Joint Training and Training Development Center

Taylor Reach to improve lead conversion for a national automotive repair brand

Retrieved on: 
Friday, February 24, 2023
Customer experience, AI, SMB, Contact center telephony, Call centre, Contact, Acquisition, City centre, Joint Training and Training Development Center, Media contacts database, Nursing, Sales

TORONTO, Feb. 23, 2023 /PRNewswire-PRWeb/ -- Award-winning Call and Contact Center consultants Taylor Reach have Award-winning Call and Contact Center consultants Taylor Reach have been retained to help improve the booking conversion for a large Canadian automotive service company.

Key Points: 
  • Award-winning Call and Contact Center consultants Taylor Reach have Award-winning Call and Contact Center consultants Taylor Reach have been retained to help improve the booking conversion for a large Canadian automotive service company.
  • TORONTO, Feb. 23, 2023 /PRNewswire-PRWeb/ -- Award-winning Call and Contact Center consultants Taylor Reach have Award-winning Call and Contact Center consultants Taylor Reach have been retained to help improve the booking conversion for a large Canadian automotive service company.
  • The company is concerned with improving and optimizing the customer experience and sales conversion through its call centers and has invited Taylor Reach to assess the process and provide guidance to improve the centers' performance.
  • "Really, our role is to examine the incoming calls, how those interactions are handled and offer recommendations that will allow the operator to improve the sales conversion achieved," says Taylor Reach CEO and Chief Chaos Officer, Colin Taylor.

Visionary PC Gaming and Peripherals developer calls in Taylor Reach for Contact Center Support

Retrieved on: 
Friday, August 26, 2022
People, ISO, Methodology, CEO, TRG, Call centre, Media Revenue Generation, Benchmarking, Maintenance, Customer service, NGO, City centre, Contact center telephony, SMB, Joint Training and Training Development Center, Face, Gaps, SMB connector, Customer experience, Video game, Online shopping, Management, Technology

TORONTO, Aug. 26, 2022 /PRNewswire-PRWeb/ -- A visionary leader in PC gaming and peripherals development and manufacturing has called in The Taylor Reach Group, Inc. (TRG) to provide an assessment of its critical Customer Service and Technical Support Contact Center Operations.

Key Points: 
  • A visionary leader in PC gaming and peripherals development and manufacturing has called in The Taylor Reach Group, Inc. (TRG) to provide an assessment of its critical Customer Service and Technical Support Contact Center Operations.
  • TORONTO, Aug. 26, 2022 /PRNewswire-PRWeb/ -- A visionary leader in PC gaming and peripherals development and manufacturing has called in The Taylor Reach Group, Inc. (TRG) to provide an assessment of its critical Customer Service and Technical Support Contact Center Operations.
  • About The Taylor Reach Group, Inc.
    A global Contact Center, Call Center, and Customer Experience consulting firm.
  • Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges.

Major sports league implements Taylor Reach contact center recommendations

Retrieved on: 
Wednesday, July 20, 2022
People, NGO, Contact center telephony, Gaps, SMB, Methodology, Customer experience, Benchmarking, Call centre, Joint Training and Training Development Center, SMB connector, Media Revenue Generation, City centre, Management, Technology

"With millions of fans -- not just across North America, but also around the world -- there was a need to ensure a smooth and efficient customer experience," notes Taylor Reach CEO and Chief Chaos Officer Colin Taylor.

Key Points: 
  • A major professional North American sports league has begun implementing changes to its contact center operations, based on recommendations by Taylor Reach.
  • TORONTO, July 20, 2022 /PRNewswire-PRWeb/ -- A major professional North American sports league has begun implementing changes to its contact center operations, based on recommendations by Taylor Reach.
  • The organization, which initially contracted The Taylor Reach Group to assess its global contact center operations in 2021, has now started to put the recommendations into practice.
  • About The Taylor Reach Group, Inc.:
    A global Contact Center, Call Center, and Customer Experience consulting firm.

Taylor Reach to perform strategic assessment for national association of licensing boards

Retrieved on: 
Thursday, May 19, 2022
Contact center telephony, Call centre, AI, Contact, Government, Solution, NGO, Association, Fortune 500, Customer experience, SMB, Taylor, City centre, Acquisition, Joint Training and Training Development Center, Management, Medicine

TORONTO, May 19, 2022 /PRNewswire-PRWeb/ -- A national-level association of professional licensing boards has engaged The Taylor Reach Group, Inc. (Taylor Reach) to perform a strategic assessment of its membership communications and contact center operations.

Key Points: 
  • A national-level association of professional licensing boards has engaged The Taylor Reach Group, Inc. (Taylor Reach) to perform a strategic assessment of its membership communications and contact center operations.
  • TORONTO, May 19, 2022 /PRNewswire-PRWeb/ -- A national-level association of professional licensing boards has engaged The Taylor Reach Group, Inc. (Taylor Reach) to perform a strategic assessment of its membership communications and contact center operations.
  • The communications in question are both with the professional association members, those individuals interested in entering the field, and the licensing bodies.
  • "Nationwide organizations that link regional and local licensing boards are critical to maintaining professional standards," says Taylor Reach CEO and Chief Chaos Officer, Colin Taylor.

Taylor Reach Group announces the addition of Senior Consultant Thomay Vlahos

Retrieved on: 
Tuesday, March 29, 2022
City centre, CX, Leadership, Customer experience, Change management, Growth, Joint Training and Training Development Center, Operational excellence, Contact center telephony, Fortune 500, CEO, SMB, Vlahos, Goal, Lansing Service Parts Operation, Senior Consultant, TRG, Call centre, PMO, Organization, Media Revenue Generation, Contact, Acquisition, Mineral wool, Management, Automation

TORONTO, March 29, 2022 /PRNewswire-PRWeb/ -- Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), is continuing its forward momentum and growth with the addition of new Senior Consultant, Thomay Vlahos.

Key Points: 
  • Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), is continuing its forward momentum and growth with the addition of new Senior Consultant, Thomay Vlahos.
  • TORONTO, March 29, 2022 /PRNewswire-PRWeb/ -- Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), is continuing its forward momentum and growth with the addition of new Senior Consultant, Thomay Vlahos.
  • Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., this week announced the addition of Thomay Vlahos to the globally recognized consulting firm.
  • Media Contact: For more information on The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or phone Steve Baric at 1-866-334-3730 ext.

Taylor Reach to train county government contact center supervisors lead and effectively manage a remote workforce

Retrieved on: 
Tuesday, November 2, 2021
Technology, Media Revenue Generation, Anxiety, Publishing, Local, Government, City centre, CEO, Call centre, Environment, SMB, TRG, Customer experience, Fortune 500, Joint Training and Training Development Center, Contact center telephony, Education, Tutoring, Management

The award-winning global contact center consultants and Customer Experience experts, The Taylor Reach Group, Inc. (TRG) have been enlisted to help one US county with developing and deploying training for the county contact center supervisors.

Key Points: 
  • The award-winning global contact center consultants and Customer Experience experts, The Taylor Reach Group, Inc. (TRG) have been enlisted to help one US county with developing and deploying training for the county contact center supervisors.
  • About The Taylor Reach Group, Inc.
    A global Contact Center, Call Center, and Customer Experience consulting firm.
  • Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges.
  • Media Contact: For more information on The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or phone Steve Baric at 1-866-334-3730 ext.

Major Sports League Selects Taylor Reach to Assess Its Contact Center Organization

Retrieved on: 
Saturday, August 14, 2021
People, SMB, Customer experience, SMB connector, CEO, Media Revenue Generation, Contact center telephony, Joint Training and Training Development Center, Methodology, Technology, City centre, TRG, Gaps, Call centre, Process, Industry, Online shopping, Management, Sales

Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. (TRG) have been enlisted to help the organization assess its customer experience operations.

Key Points: 
  • Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. (TRG) have been enlisted to help the organization assess its customer experience operations.
  • Taylor Reach will assess the contact center operation focusing on the areas of People, Process, Technology and Methodology.
  • About The Taylor Reach Group, Inc.
    A global Contact Center, Call Center, and Customer Experience consulting firm.
  • Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges.