PSAP

Massachusetts State 911 Department - Partnerships that Facilitate Growth

Retrieved on: 
Wednesday, June 21, 2023
Partnership, Nextgen, Disability, Telephone, Location, PSAP, Mobile, Growth, Commonwealth, Salt Lake Valley Emergency Communications Center, Information technology

The Massachusetts State 911 Department provides for an efficient and reliable 9-1-1 system for all residents and visitors of the Commonwealth of Massachusetts.

Key Points: 
  • The Massachusetts State 911 Department provides for an efficient and reliable 9-1-1 system for all residents and visitors of the Commonwealth of Massachusetts.
  • The Massachusetts State 911 Department also provides specialized telephone equipment for people with disabilities and makes available funding to communities in support of their local 9-1-1 call centers.
  • As observed by Norm Fournier, Massachusetts State 911 Department Deputy Executive Director, "We partnered with Equature for over a decade now.
  • Equature has quality people who deliver great service and can meet the high standards of the Massachusetts State 911 Department."

Verizon continues industry leadership with additional NG911 i3 deployment

Retrieved on: 
Tuesday, June 20, 2023
Communication, PSAP, RSS, VZ, Real-time, Public security, Location, Location-based routing, NYSE, RTT, Satellite navigation device, Mobile phone, Verizon Communications

LIVINGSTON PARISH, La., June 20, 2023 (GLOBE NEWSWIRE) -- Verizon continues its industry leadership in advanced 911 services that provide greater efficiency and higher levels of situational awareness for first responders by supporting yet another NG911 deployment, this time in Livingston Parish, LA.

Key Points: 
  • LIVINGSTON PARISH, La., June 20, 2023 (GLOBE NEWSWIRE) -- Verizon continues its industry leadership in advanced 911 services that provide greater efficiency and higher levels of situational awareness for first responders by supporting yet another NG911 deployment, this time in Livingston Parish, LA.
  • Verizon continues to work with NG911 providers and PSAP authorities across the country to enable this advanced, end-to-end i3 and RTT service.
  • “We know reliable communication is critical, especially in times of emergency,” said Lynn Cox, Chief Network Officer at Verizon.
  • Service providers that are interested in NG911 i3 technology deployment, can contact Verizon engineers at [email protected] .

NGA and Convey911 Announce the Partnership aimed to revolutionize NG911 Call-Handling.

Retrieved on: 
Monday, June 19, 2023
Cloud, Communication, Partnership, Emergency, NGA, Human, Eric Conveys an Emotion, SMS, Language, PSAP, Mobile phone

MONROVIA, Calif., June 19, 2023 /PRNewswire/ -- NGA 911, LLC and Convey911 are excited this partnership and collaboration between NGA and Convey911 would mean a transformative leap forward in NG911 call-handling, instilling a profound sense of security, comfort, and connection within the 9-1-1 community.

Key Points: 
  • MONROVIA, Calif., June 19, 2023 /PRNewswire/ -- NGA 911, LLC and Convey911 are excited this partnership and collaboration between NGA and Convey911 would mean a transformative leap forward in NG911 call-handling, instilling a profound sense of security, comfort, and connection within the 9-1-1 community.
  • Coordination between Convey911 and NGA on initial offerings for call-handling solutions, ensuring seamless integration and enhanced functionality.
  • Our collaboration with Convey911 allows us to extend our reach and offer inclusive services that cater to diverse linguistic needs.
  • This partnership between NGA and Convey911 will equip NGA with some truly next-gen capabilities over all the common modalities like video, voice, SMS, or text-to-911.

Carbyne Unveils Game-Changing Call Triage Capabilities Within its APEX Emergency Call Management Platform, Ushering in New Era for 9-1-1 Services

Retrieved on: 
Friday, June 16, 2023
Emergency, PSAP, Feedback, Carbyne, NENA, Frustration, Artificial intelligence, AI, APEX, Conference, International Academy of Digital Arts and Sciences, Mobile phone, Nursing

DALLAS, June 16, 2023 /PRNewswire/ -- Carbyne today announced it is adding a revolutionary, new Call Triage feature to its APEX call-handling platform, which will help 9-1-1 emergency call centers handle the flood of redundant calls that occur during emergencies. 

Key Points: 
  • This groundbreaking 9-1-1 industry innovation is being showcased at the NENA 2023 conference in Dallas, Texas, where roughly 10,000 9-1-1 emergency response agency leaders are in attendance.
  • People actually experiencing crises or having unrelated emergencies in the same community have trouble getting through as call queues grow and call response times slow.
  • Carbyne's Call Triage solution helps to solve these problems with the help of artificial intelligence (AI) on both the call-taking and call-analysis side.
  • For more information about this pioneering development, please visit Carbyne at https://call-triage.carbyne.com/ or visit Carbyne's booth #328 at the NENA Conference, June 19-22 in Grapevine, Texas.

State of Minnesota Selects Mission Critical Partners to Develop Next Generation 911 Migration and Cybersecurity Plan for Modernizing Public Safety Communications

Retrieved on: 
Thursday, June 15, 2023
ECC, Communication, Analysis, Hertz, Information system, Project 25, Scram, Transport, Rail transport by country, Strategic planning, Integration, MCP, Public security, PSAP, Radio, C'mon You Know, Salesforce, GIS, Video game, Management, Risk management

STATE COLLEGE, Pa., June 15, 2023 /PRNewswire-PRWeb/ -- The Minnesota Department of Information Technology Services and the Department of Public Safety Emergency Communication Networks (ECN) division are revisiting their statewide public-safety communications strategy with the help of consulting and managed services firm Mission Critical Partners (MCP).

Key Points: 
  • The one-year project will include a report on 911 cost recovery and a statewide capital improvement plan for 911 center technology and radio communications.
  • The state began transitioning to Next Generation 911 (NG911) service by implementing a statewide emergency services Internet Protocol network (ESInet) in 2011.
  • MCP subject-matter experts specifically will assess the following:
    How best to transition from the current 911 system to the NG911 system.
  • "This project will support the Department of Public Safety – ECN Division as it transitions to the NG911 system.

AT&T and Carbyne Collaborate to Enhance 9-1-1 Performance with NG9-1-1 Emergency Response Solutions

Retrieved on: 
Thursday, June 15, 2023
Universe, Cloud, AT&T, Nextgen, Emergency, AT, Learning curve, The Top, OTT, AVP, PSAP, APEX, Congressional NextGen 9-1-1 Caucus, Environment, Safety, Online shopping, Carbyne

Cloud-native emergency call handling affordably delivers many advantages, including agility, redundancy, and security.

Key Points: 
  • Cloud-native emergency call handling affordably delivers many advantages, including agility, redundancy, and security.
  • Additionally, by harnessing the power of the cloud, PSAPs can scale to meet the evolving demands of emergency services and integrate features and capabilities more quickly than with non-cloud solutions.
  • "We are excited to collaborate with AT&T, a company with a proven track record in NG9-1-1 and public safety," said Amir Elichai, CEO of Carbyne.
  • "This collaboration will bring together Carbyne's innovative solutions and AT&T's extensive experience to deliver faster, more effective emergency response capabilities to communities nationwide.

Giving Emergency Personnel the Power of Integrated Real-Time Video

Retrieved on: 
Wednesday, June 14, 2023
ECC, NENA, Intrado, VIPER, PSAP, Workflow, Mobile phone, Online shopping

“With a single click, a 911 professional can open a multimedia panel and they’re ready to begin accessing and sharing video,” explains Adan Pope, Chief Technology Officer, Intrado.

Key Points: 
  • “With a single click, a 911 professional can open a multimedia panel and they’re ready to begin accessing and sharing video,” explains Adan Pope, Chief Technology Officer, Intrado.
  • “And just as important, based on the content of the video, they can choose to share it with first responders, regardless of whether they've viewed it themselves, equipping them with enhanced situational awareness prior to arriving on scene.”
    Available to any PSAP/ECC, Power 911 PSAP Initiated Video delivers improved situational awareness in a familiar, trusted & secure interface.
  • Features include:
    Highly secure cloud-based video storage for 90 days; PSAPs designate admin rights at all levels for optimal records management and security
    “Power 911 PSAP Initiated Video gives both first responders and telecommunicators much improved situational awareness within a familiar, trusted and secure interface,” notes Jeff Robertson, Chief Executive Officer, Intrado.
  • For more information about Intrado's comprehensive suite of public safety solutions, please visit www.intrado.com .

Utah Cuts Misrouted 9-1-1 Calls in Half with Motorola Solutions’ Next Generation 9-1-1 Technology

Retrieved on: 
Wednesday, June 7, 2023
Software, Mobile, Wireless, Networks, Hardware, Data Management, Law Enforcement, Emergency Services, Technology, State, Local, Security, Audio, Video, Telecommunications, Public Policy, Government, Rave, UCA, PSAP, Motorola Solutions, Logan City, State of emergency, Motorola, VESTA, National Emergency Number Association, Utah Community Credit Union, GIS, Mobile phone

Motorola Solutions will showcase its next generation 9-1-1 call routing and command center solutions - along with its GIS mapping and call handling managed services , which Utah PSAPs also use - at this month’s NENA 2023 conference.

Key Points: 
  • Motorola Solutions will showcase its next generation 9-1-1 call routing and command center solutions - along with its GIS mapping and call handling managed services , which Utah PSAPs also use - at this month’s NENA 2023 conference.
  • “The Utah Communications Authority’s 29 PSAPs field an average of 86,450 9-1-1 calls each month,” said Tina Mathieu, deputy director of the Utah Communications Authority (UCA).
  • “NENA’s i3 standard is the foundation for interoperable, resilient next generation 9-1-1 systems across the nation,” said Brian Fontes, CEO of NENA.
  • *The 9-1-1 Next Generation Core Services announced in this press release are provisioned by Motorola Solutions, Inc.’s wholly-owned subsidiary, Motorola Solutions Connectivity, Inc.

DATAMARK Names Rob Sterner Vice President and National Director

Retrieved on: 
Wednesday, May 24, 2023
Pennsylvania Department of Community and Economic Development, Private sector, Business development, Local government, Senior, York College, New Zealand House of Representatives committees, Information system, Professional Staff Congress, State government, Next Generation 9-1-1, Government, Commissioner, Public sector, Community, Pennsylvania Department of Transportation, York College of Pennsylvania, Workforce, Economic development, PSAP, MACOM Technology Solutions, National Directorate of Intelligence and Prevention Services, Federation, County, House, Labour, Consultant, Education, GIS, Pennsylvania Department of Labor and Industry, Management

PITTSBURGH, May 24, 2023 /PRNewswire/ -- DATAMARK, the public safety geographic information systems (GIS) team of Michael Baker International, today announced that the firm has named Rob Sterner Vice President and National Director, DATAMARK. In his new role, Mr. Sterner will lead all efforts to grow DATAMARK's client roster and expand its portfolio of local, regional, state and federal government entities that leverage GIS data for public safety and emergency response.

Key Points: 
  • PITTSBURGH, May 24, 2023 /PRNewswire/ -- DATAMARK , the public safety geographic information systems (GIS) team of Michael Baker International , today announced that the firm has named Rob Sterner Vice President and National Director, DATAMARK.
  • "DATAMARK is the go-to authority on GIS data for public safety, supporting addressing authorities, Public Safety Answering Points (PSAPs) and GIS analysts in the successful transition to Next Generation 9-1-1," said Dan Kieny, President, Consulting and Technology Solutions, at Michael Baker International.
  • Mr. Sterner joins DATAMARK with more than 25 years of public and private sector experience spanning public safety communications, technology and services, as well as county and state government legislation and administration.
  • He spent the last 15 years primarily focused on Business Development in the public safety technology space.

Intrado Safety Shield Earns FirstNet Certified™ Designation

Retrieved on: 
Tuesday, April 25, 2023
Panic, AT&T, Chief technology officer, Certification, Communication, Partnership, PSAP, Shield, AT, First Responder Network Authority, Face, Intellectual property, First, School, Student, Jon Mun-sop, Public security, Catalog, Intrado, Publishing, Nursing, Mobile phone, Safety

LONGMONT, Colo., April 25, 2023 (GLOBE NEWSWIRE) -- Following a rigorous review process, Intrado Safety Shield is now FirstNet® Certified™ and accessible via the FirstNet App Catalog .

Key Points: 
  • LONGMONT, Colo., April 25, 2023 (GLOBE NEWSWIRE) -- Following a rigorous review process, Intrado Safety Shield is now FirstNet® Certified™ and accessible via the FirstNet App Catalog .
  • Intrado Safety Shield is part of the Intrado Safety Suite and provides critical incident management tools to facilitate more effective communication and improved outcomes with public safety partners.
  • Safety Shield provides a direct link to emergency services and can make a lifesaving difference,” said Jeff Robertson, CEO of Intrado Life & Safety, Inc. “The FirstNet certification ensures schools receive best-in-class technology backed by the FirstNet network.
  • Achieving a FirstNet Certified™ designation means Intrado Safety Shield is a heavily vetted and trusted solution for public safety, meeting FirstNet app requirements.