LONDON, March 14, 2024 /PRNewswire/ -- Almost 60% of shoppers said a good delivery experience has directly encouraged them to purchase again, according to a new report by IMRG.
Key Points:
- The Consumer Home Delivery Report , sponsored by nShift, examines every aspect of the delivery and returns experience for shoppers.
- It concludes that consumers today benchmark the quality of their post-purchase shopping experience on three distinct factors:
Convenience – A range of ecommerce delivery choices that are convenient for consumers is vital.
- For over half (54%) of the respondents, a key concern is missing attempted deliveries while they are out.
- Andy Mulcahy, Strategy & Insight Director at IMRG, said: "Each year the role of delivery and returns is becoming more important to customers.
Retrieved on:
Wednesday, November 29, 2023
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Retail LONDON, Nov. 29, 2023 /PRNewswire/ -- The Delivery Service index (DSi), sponsored by nShift, highlights the role of clear information relating to deliveries and returns and the impact this can have for retailers on increasing new customer conversions. It also found that offering the right mix of delivery options and price points is key to protecting retailer margins without discouraging customers.
Key Points:
- It examines the types of delivery and returns services that retailers are providing, how the information is presented, the areas that could be improved and the impact to both consumers and retailers of getting delivery and returns right.
- With returns, retailers often debate whether they should be free, and previous IMRG research has shown that 70% of customers expect this to be the case.
- From the DSi sample, 42% of merchants offer free returns with pre-paid labels, amplifying the divide in perspective.
- Websites were chosen to represent a broad selection of the market, including all contributors to the IMRG Online Sales Index.
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Monday, September 26, 2022
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Porsche StoryStream, the visual commerce platform for authentic online shopping experiences, and IMRG, the U.K. eCommerce association, today releases The 2022 eCommerce Content Trends Report .
Key Points:
- StoryStream, the visual commerce platform for authentic online shopping experiences, and IMRG, the U.K. eCommerce association, today releases The 2022 eCommerce Content Trends Report .
- - Online video plays a role in 75% of consumers online decision-making process, with a quarter of respondents proactively seeking out User-generated video content as part of their research.
- For over 20 years, IMRG (Interactive Media in Retail Group) has been the voice of online retail in the UK.
- Our indices provide in-depth intelligence on online sales, mobile sales, delivery trends and over 80 additional KPIs.
