Carbyne

Carbyne Releases AI-V, an AI-Powered Virtual Agent for Admin Lines Within Emergency Communications Centers

Retrieved on: 
Monday, March 25, 2024
Universe, APEX, Human, Carbyne, Public security, Learning

AI-V is being demonstrated this week at the International Wireless Communications Expo (IWCE) in Orlando, a premier event in the critical communications field.

Key Points: 
  • AI-V is being demonstrated this week at the International Wireless Communications Expo (IWCE) in Orlando, a premier event in the critical communications field.
  • More than 99% of emergency communications centers in the U.S. manage both emergency 9-1-1 lines and administrative lines (10-digit numbers and 311) that support other public services such as trash removal and street maintenance, which can account for 50% to 80% of calls received.
  • "AI-V addresses the #1 problem facing most emergency communication centers, which is understaffing," said Amir Elichai, Carbyne's CEO.
  • Carbyne has built a full-service virtual agent that can handle many routine inquiries, including routing calls, answering commonly asked questions, filing complaints, and more.

Carbyne Honored to Receive 2024 "Impact 100 Award"

Retrieved on: 
Friday, March 8, 2024
Carbyne, EVP, AI, Culture, Personality, Growth, Heart, Movement, Online shopping

NEW YORK, March 8, 2024 /PRNewswire/ -- Carbyne , a leading innovator in emergency response technology and services, is proud to announce it is a recipient of the 2024 " Impact 100 Award - Growth Edition ," which recognizes the Top 100 Most Impactful U.S. Growth Companies.

Key Points: 
  • NEW YORK, March 8, 2024 /PRNewswire/ -- Carbyne , a leading innovator in emergency response technology and services, is proud to announce it is a recipient of the 2024 " Impact 100 Award - Growth Edition ," which recognizes the Top 100 Most Impactful U.S. Growth Companies.
  • Impact 100 is the leading movement recognizing the world of impact-driven organizations and careers.
  • Recipients of the Impact 100 award receive custom content that is designed to capture the heart and personality behind their impact, accelerating the movement towards impactful and mission-driven careers.
  • They also receive invitations to in-person and online events convening like-minded company builders; and access to an online job platform exclusively for Impact 100 winners.

Carbyne Names Industry Veteran Chris Hill Chief Operating Officer

Retrieved on: 
Tuesday, January 2, 2024
AT&T, University, Carbyne, Harvard Business School, Senior, Management

NEW YORK, Jan. 2, 2024 /PRNewswire/ -- Carbyne , the technological leader in emergency response call management solutions, is pleased to announce the appointment of Chris Hill as Chief Operating Officer (COO).

Key Points: 
  • NEW YORK, Jan. 2, 2024 /PRNewswire/ -- Carbyne , the technological leader in emergency response call management solutions, is pleased to announce the appointment of Chris Hill as Chief Operating Officer (COO).
  • As COO, Mr. Hill will play a pivotal role in helping Carbyne scale up business growth, enhance operational efficiency, and continue to provide exceptional customer experiences.
  • "Chris is a proven leader with a deep understanding of the complexities of selling into governmental organizations," said Amir Elichai, Carbyne CEO.
  • Prior to joining Carbyne, Mr. Hill held the post of Chief Commercial Officer for Synchronoss Technologies, where he led all customer-facing organizations and operations.

Grant County's 9-1-1 Communications Center First in Wash. State to Adopt NextGen Call Handling Platform

Retrieved on: 
Monday, December 18, 2023
Safety, Wildfire, APEX, GPS, Language, MACC, Emergency, Professional, Nextgen, Next, Columbia Basin, Communication, Human, Carbyne, Mobile phone, Nursing

MOSES LAKE, Wash., Dec. 18, 2023 /PRNewswire/ -- The Multi Agency Communications Center (MACC 911) serving Grant County in the Columbia Basin now employs the most technologically advanced emergency communications system in Washington state, becoming the first agency in the state to launch Carbyne APEX. The Next Generation 9-1-1 call management software gives MACC 911 significantly greater communication capabilities, including GPS, live video, text-to-chat, and real-time translation.

Key Points: 
  • The Next Generation 9-1-1 call management software gives MACC 911 significantly greater communication capabilities, including GPS, live video, text-to-chat, and real-time translation.
  • Such surges often force other callers with different emergencies to be placed on hold, especially during times when the center is understaffed.
  • In what is normally a 12- to 18-month process to install a NextGen technology platform, MACC 911 sought a faster timeline.
  • We're honored to work with MACC 911 staff who show such dedication and professionalism, and we are proud to help MACC 911 be a state and national leader in emergency communications."

Carbyne Launches Advisory Board with Accomplished Public Safety Professionals

Retrieved on: 
Tuesday, October 31, 2023
Universe, North Texas Tollway Authority, National Organization of Black Law Enforcement Executives, Policy, GPS, NTTA, APEX, ENP, Public security, MPA, Sherman, Snider, CMCP, R Street Institute, Video, Century, Public sector, New York City Police Department, Texas State University, John Jay College of Criminal Justice, Safety, Audit, Management, Private investigator, Nursing, Turner, Carbyne, Tex

NEW YORK, Oct. 31, 2023 /PRNewswire/ -- Carbyne, the leading provider of cloud-native public safety communications solutions, launched its new Public Safety Advisory Board today, adding expertise to guide the company through its next growth stage.

Key Points: 
  • NEW YORK, Oct. 31, 2023 /PRNewswire/ -- Carbyne , the leading provider of cloud-native public safety communications solutions, launched its new Public Safety Advisory Board today, adding expertise to guide the company through its next growth stage.
  • Carbyne's Public Safety Advisory Board adds extensive experience across the public safety spectrum.
  • "With the expertise joining Carbyne's public safety advisory board, we're expanding our impact across the public sector to develop innovative technology solutions that resonate and add value to the communities they serve," said Amir Elichai, Carbyne CEO.
  • Members of Carbyne's Public Safety Advisory Board include:
    Dwayne Crawford, executive director of the National Organization of Black Law Enforcement Executives (NOBLE).

Carbyne's AI-Powered Tech Enhances 9-1-1 Emergency Response in Provo, Orem and Lindon, Utah

Retrieved on: 
Thursday, October 5, 2023
Universe, Ageing, City, GPS, Next Generation 9-1-1, OTT, Human, Drywall, Mobile phone, Carbyne

NEW YORK, Oct. 5, 2023 /PRNewswire/ -- Carbyne, the leading provider of cloud-native public safety communications solutions, today announced that Metro Emergency Communications in Provo, Utah, is the latest public safety agency to go live on the Carbyne Universe platform, a move that will significantly improve public safety in the Utah County communities it serves: Provo, Orem, and Lindon. 

Key Points: 
  • Carbyne's Responder Connect feature allows field responders to share vital information in real-time, further enhancing situational awareness.
  • Altogether, Carbyne enables public safety agencies to have better situational awareness and more quickly and accurately assess and respond to incidents.
  • "Until recently, 9-1-1 and emergency response in Utah County depended almost entirely on voice conversations between callers, dispatchers, and field responders," said Heather Perkins, manager of Metro Emergency Communications.
  • "Our technology helps public safety departments perform their jobs more efficiently and effectively because we believe every person counts."

CARBYNE NAMED CYBERSECURITY AWARENESS CHAMPION BY INDUSTRY ALLIANCE, FEDERAL AGENCY

Retrieved on: 
Monday, October 2, 2023
Universe, NCSA, Communication, GPS, Information security, National Cyber Security Awareness Month, Internet, City centre, Cybersecurity and Infrastructure Security Agency, CISA, Human, Privacy, Information, Organization, Homeland security, United States Secretary of Homeland Security, APEX, Computer security, Arms industry, Carbyne

NEW YORK, Oct. 2, 2023 /PRNewswire/ -- Carbyne, the global leader in cloud-native emergency call management, has been recognized as a Cybersecurity Awareness Month Champion by the National Cybersecurity Alliance (NCSA) and the Cybersecurity and Infrastructure Security Agency (CISA) under the Department of Homeland Security.

Key Points: 
  • Carbyne recognized for promoting safer, more secure internet
    NEW YORK, Oct. 2, 2023 /PRNewswire/ -- Carbyne , the global leader in cloud-native emergency call management, has been recognized as a Cybersecurity Awareness Month Champion by the National Cybersecurity Alliance (NCSA) and the Cybersecurity and Infrastructure Security Agency (CISA) under the Department of Homeland Security.
  • Carbyne Named Cybersecurity Awareness Champion by NCSA and CISA, a division of Homeland Security.
  • "Cybersecurity and digital privacy of our employees and customers is important to Carbyne," said Paresh Patel, Carbyne's Vice President of Information Security.
  • Cybersecurity Awareness Month, held each October, is designed to raise the public's awareness about the importance of cybersecurity across all sectors.

Carbyne's APEX Emergency Call Handling System Now Offers AI-Driven Two-Way Translation Capabilities to Improve 9-1-1 Response Time and Accuracy

Retrieved on: 
Monday, August 7, 2023
City, Interim, AI, Emergency, Journal, Manager, Language, Translation, Film industry, Language industry, Carbyne

NEW YORK, Aug. 7, 2023 /PRNewswire/ -- Because every second matters in emergency response, a new AI-driven, cloud-based translation feature for Carbyne APEX, Carbyne's emergency call management platform, helps 9-1-1 centers by providing two-way, automatic language translation capabilities for audio, texts, and chats. 

Key Points: 
  • This improves the time-to-translation by up to 70 percent compared to human translation.
  • Carbyne Translation not only potentially lessens the response time but also aims to mitigate comprehension errors and improve situational awareness.
  • Leveraging the power of AI, we can improve response times for non-English speakers by reducing language barriers," Dizengof said.
  • Carbyne Translation is an add-on to Carbyne APEX call management software and is currently available to Carbyne customers as part of the early access program.

CARBYNE AND NENA RELEASE LANDMARK REPORT THAT REVEALS 9-1-1 PROFESSION STRESSED & STRETCHED TO THE BREAKING POINT

Retrieved on: 
Tuesday, July 25, 2023
Communication, Partnership, Emergency, Anxiety, Sheriff, Mental health, Scram, Fontes, Carbyne, NENA, Emergency control centre, Pulse, Software Industry Survey, DEI, Emergency communication system, Fatigue, Management, Retail, Nursing

NEW YORK, July 25, 2023 /PRNewswire/ -- Carbyne, the global leader in cloud-native emergency call management, in partnership with NENA: The 9-1-1 Association, today announced the groundbreaking findings of the inaugural Pulse of 9-1-1 State of the Industry Survey. This first-of-its-kind survey unveils compelling insights into the critical challenges faced by the 9-1-1 call center staff.

Key Points: 
  • The study, capturing the perspectives of 9-1-1 directors, managers, supervisors, and dispatchers, paints a picture of an industry under immense pressure.
  • It reveals a seasoned, overstressed workforce grappling with surging call volumes, complex compounded emergencies, outdated technologies, and insufficient support.
  • "This is a very insightful report on the current state of 9-1-1.
  • The respondents included dispatchers and telecommunicators, managers and shift supervisors, Assistant Directors and Directors, as well as Deputy and Sheriff titles.

Carbyne Selects NWN Carousel's Experience Management Platform For Emergency Call Center Integration with NG911 Cloud-Native Call Handling Services

Retrieved on: 
Monday, June 19, 2023
Cloud, Universe, Carbyne, Organization, Internet of things, Partnership, APEX, EMP, Video game

This collaboration marks a significant step towards modernizing the 9-1-1 system through advanced technology, ushering in an era of enhanced public safety through advanced integration with NWN Carousel's Experience Management Platform (EMP) services.

Key Points: 
  • This collaboration marks a significant step towards modernizing the 9-1-1 system through advanced technology, ushering in an era of enhanced public safety through advanced integration with NWN Carousel's Experience Management Platform (EMP) services.
  • Carbyne's NG911 solutions leverage cloud-native technology to streamline emergency communications, provide real-time data, and enhance the overall effectiveness of the emergency response.
  • The combination of Carbyne's state-of-the-art cloud-native technology with NWN Carousel's EMP services will revolutionize the way emergency services communicate, making the process faster, more reliable, and more efficient than ever before.
  • NWN Carousel's Experience Management Platform (EMP) unifies the people, processes, and technology required to operate, optimize, and transform cloud, and on-prem, ecosystems.