency, and proven results powering global cloud contact centers make Bandwidth a strong partner in our joint mission to help customers transform their businesses and grow revenue while reducing costs."

Bandwidth Announces Maestro Integration With Webex Calling To Simplify Cloud Migration

Retrieved on:

Monday, June 5, 2023

LAS VEGAS, June 5, 2023 /PRNewswire/ -- At CiscoLive! US today, Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, announced the expansion of its longtime partnership with Cisco to enable global enterprise cloud migration via Cloud Connect for Webex by Cisco's cloud-based phone system, Webex Calling, powered by Bandwidth's award-winning MaestroTM platform. Cisco customers can now bring their own carrier (BYOC) for Webex Calling with Bandwidth's owned-and-operated Tier 1 network.

Key Points:

US today, Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, announced the expansion of its longtime partnership with Cisco to enable global enterprise cloud migration via Cloud Connect for Webex by Cisco's cloud-based phone system, Webex Calling , powered by Bandwidth's award-winning Maestro TM platform.
With over 10 million users , Webex Calling represents a large opportunity for Bandwidth Maestro to provide cloud connectivity at any stage of the enterprise's cloud migration journey, whether currently on-premises, hybrid or pure cloud.
"We're excited that Bandwidth is joining the Cloud Connect for Webex Calling program," said Amey Parandekar, Sr. Director of Product Management at Webex.
Bandwidth Maestro's integration with Cloud Connect for Webex Calling is available now for global enterprises with U.S. and Canada coverage, with global coverage available soon.

Bandwidth Again Named a Leader in IDC MarketScape for Worldwide CPaaS Providers

Retrieved on:

Thursday, May 25, 2023

Cloud, IDC, Multinational corporation, Cloud communications, CX, Human, Bandwidth, Growth, AI, Research, BAND, Micro ISV, Mobile phone

RALEIGH, N.C., May 25, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it has been named a Leader for the third consecutive time in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023).

Key Points:

RALEIGH, N.C., May 25, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it has been named a Leader for the third consecutive time in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023).
"We're honored to be recognized yet again as a Worldwide Leader in CPaaS by the IDC MarketScape," said Anthony Bartolo, Bandwidth's Chief Operating Officer.
The IDC MarketScape report identified leading providers in the CPaaS market that vary in scale and scope but have been innovators over the years and helped to establish the segment.
The IDC MarketScape considered the diversity of portfolios, the size and growth of revenues, and the ability to provide a platform for developers, ISVs, and corporations (MNCs).

Student Artists Honored Nationally for Their Talents and Creativity in National PTA Reflections Program

Retrieved on:

Monday, May 1, 2023

Communication, CAE, Life, PTA, Reflections, Culture, Photography, Creativity, Literature, School, Student, PTAS, Award, BAND, Ironworks

ALEXANDRIA, Va., May 1, 2023 /PRNewswire/ --National PTA is pleased to announce the winners of its 2022-2023 Reflections® student art program .

Key Points:

ALEXANDRIA, Va., May 1, 2023 /PRNewswire/ --National PTA is pleased to announce the winners of its 2022-2023 Reflections® student art program .
Seven students have been honored with the Outstanding Interpretation Award, and over 200 students have been recognized with Awards of Excellence and Merit.
The National PTA Reflections program is sponsored by Proud National PTA Sponsor BAND , a free group communication app used by PTAs to connect with members, plan in-person and virtual events, and increase family engagement.
We appreciate BAND's support of the program, and we look forward to celebrating our 2022-2023 honorees throughout the year."

Bandwidth Wins Best of Show for New 'Maestro' Next-Gen Enterprise Communications Platform

Retrieved on:

Tuesday, March 28, 2023

ORLANDO, Fla., March 28, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it was awarded Overall Best of Enterprise Connect for its new Bandwidth MaestroTM next-generation enterprise communications platform. The award, which recognizes excellence in technology advancement, innovation and business impact in the enterprise cloud communications space, was announced at the Enterprise Connect Conference & Expo, the leading conference and exhibition for enterprise communications and customer experience, where Bandwidth is exhibiting in booth 1320 through March 29.

Key Points:

Award at Enterprise Connect recognizes Bandwidth for excellence in technology advancement, innovation and business impact to orchestrate Global 2000 enterprise cloud communications
ORLANDO, Fla., March 28, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it was awarded Overall Best of Enterprise Connect for its new Bandwidth MaestroTM next-generation enterprise communications platform.
The award, which recognizes excellence in technology advancement, innovation and business impact in the enterprise cloud communications space, was announced at the Enterprise Connect Conference & Expo , the leading conference and exhibition for enterprise communications and customer experience, where Bandwidth is exhibiting in booth 1320 through March 29.
That's why it's such an honor to receive this recognition by the distinguished panel of judges at Best of Enterprise Connect," said John Bell, Bandwidth's Chief Product Officer.
Expected to be fully available in the third quarter of this year, Maestro significantly expands Bandwidth's strategy to be the universal platform for Global 2000 enterprise cloud communications.

Bandwidth Announces Additional Partial Repurchase of 0.25% Convertible Senior Notes Due 2026

Retrieved on:

Wednesday, March 1, 2023

Note, BAND, Sale, Debt-to-GDP ratio, Security (finance), Cryptocurrency, Bandwidth

RALEIGH, N.C., March 1, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced that it has entered into separate, privately negotiated repurchase agreements with a limited number of holders of its 0.250% Convertible Senior Notes due 2026 (the "Notes") to repurchase (the "Repurchases") $65 million aggregate principal amount of the Notes at approximately a 22 percent discount to par value. The repurchase price payable by Bandwidth will be paid in cash and will be based in part on the daily volume-weighted average price per share of Bandwidth's Class A common stock over a two consecutive trading day measurement period beginning on, and including, March 1, 2023.

Key Points:

RALEIGH, N.C., March 1, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced that it has entered into separate, privately negotiated repurchase agreements with a limited number of holders of its 0.250% Convertible Senior Notes due 2026 (the "Notes") to repurchase (the "Repurchases") $65 million aggregate principal amount of the Notes at approximately a 22 percent discount to par value.
Bandwidth has previously entered into capped call transactions with certain financial institutions in connection with the Notes.
The Repurchases are expected to close on March 6, 2023, subject to the satisfaction of customary closing conditions.
Following such closings, approximately $175 million principal amount of the Notes will remain outstanding, from an initial issued principal balance of $400 million.

Bandwidth Accelerates Enterprise Cloud Adoption and Product Innovation with AWS

Retrieved on:

Tuesday, February 28, 2023

Cloud, BAND, Ecosystem, Intelligence, Artificial intelligence, Amazon Web Services, AWS, Machine learning, SDK, Video game, Mobile phone, Global 2000, Bandwidth

RALEIGH, N.C., Feb. 28, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it is again expanding its long relationship with Amazon Web Services (AWS) to use the Amazon Chime Software Development Kit (SDK)--increasing the pace of innovation and extending the ecosystem for the Bandwidth Communications Cloud.

Key Points:

RALEIGH, N.C., Feb. 28, 2023 /PRNewswire/ -- Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it is again expanding its long relationship with Amazon Web Services (AWS) to use the Amazon Chime Software Development Kit (SDK)--increasing the pace of innovation and extending the ecosystem for the Bandwidth Communications Cloud.
As these needs and opportunities bring Global 2000 enterprises directly to Bandwidth to consume cloud communications, the company is expanding its ecosystem of solutions, capabilities and collaborations.
"Simplifying customer adoption of machine learning capabilities for real-time communication capabilities remains a principal focus for us at AWS," said Sid Rao, General Manager of Amazon Chime SDK.
"Our work with Bandwidth expands enterprise access to the latest advances in machine learning that improve fidelity and sentiment recognition for global voice calls."