NASDAQ:TTEC

TTEC Announces First Quarter 2024 Financial Results

Retrieved on: 
Wednesday, May 8, 2024
CX, City centre, Capital, AI, TTEC, Capital expenditure, Environment, Acquisition, CRM, Digital technology, GAAP, Growth, Tuchman

DENVER, May 8, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the first quarter ended March 31, 2024.

Key Points: 
  • DENVER, May 8, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the first quarter ended March 31, 2024.
  • Capital expenditures in the first quarter of 2024 were $13.5 million compared to $13.7 million for the first quarter of 2023.
  • TTEC reports financial results for the following two business segments: TTEC Digital and TTEC Engage.
  • First quarter 2024 GAAP revenue for TTEC Digital decreased 4.2 percent to $112.0 million from $116.9 million for the year ago period.

TTEC and Bright Software unveil AI-enhanced learning solution to elevate contact center associate performance

Retrieved on: 
Tuesday, April 23, 2024
CX, Language, Learning, L&D, AI, TTEC, Partnership, Fortune 500, Organization, Growth

DENVER and BETHESDA, Md., April 23, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) and AI technology and services innovator and Bright Software, Inc., a global leader in immersive learning and simulation technology, today announced a strategic alliance to dramatically improve contact center associate performance and engagement. The alliance will combine TTEC's global Learning & Development (L&D) managed services capabilities with Bright's award-winning AI-powered, immersive Learning Experience Platform (LXP) capabilities.

Key Points: 
  • The alliance will combine TTEC's global Learning & Development (L&D) managed services capabilities with Bright's award-winning AI-powered, immersive Learning Experience Platform (LXP) capabilities.
  • TTEC, a pioneer in the AI-enhanced learning space, and Bright, a leader in AI-powered learning, have developed a joint solution to accelerate associate speed to proficiency, improve performance, and increase engagement and retention.
  • The blended service and technology solution combines TTEC's proprietary learning methodology, RealSkill, with Bright's proven AI-enhanced delivery platform.
  • With the inception of this strategic collaboration, TTEC is currently developing learning solutions on Bright's platform with multiple clients in healthcare, retail, and software services.

TTEC Schedules First Quarter 2024 Earnings Release and Webcast of Investor Conference Call

Retrieved on: 
Thursday, April 18, 2024
TTEC, CX

DENVER, April 18, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Wednesday, May 8, 2024, when a press release will be issued.

Key Points: 
  • DENVER, April 18, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Wednesday, May 8, 2024, when a press release will be issued.
  • The Company will host a live webcast and conference call at 8:30 a.m.
  • You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com .
  • If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

TTEC takes home Gold Stevie® Award for thought leadership driven by innovations in AI-enhanced customer experience

Retrieved on: 
Monday, April 15, 2024
CX, TTEC, LLM, Environment, Human, Customer service, Gold, Customer, Let Me Know, COVID-19, Organization

DENVER, April 15, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, received the Gold award for Best Use of Thought Leadership during the 18th annual Stevie Awards for Sales & Customer Service. Winners were announced during an awards ceremony on April 12 in Las Vegas, Nevada.

Key Points: 
  • The Stevie Awards for Sales & Customer Service are one of the world's top honors for customer service, contact center, business development, and sales professionals.
  • Its thought leadership category recognizes the achievements of organizations that have taken active measures to develop themselves and their executives as thought leaders to audiences inside and outside the organization.
  • This is the sixth year that TTEC has received Stevie Awards for customer service expertise, sales and operations, and leadership.
  • The company also won a Gold Grand Stevie Award for most valuable technical innovation for its response to the COVID-19 pandemic.

TTEC Digital recognized as Genesys 2023 Ascend North America Partner of the Year

Retrieved on: 
Tuesday, April 9, 2024
CX, Genesys, TTEC, Partnership, Workforce, CRM, Partner, Video game

DENVER, April 9, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded the 2023 Ascend North America Partner of the Year Award from Genesys®, a global cloud leader in experience orchestration.

Key Points: 
  • DENVER, April 9, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded the 2023 Ascend North America Partner of the Year Award from Genesys®, a global cloud leader in experience orchestration.
  • "TTEC Digital is proud to be recognized as Ascend North America Partner of the Year by Genesys.
  • Together, TTEC Digital and Genesys are committed to transforming the customer experience at the point of conversation and this award is a testament to that commitment," said Tiffany Moses Gschwendtner, global Genesys practice lead at TTEC Digital.
  • TTEC Digital was also named North American Migration Partner of the Year by Genesys in 2022.

SHAREHOLDER ALERT: Pomerantz Law Firm Investigates Claims on Behalf of Investors of TTEC Holdings, Inc.- TTEC

Retrieved on: 
Saturday, March 23, 2024
Pomerantz, Prior, TTEC, News, LLP

NEW YORK, March 23, 2024 (GLOBE NEWSWIRE) -- Pomerantz LLP is investigating claims on behalf of investors of TTEC Holdings, Inc. (“TTEC” or the “Company”) (NASDAQ: TTEC).

Key Points: 
  • NEW YORK, March 23, 2024 (GLOBE NEWSWIRE) -- Pomerantz LLP is investigating claims on behalf of investors of TTEC Holdings, Inc. (“TTEC” or the “Company”) (NASDAQ: TTEC).
  • The investigation concerns whether TTEC and certain of its officers and/or directors have engaged in securities fraud or other unlawful business practices.
  • On February 29, 2024, TTEC issued a press release announcing its financial results for fourth quarter and full year 2023.
  • Founded by the late Abraham L. Pomerantz, known as the dean of the class action bar, Pomerantz pioneered the field of securities class actions.

SHAREHOLDER ALERT: Pomerantz Law Firm Investigates Claims on Behalf of Investors of TTEC Holdings, Inc.- TTEC

Retrieved on: 
Friday, March 15, 2024
Pomerantz, Prior, TTEC, News, LLP

NEW YORK, March 15, 2024 (GLOBE NEWSWIRE) --  Pomerantz LLP is investigating claims on behalf of investors of TTEC Holdings, Inc. (“TTEC” or the “Company”) (NASDAQ: TTEC).

Key Points: 
  • NEW YORK, March 15, 2024 (GLOBE NEWSWIRE) --  Pomerantz LLP is investigating claims on behalf of investors of TTEC Holdings, Inc. (“TTEC” or the “Company”) (NASDAQ: TTEC).
  • The investigation concerns whether TTEC and certain of its officers and/or directors have engaged in securities fraud or other unlawful business practices.
  • On February 29, 2024, TTEC issued a press release announcing its financial results for fourth quarter and full year 2023.
  • Founded by the late Abraham L. Pomerantz, known as the dean of the class action bar, Pomerantz pioneered the field of securities class actions.

TTEC named to Computrabajo's Best Workplaces in Mexico list for 6th straight year

Retrieved on: 
Tuesday, April 2, 2024
TTEC, LATAM, Workplace, Heart, CX

DENVER, April 2, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced it has been recognized by Computrabajo and placed on its Best Workplaces 2024 list.

Key Points: 
  • DENVER, April 2, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced it has been recognized by Computrabajo and placed on its Best Workplaces 2024 list.
  • This marks the sixth consecutive year TTEC has been named to the Computrabajo list.
  • "We strive to provide an inclusive, welcoming, and vibrant workplace culture for TTEC employees and we're proud to once again be named a Best Workplace in Mexico," said Boris Espinel, TTEC's senior vice president for LATAM.
  • TTEC was recognized as a Best Workplace among more than 41,000 companies that accumulated more than 100 evaluations each.

TTEC recognized with Great Place to Work® certifications in 14 countries

Retrieved on: 
Tuesday, March 12, 2024
Certification, CX, TTEC

DENVER, March 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced it has been certified as a Great Place to Work® in 14 countries.

Key Points: 
  • DENVER, March 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced it has been certified as a Great Place to Work® in 14 countries.
  • TTEC earned the certification in: Australia, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Greece, India, Ireland, Mexico, the Philippines, Poland, the United Kingdom, and the United States.
  • Great Place to Work employs a rigorous methodology and validated employee feedback to assess employers and recognize those that deliver exceptional employee experience.
  • "Great Place to Work certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience," said Sarah Lewis-Kulin, vice president of Global Recognition at Great Place to Work.

TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration

Retrieved on: 
Monday, March 11, 2024
Cloud, CIO, CRM, Software as a service, Partnership, Salesforce, CX, AI, Pentagon Federal Credit Union, Workforce, Dream, Intellectual property, Partner, TTEC, Genesys, Video game

DENVER, March 11, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded a contract with PenFed Credit Union , the nation's second-largest federal credit union, to modernize its member services contact center platform to Genesys Cloud for voice communications.

Key Points: 
  • DENVER, March 11, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded a contract with PenFed Credit Union , the nation's second-largest federal credit union, to modernize its member services contact center platform to Genesys Cloud for voice communications.
  • According to Dave Seybold, CEO of TTEC Digital, "We are committed to the credit union industry, and we are excited to strengthen our partnership with PenFed.
  • In addition to voice channel migration, TTEC Digital will provide integration between Genesys Cloud and Salesforce through TTEC Digital OneView , a proprietary SaaS integration that improves both speed and quality of service through a unified agent experience.
  • "We're pleased that PenFed is collaborating with TTEC Digital to kick off a new era of innovation by modernizing their member services contact center platform to the industry-leading Genesys Cloud platform," said TTEC Digital Global Leader, Customer Experience Solutions Bryce Gibson.