NENA

CentralSquare Technologies and DATAMARK Partner to Enhance GIS Data Mapping for Faster Emergency Response

Retrieved on: 
Thursday, October 12, 2023
Software, Networks, Data Management, Courts, White House, Federal Government, Law Enforcement, Emergency Services, Technology, State, Local, Public Policy, Other Policy Issues, Other Technology, Government, Partnership, RMS, INSIDE, Strategic partnership, Wayfinding, Information system, GIS, Data management, CAD, Associate, Emergency, NENA, Conference, Asset management, Surveying, Public utility

CentralSquare Technologies , an industry leader in public sector technology, today announced a partnership with DATAMARK , the public safety geographic information systems (GIS) team of Michael Baker International and the go-to authority on GIS data for public safety.

Key Points: 
  • CentralSquare Technologies , an industry leader in public sector technology, today announced a partnership with DATAMARK , the public safety geographic information systems (GIS) team of Michael Baker International and the go-to authority on GIS data for public safety.
  • CentralSquare’s partnership with DATAMARK will help public safety agencies fully realize the potential of their GIS mapping data to better prepare, plan and respond to emergency incidents by using the most accurate location-based information available.
  • Access to DATAMARK’s GIS Services and cloud-native solutions, including DATAMARK VEP , CloudAssign and INSIDE , will now be available across all CentralSquare public safety products, providing the highest levels of public safety GIS data completeness and accuracy for faster emergency response.
  • DATAMARK’s partnership with CentralSquare gives thousands of public safety agencies the opportunity to make data-driven decisions with authoritative GIS data,” said Chris Friel, Associate VP, Strategic Partnerships at DATAMARK.

Ottawa Police Service Selects NICE for Next Generation 911 Digital Transformation Initiative

Retrieved on: 
Thursday, October 5, 2023
Other Professional Services, Security, Data Management, State, Local, Other Communications, Technology, Communications, Apps, Applications, Professional Services, Public Policy, Government, Artificial Intelligence, Other Technology, Telecommunications, Software, Networks, Data Analytics, Janus, Ottawa Police Service, ID, C'mon You Know, Canadian Radio-television and Telecommunications Commission, CRTC, Quality assurance, Computer-aided dispatch, Communications center, Record, CAD, Police, QA, NENA, NICE, Radio, FC Kramatorsk, Next, Salt Lake Valley Emergency Communications Center

NICE (Nasdaq: NICE) today announced that the Ottawa Police Service (Ontario, Canada) will be deploying NICE Inform Elite in preparation for the impending rollout of Next Generation 911 (NG911) services across Canada.

Key Points: 
  • NICE (Nasdaq: NICE) today announced that the Ottawa Police Service (Ontario, Canada) will be deploying NICE Inform Elite in preparation for the impending rollout of Next Generation 911 (NG911) services across Canada.
  • The NICE technology will be deployed at the Police Service’s main communication center and two additional sites.
  • We’re honored that the Police Service for the capital city of Canada has chosen us for this critical digital NG911 initiative.
  • To learn more about NICE’s digital transformation solutions for Emergency Communications Centers, visit the NICE website by clicking here or email [email protected] for more information.

Versaterm Launches Softphone Emergency Call Handling Solution For NG9-1-1 Compliance

Retrieved on: 
Thursday, September 14, 2023
Canadian Radio-television and Telecommunications Commission, Scram, Information management, Directory, Next Generation 9-1-1, IP, NENA, Police, PSAP, Emergency service, Ecosystem, CRTC, Environment, Salt Lake Valley Emergency Communications Center, Mobile phone, Versaterm

OTTAWA, Sept. 14, 2023 (GLOBE NEWSWIRE) -- Versaterm Public Safety , a global public safety solutions leader, has launched its new softphone solution for emergency call handling, Versaterm Komand911 powered by Komutel.

Key Points: 
  • OTTAWA, Sept. 14, 2023 (GLOBE NEWSWIRE) -- Versaterm Public Safety , a global public safety solutions leader, has launched its new softphone solution for emergency call handling, Versaterm Komand911 powered by Komutel.
  • The solution supports real-time text and IP call routing, empowering agencies to meet Next Generation 9-1-1 (NG9-1-1) requirements.
  • Additionally, the Komand911 solution provides existing and potential customers with a seamless transition journey for their upcoming softphone considerations.
  • The new Komand911 solution integrates seamlessly with other products in Versaterm’s public safety ecosystem, including the Versaterm CAD system , the Komlog solution for emergency call recording, the Unanswered Call Management System, and more.

Motorola Solutions Among First to Offer Cloud-Based Next Generation Core Services 9-1-1 Technology

Retrieved on: 
Tuesday, August 8, 2023
Software, Technology, Telecommunications, National Emergency Number Association, Motorola Solutions, State of emergency, Router, NENA, Motorola, PSAP, Conference, APCO, Mobile phone, Network equipment provider

Motorola Solutions* today announced the expansion of its Next Generation Core Services (NGCS) portfolio with the unveiling of CommandCentral Router, one of the industry’s first cloud-based 9-1-1 call routing platforms.

Key Points: 
  • Motorola Solutions* today announced the expansion of its Next Generation Core Services (NGCS) portfolio with the unveiling of CommandCentral Router, one of the industry’s first cloud-based 9-1-1 call routing platforms.
  • Motorola Solutions’ next-generation 9-1-1 call routing solutions are currently relied upon by North American agencies serving approximately 45 million people.
  • “At Berkeley County, we pride ourselves on adopting new technology as a means for better serving our community,” said Gary A.
  • *The 9-1-1 Next Generation Core Services announced in this press release are provisioned by Motorola Solutions, Inc.’s wholly-owned subsidiary, Motorola Solutions Connectivity, Inc.

CARBYNE AND NENA RELEASE LANDMARK REPORT THAT REVEALS 9-1-1 PROFESSION STRESSED & STRETCHED TO THE BREAKING POINT

Retrieved on: 
Tuesday, July 25, 2023
Communication, Partnership, Emergency, Anxiety, Sheriff, Mental health, Scram, Fontes, Carbyne, NENA, Emergency control centre, Pulse, Software Industry Survey, DEI, Emergency communication system, Fatigue, Management, Retail, Nursing

NEW YORK, July 25, 2023 /PRNewswire/ -- Carbyne, the global leader in cloud-native emergency call management, in partnership with NENA: The 9-1-1 Association, today announced the groundbreaking findings of the inaugural Pulse of 9-1-1 State of the Industry Survey. This first-of-its-kind survey unveils compelling insights into the critical challenges faced by the 9-1-1 call center staff.

Key Points: 
  • The study, capturing the perspectives of 9-1-1 directors, managers, supervisors, and dispatchers, paints a picture of an industry under immense pressure.
  • It reveals a seasoned, overstressed workforce grappling with surging call volumes, complex compounded emergencies, outdated technologies, and insufficient support.
  • "This is a very insightful report on the current state of 9-1-1.
  • The respondents included dispatchers and telecommunicators, managers and shift supervisors, Assistant Directors and Directors, as well as Deputy and Sheriff titles.

DATAMARK Selected by New Mexico E9-1-1 Bureau to Provide NG9-1-1 GIS Training

Retrieved on: 
Thursday, June 29, 2023
Business development, State, Nextgen, PSAP, Education, Bureau, Business, State of emergency, Next Generation 9-1-1, NENA, National Emergency Number Association, New Mexico Association of Student Councils, Introduction, Conference, APCO, GIS, Surveying

PITTSBURGH, June 29, 2023 /PRNewswire/ -- DATAMARK, the public safety GIS team of Michael Baker International, announced today that the firm has been selected by the New Mexico E9-1-1 Bureau to provide Next Generation 9-1-1 (NG9-1-1) GIS training to Public Safety Answering Point (PSAP) and GIS leaders throughout the state. DATAMARK kicked off a recurring series of GIS and addressing best practices training sessions at the New Mexico Association of Public-Safety Communications Officials (APCO) / National Emergency Number Association (NENA) Conference in Las Cruces, New Mexico, in May 2023.

Key Points: 
  • PITTSBURGH, June 29, 2023 /PRNewswire/ -- DATAMARK , the public safety GIS team of Michael Baker International , announced today that the firm has been selected by the New Mexico E9-1-1 Bureau to provide Next Generation 9-1-1 (NG9-1-1) GIS training to Public Safety Answering Point (PSAP) and GIS leaders throughout the state.
  • This project will lay the foundation through valuable knowledge-sharing and training on NG9-1-1 GIS processes and workflows."
  • New Mexico joins a growing list of statewide clients turning to DATAMARK for complex and diverse NG9-1-1 GIS services.
  • The project includes the on-site facilitation of two different educational courses, Intro to NG9-1-1 GIS and NG9-1-1 GIS Transition.

Carbyne Unveils Game-Changing Call Triage Capabilities Within its APEX Emergency Call Management Platform, Ushering in New Era for 9-1-1 Services

Retrieved on: 
Friday, June 16, 2023
Emergency, PSAP, Feedback, Carbyne, NENA, Frustration, Artificial intelligence, AI, APEX, Conference, International Academy of Digital Arts and Sciences, Mobile phone, Nursing

DALLAS, June 16, 2023 /PRNewswire/ -- Carbyne today announced it is adding a revolutionary, new Call Triage feature to its APEX call-handling platform, which will help 9-1-1 emergency call centers handle the flood of redundant calls that occur during emergencies. 

Key Points: 
  • This groundbreaking 9-1-1 industry innovation is being showcased at the NENA 2023 conference in Dallas, Texas, where roughly 10,000 9-1-1 emergency response agency leaders are in attendance.
  • People actually experiencing crises or having unrelated emergencies in the same community have trouble getting through as call queues grow and call response times slow.
  • Carbyne's Call Triage solution helps to solve these problems with the help of artificial intelligence (AI) on both the call-taking and call-analysis side.
  • For more information about this pioneering development, please visit Carbyne at https://call-triage.carbyne.com/ or visit Carbyne's booth #328 at the NENA Conference, June 19-22 in Grapevine, Texas.

RapidDeploy Expands Cloud-Native Platform for Public Safety with New Emergency Call Handling Solution, RapidONE

Retrieved on: 
Thursday, June 15, 2023
ECC, NASNA, Workflow, City centre, National Telecommunications and Information Administration, NENA, Bridge International Academies, Public security, National Association of State Public Health Veterinarians, Ecosystem, National Association, Glass, GIS, Mobile phone, Nursing

AUSTIN, Texas, June 15, 2023 /PRNewswire/ -- RapidDeploy, the leading cloud-native solution provider for Public Safety, today announced its new, browser-based call handling solution, RapidONE. RapidONE enables hybrid work environments and eliminates legacy data silos by displaying all call-related information on a single screen, also known as a "single pane of glass."

Key Points: 
  • RapidONE combines 911 call handling and mapping, establishing a more efficient, resilient, and portable solution – all within a single pane of glass
    AUSTIN, Texas, June 15, 2023 /PRNewswire/ -- RapidDeploy , the leading cloud-native solution provider for Public Safety, today announced its new, browser-based call handling solution, RapidONE.
  • RapidONE enables hybrid work environments and eliminates legacy data silos by displaying all call-related information on a single screen, also known as a "single pane of glass."
  • Today, the majority of calls received by 911 centers are processed using outdated on-premises call handling solutions, which are unable to leverage next generation mapping technology.
  • "Fusing cloud-native call handling and mapping into one solution is a major upgrade for public safety," said Jacob Saur, ECC Administrator at Arlington ECC, which has been using RapidDeploy Radius Mapping since last year.

Giving Emergency Personnel the Power of Integrated Real-Time Video

Retrieved on: 
Wednesday, June 14, 2023
ECC, NENA, Intrado, VIPER, PSAP, Workflow, Mobile phone, Online shopping

“With a single click, a 911 professional can open a multimedia panel and they’re ready to begin accessing and sharing video,” explains Adan Pope, Chief Technology Officer, Intrado.

Key Points: 
  • “With a single click, a 911 professional can open a multimedia panel and they’re ready to begin accessing and sharing video,” explains Adan Pope, Chief Technology Officer, Intrado.
  • “And just as important, based on the content of the video, they can choose to share it with first responders, regardless of whether they've viewed it themselves, equipping them with enhanced situational awareness prior to arriving on scene.”
    Available to any PSAP/ECC, Power 911 PSAP Initiated Video delivers improved situational awareness in a familiar, trusted & secure interface.
  • Features include:
    Highly secure cloud-based video storage for 90 days; PSAPs designate admin rights at all levels for optimal records management and security
    “Power 911 PSAP Initiated Video gives both first responders and telecommunicators much improved situational awareness within a familiar, trusted and secure interface,” notes Jeff Robertson, Chief Executive Officer, Intrado.
  • For more information about Intrado's comprehensive suite of public safety solutions, please visit www.intrado.com .

Virginia's Fairfax County selects Atos Public Safety LLC to power Next Generation 9-1-1 cloud-based call handling system

Retrieved on: 
Wednesday, March 29, 2023
Unify, GEMMA, Communication, Fairfax County, Virginia, Human, Association of Public-Safety Communications Officials-International, RapidSOS, NENA, Public security, Atos, Commonwealth, DPSC, Environment, Safety, GIS, Mobile phone

IRVING, Texas, March 29, 2023 /PRNewswire/ -- Atos Public Safety LLC announces a 6-year contract with The Fairfax County Virginia, Department of Public Safety Communications (DPSC) to transform the county's 9-1-1 call handling system into a resilient, flexible communication platform that is fully based in the cloud.

Key Points: 
  • IRVING, Texas, March 29, 2023 /PRNewswire/ -- Atos Public Safety LLC announces a 6-year contract with The Fairfax County Virginia, Department of Public Safety Communications (DPSC) to transform the county's 9-1-1 call handling system into a resilient, flexible communication platform that is fully based in the cloud.
  • To collaborate with these solutions, Atos Public Safety LLC will partner with RapidSOS to integrate locally authoritative geographic information systems (GIS) data to update and publish at scale automatically.
  • Atos Public Safety LLC provides DPSC with an innovative, interoperable and resilient standards-based solution and design.
  • Atos Public Safety LLC has been entrusted to migrate some of the world's most mission-critical environments into and through their respective digital transformations.