Carbyne Unveils Game-Changing Call Triage Capabilities Within its APEX Emergency Call Management Platform, Ushering in New Era for 9-1-1 Services
DALLAS, June 16, 2023 /PRNewswire/ -- Carbyne today announced it is adding a revolutionary, new Call Triage feature to its APEX call-handling platform, which will help 9-1-1 emergency call centers handle the flood of redundant calls that occur during emergencies.
- This groundbreaking 9-1-1 industry innovation is being showcased at the NENA 2023 conference in Dallas, Texas, where roughly 10,000 9-1-1 emergency response agency leaders are in attendance.
- People actually experiencing crises or having unrelated emergencies in the same community have trouble getting through as call queues grow and call response times slow.
- Carbyne's Call Triage solution helps to solve these problems with the help of artificial intelligence (AI) on both the call-taking and call-analysis side.
- For more information about this pioneering development, please visit Carbyne at https://call-triage.carbyne.com/ or visit Carbyne's booth #328 at the NENA Conference, June 19-22 in Grapevine, Texas.