Glia

Glia Outlines Top 3 Trends for Financial Institutions for 2024

Retrieved on: 
Wednesday, November 29, 2023
Generative, Organization, ROI, Synthetic media, Digital, RFP, AI, Friction, FTE, Customer service, Bank, Glia

NEW YORK, Nov. 29, 2023 /PRNewswire/ -- Financial institutions continue to navigate an uncertain market while trying to generate new sources of deposits and revenue, all while ensuring that the customer experience remains exceptional. As we enter a new year with these challenges, Glia has outlined three emerging trends for success:

Key Points: 
  • As we enter a new year with these challenges, Glia has outlined three emerging trends for success:
    ROI and measurable value now define the tech evaluation process.
  • Many financial institutions are seeking solutions that can bridge the gap and provide seamless, highly efficient service.
  • A centralized interaction platform also can improve management, staffing and reporting – three challenges many financial institutions face today.
  • This is a prime opportunity for financial institutions in 2024.

Glia Surpasses AI Leadership Milestone in Financial Services with 100+ Glia Virtual Assistant Customers

Retrieved on: 
Wednesday, November 1, 2023
SMS, LLM, IMessage, Automation, GVA, WhatsApp, GVA Consultants, DCS, AI, BCU, Sales, Mobile phone, Glia

NEW YORK, Nov. 1, 2023 /PRNewswire/ -- Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, today announced that over 100 banks and credit unions are now leveraging Glia Virtual Assistants (GVAs), making it the most widely adopted conversational AI solution in the financial services space.

Key Points: 
  • GVAs are turn-key AI assistants built specifically for financial institutions, automating routine services and sales interactions to help customers easily and conveniently self-serve across dial-in phone, digital banking and third-party messaging channels.
  • They deliver real, meaningful value at scale by driving efficiency through automation, reducing wait times and burden for representatives, freeing them for higher-value conversations.
  • Glia is committed to bringing its powerful virtual assistants to all major interaction channels.
  • The power is combining AI with human representatives in one seamless experience across any interaction channel."

Glia's Digital Interaction Solutions Now Available within Lumin's Digital Banking Platform via New Partnership

Retrieved on: 
Wednesday, October 11, 2023
Online, Partnership, Ascend Federal Credit Union, Human, Safety, Lumin, DCS, SVP, Philosophy, SAN, Cobrowsing, Online shopping, Sales, Glia

NEW YORK and SAN RAMON, Calif., Oct. 11, 2023 /PRNewswire/ -- Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has partnered with Lumin Digital, the leader in cloud-native digital banking solutions, to streamline digital-first member service. Glia's DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support.

Key Points: 
  • Glia's DCS capabilities are now integrated into Lumin's online banking platform, enabling quicker, effortless member support.
  • Lumin Digital, a cloud-native digital banking platform, elevates financial institutions' user experiences to match larger institutions and deliver the modern banking experiences that today's users expect.
  • Pre-integration of the Glia Interaction Platform within Lumin's digital banking offering enables a seamless digital-first customer experience across all channels—SMS, chat, voice and video—without breaking the digital connection.
  • The integration within Lumin's online banking platform overcomes silos and fragmented solutions, providing a frictionless experience for members, agents and managers.

Glia and Insurity Partner to Enhance Claims Management Process for Customers and Agents

Retrieved on: 
Tuesday, September 26, 2023
Apps, Applications, Technology, Insurance, Fintech, Other Technology, Professional Services, Software, Data Management, Other Professional Services, DCS, MGA, AI, Partnership, Friction, Cobrowsing, P&C, Human, SVP, HDFC ERGO General Insurance Company, Sales, Glia

Through the partnership, Insurity will offer Glia’s Customer Interaction Platform as part of its solution, improving the customer experience while enabling brokers and agents to conduct business more seamlessly.

Key Points: 
  • Through the partnership, Insurity will offer Glia’s Customer Interaction Platform as part of its solution, improving the customer experience while enabling brokers and agents to conduct business more seamlessly.
  • “At Insurity, we believe the strategic use of modern technology can strengthen customer and agent relationships while saving effort and resources for all.
  • The digital interaction with Glia supercharges this mission,” said Sylvester Mathis, Chief Insurance Officer at Insurity.
  • “Insurity is a digital-first leader in the P&C insurance space who recognizes the power and value of interactions with policyholders and agents,” said Steve Kaish, SVP of Alliances at Glia.

Q2 and Citizens & Northern Bank Win 2023 IDC FinTech Rankings Real Results Award

Retrieved on: 
Wednesday, September 20, 2023
Apps, Applications, Technology, Finance, Fintech, Banking, Professional Services, Software, Digital Cash Management, Digital Assets, Data Management, Other Professional Services, Omni, IDC, Product management, Partnership, HERE, USD, Citizenship, Glia, Health, NYSE, Cryptocurrency, Online shopping, Q2

Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of digital transformation solutions for banking and lending, announced today that it has been named alongside Q2’s customer C&N (Citizens & Northern Bank) as a winner of the 2023 IDC FinTech Rankings Real Results Awards in the Omni-Experience Customer Engagement category.

Key Points: 
  • Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of digital transformation solutions for banking and lending, announced today that it has been named alongside Q2’s customer C&N (Citizens & Northern Bank) as a winner of the 2023 IDC FinTech Rankings Real Results Awards in the Omni-Experience Customer Engagement category.
  • C&N, a financial services organization based in Pennsylvania, has partnered with Q2 to power its digital banking technology since 2007.
  • The IDC FinTech Rankings Real Results program is part of the broader IDC FinTech Rankings program that categorizes and evaluates the top global providers of financial technology based on calendar year revenues from financial institutions for hardware, software, and/or services.
  • The annual IDC FinTech Rankings and Real Results Awards have become an important measure of the health and direction of technology in the industry and the emergence of innovative solutions from new players.

Glia Named Technology CUSO of the Year

Retrieved on: 
Wednesday, August 23, 2023
MDT, Human, Cape, DCS, Credit union, CUSO, SMS, Capital Education Group, Mobile phone, Online shopping, Glia

NEW YORK, Aug. 23, 2023 /PRNewswire/ -- Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has been named Tech CUSO of the Year by Finopotamus. The Finopotamus Tekkie Awards, co-sponsored by Credit Union tech-talk, recognize outstanding achievements in credit union technology.

Key Points: 
  • The Finopotamus Tekkie Awards, co-sponsored by Credit Union tech-talk, recognize outstanding achievements in credit union technology.
  • This ongoing success and momentum, combined with the company's philosophical alignment with the credit union community, is why Glia established a CUSO earlier this year.
  • "Technology limitations have long hindered credit unions' ability to provide highly personalized member experiences, especially in today's digital-first world," said Dan Michaeli, CEO and co-founder of Glia.
  • "As the only online resource providing in-depth technology coverage exclusively to credit unions, the 2023 Finopotamus Tekkie Awards recognize outstanding technology achievements from 2022," said Finopotamus Co-Founder W.B.

Acadia Federal Credit Union Drives New Efficiencies by Centralizing Member Service on the Glia Interaction Platform

Retrieved on: 
Tuesday, August 8, 2023
EVP, Information system, Customer success, Growth, Digital, Cobrowsing, Service, Online shopping, Glia

NEW YORK, Aug. 8, 2023 /PRNewswire/ -- Acadia Federal Credit Union has digitally transformed member services with Glia, adding convenient digital-first service options and centralizing its call center on the Glia Interaction Platform. Unifying phone and digital channels has enabled the credit union to meet strong demand for commercial and consumer loans while supporting overall membership growth.

Key Points: 
  • NEW YORK, Aug. 8, 2023 /PRNewswire/ -- Acadia Federal Credit Union has digitally transformed member services with Glia, adding convenient digital-first service options and centralizing its call center on the Glia Interaction Platform.
  • The Glia Interaction Platform provided a flexible solution that allows Acadia members to adopt digital service on their own timeline, with full support for those who prefer to call in.
  • Consolidating all member interactions on the Glia platform gives Acadia a single, unified data view for deeper analysis as well as insight to continuously improve service.
  • The Glia Interaction Platform is not only cost-effective, but also helps Acadia manage growth in loans and membership," said Paul Sheets, EVP of Customer Success and Services for Glia.

 NeuroSolv Therapeutics LLC Advances Spinal Cord Injury Treatment with Development of Perineline™ and Support from AscellaHealth LLC, a Global Healthcare & Specialty Pharmacy Solutions Company

Retrieved on: 
Tuesday, July 11, 2023
Science, Research, Pharmaceutical, Managed Care, Oncology, Health, Diabetes, Other Health, Lynch, Travel, EU, Violence, Spinal cord, European Medicines Agency, Clinical trial, Multimedia, Brain, Falls, Cell, Glia, Ros, Person, Organization, Hospital, Patient, Physician, Risk, Veterans' affairs, SCI, Therapy, Pharmaceutical industry, Management

AscellaHealth LLC , a global healthcare and specialty pharmacy solutions company, today announces its commitment to provide NeuroSolv Therapeutics LLC with AscellaHealth’s comprehensive suite of services to support NeuroSolv’s clinical development and commercialization of Perineline™, a two-part, non-surgical therapy aimed at improving the treatment options available for patients with spinal cord injury (SCI).

Key Points: 
  • AscellaHealth LLC , a global healthcare and specialty pharmacy solutions company, today announces its commitment to provide NeuroSolv Therapeutics LLC with AscellaHealth’s comprehensive suite of services to support NeuroSolv’s clinical development and commercialization of Perineline™, a two-part, non-surgical therapy aimed at improving the treatment options available for patients with spinal cord injury (SCI).
  • “There is a huge level of support and eagerness across the SCI community for the advancement of recovery therapies,” says Ros Lynch.
  • Aidan Lynch adds, “As we seek and secure financial investors, NeuroSolv intends to implement clinical trials and other pre-commercialization activities as a market launchpad for Perineline™.
  • In the US, there are approximately 17,000 new cases of SCI each year , and roughly 282,000 persons are estimated to be living with SCI.

Q2 Reports More Than 100 Percent Growth in Financial Institution and Fintech Partnerships Through Q2 Innovation Studio

Retrieved on: 
Tuesday, July 11, 2023
Technology, Payments, Finance, Fintech, Banking, Professional Services, Software, Asset Management, Data Management, Small business, Partnership, Personal financial management, Literacy, SMB, Customer, Glia, SDK, HR, Capital, Growth, AI, Digital, NYSE, Bank, Online shopping, Q2

In addition, as of March 31, 2023, the number of consumers and small businesses utilizing fintech solutions through Q2 Innovation Studio has increased more than 100 percent year over year.

Key Points: 
  • In addition, as of March 31, 2023, the number of consumers and small businesses utilizing fintech solutions through Q2 Innovation Studio has increased more than 100 percent year over year.
  • Multiple financial institutions have reported generating $1 million or more in positive financial impact from Q2 Innovation Studio through a combination of non-interest fee income, cost savings and operational efficiencies.
  • Fourth Capital: “The Q2 Innovation Studio has been a game changer for Fourth Capital in many ways,” said CEO at Fourth Capital, Brian Heinrichs.
  • “Currently, we’re utilizing six fintech partners through Q2 Innovation Studio.

Glia Earns Great Place To Work Certification™ for Third Year in a Row

Retrieved on: 
Tuesday, June 27, 2023
DCS, Certification, Inclusion, DEI, Research, Equity, Great Places, The People's Operator, Management, Glia

NEW YORK, June 27, 2023 /PRNewswire/ -- Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, has been Certified™ by Great Place To Work® for the third year in a row. The award is based entirely on employee feedback about their experience working at Glia. This year, 94% of the company's U.S. employees said it's a great place to work—more than a third higher than the average U.S. company rating at 57%.

Key Points: 
  • This year, 94% of the company's U.S. employees said it's a great place to work—more than a third higher than the average U.S. company rating at 57%.
  • Great Place To Work® is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.
  • "Great Place To Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," says Sarah Lewis-Kulin, the Vice President of Global Recognition at Great Place To Work.
  • According to Great Place To Work research , job seekers are 4.5 times more likely to find a great boss at a Certified great workplace.