Liberty Latin America Partners with Plume to Deliver Next-Generation Smart Home Services in Puerto Rico
AMSTERDAM, Oct. 19, 2022 /PRNewswire/ -- Network X -- Liberty Latin America (LLA) and Plume®, the personalized communications services pioneer, today announced a strategic partnership to bring new digital subscriber services to Puerto Rico, with the launch of the new 'WOWfi powered by Plume HomePass™' service to consumers throughout the island. The launch includes the deployment of Plume's comprehensive SaaS Experience Platform—including Plume's HomePass Smart Home Services suite and Haystack™ Support and Operations suite—which leverages the OpenSync™ open-source silicon-to-cloud framework.
- "Plume's highly scalable offerings are proven throughout the world and have become the global standard for leading service providers," said Naji Khoury, General Manager, Liberty Communications of Puerto Rico ("Liberty Puerto Rico").
- "This partnership is a core pillar of our goal to deliver the most sophisticated and comprehensive services throughout Puerto Rico while delighting our subscribers with the ultimate performance, choice, and superior support."
- Furthermore, integration of Plume's services ensures Liberty Puerto Rico will have access to Plume's sophisticated, data-driven, and proactive support apps, services, and dashboards to bring unrivaled insight to enable proactive customer support and total experience management.
- WOWfipowered by Plume HomePass offers an expanding suite of Smart Home Services that can be self-installed in minutes, enabling Liberty Puerto Rico to massively reduce customer support costs.