City centre

Industry First Voice Security Best Practices Now Available to Address New and Escalating Cybersecurity Threat Vector

Retrieved on: 
Wednesday, February 28, 2024
Human voice, Risk management, City centre, Human, Contact, Attack surface, Voice phishing, Organization, Information technology, Security

The Foundational Best Practices for Voice Cybersecurity includes guidance and direction for adding Voice Security into existing cybersecurity and risk management strategies, policies, and practices.

Key Points: 
  • The Foundational Best Practices for Voice Cybersecurity includes guidance and direction for adding Voice Security into existing cybersecurity and risk management strategies, policies, and practices.
  • Voice is one of the fastest-growing cybersecurity threat vectors, but organizations have been disastrously slow to react, leaving a gap in the Attack Surface.
  • The Foundational Best Practices for Voice Cybersecurity provides direction for enterprise-class organizations to better understand:
    The emergence of Voice as a powerful threat vector;
    The Foundational Best Practices for incorporating Voice into an Enterprise Risk Management Strategy;
    Guidance to "reasonably" protect and defend the organization's people, processes, data, infrastructure, customers and partners.
  • The Foundational Best Practices for Voice Cybersecurity provides comprehensive guidelines that organizations can follow to adequately defend and protect against these, and other, ever-evolving cyber threats targeting the voice channel.

Kinective Appoints Charles Fagan, III and Patrick Ghilani to Board of Directors

Retrieved on: 
Wednesday, February 28, 2024
Software, Acquisition, Freedom, PSCU, Growth, Co-op Solutions, Pleasure, SAAS, City centre, Workflow, MRI, MRI Software, Partnership, Management

GILBERT, Ariz., Feb. 28, 2024 /PRNewswire/ -- Kinective, a leading provider of connectivity, workflow and analytics software for the banking sector, today announced the addition of Charles "Chuck" Fagan, III and Patrick "Pat" Ghilani to its Board of Directors. The new board appointees join Kinective at a pivotal moment of growth and expansion for the company.

Key Points: 
  • The new board appointees join Kinective at a pivotal moment of growth and expansion for the company.
  • Chuck brings a wealth of experience to guide how we can bring even greater value to the banking community.
  • I am thrilled they will be adding their considerable insight and talents to our already seasoned board."
  • Fagan is president and CEO of PSCU/Co-op Solutions, an integrated financial technology solutions provider and a Kinective reseller partner since 2023.

Accelecom Launches Contact Center as a Service (CCaaS) to Revolutionize Customer Experience

Retrieved on: 
Tuesday, February 27, 2024
City centre, Communication, Retail

This state-of-the-art solution is designed to empower businesses with advanced tools and capabilities to enhance customer experience and streamline contact center operations.

Key Points: 
  • This state-of-the-art solution is designed to empower businesses with advanced tools and capabilities to enhance customer experience and streamline contact center operations.
  • These features enable businesses to efficiently manage and support an advanced customer experience, ultimately leading to increased customer satisfaction and loyalty.
  • With CCaaS, businesses can elevate their contact center operations and unlock the power of efficiency, engagement, and customer satisfaction."
  • With intelligent skills-based routing and customized reporting, businesses can gain valuable insights into customer interactions and make data-driven decisions to improve their overall customer experience."

SAPEON collaborates with DOCOMO Innovations for AI services enhancement

Retrieved on: 
Monday, February 26, 2024
NTT, INC, POC, AI, Silicon, Proof of concept, NTT DOCOMO, City centre, X220, Voice recognition, Semiconductor, Insurance, Partnership

SEOUL, South Korea, Feb. 26, 2024 /PRNewswire/ -- SAPEON (CEO Soojung Ryu, www.sapeon.com), a global AI semiconductor company, proudly announced their partnership with DOCOMO Innovations, INC. based in Silicon Valley, a subsidiary of Japan's largest mobile operator, NTT DOCOMO, INC..

Key Points: 
  • SEOUL, South Korea, Feb. 26, 2024 /PRNewswire/ -- SAPEON (CEO Soojung Ryu, www.sapeon.com ), a global AI semiconductor company, proudly announced their partnership with DOCOMO Innovations, INC. based in Silicon Valley, a subsidiary of Japan's largest mobile operator, NTT DOCOMO, INC..
  • This collaboration marks a significant step in expanding AI services, focusing on cost reduction, enhancing internal operations, and accelerating the development of innovative AI solutions.
  • SAPEON and DOCOMO Innovations have entered into an agreement to explore various applications, including Large Language Models (LLMs), image and video processing, and computer vision AI applications.
  • As a part of this initiative, DOCOMO Innovations has commenced testing of SAPEON's newly launched AI semiconductor, the X330 which enables them to test customized models and Large Language Models (LLMs).

MWC 2024 | New Calling, Pioneering a New Future of Calling

Retrieved on: 
Friday, February 23, 2024
Human voice, LTE, Architecture, Intelligence, Transport, MWC, China Mobile, IMS, The 1, Voice over LTE, Human, UHD, City centre, Huawei, Privacy, Insurance, Mobile phone

On this basis, New Calling promotes the transition of voice and video calling to ultra-high-definition (UHD), intelligent, and interactive communications.

Key Points: 
  • On this basis, New Calling promotes the transition of voice and video calling to ultra-high-definition (UHD), intelligent, and interactive communications.
  • At MWC 2024, Huawei will launch the latest innovations in New Calling, spurring more New Calling applications, accelerating the development of the global New Calling industry, and helping operators upgrade calling experiences.
  • What's more, the New Calling network will flexibly open up network capabilities for various interaction scenarios in the future, empowering diverse industries and stimulating service innovation.
  • As a major breakthrough in the calling industry, New Calling enables operators to transition their business model from voice-only operations to content operations.

Intermedia Named Leader in Aragon Research's 2024 Globe Report for Intelligent Contact Centers for SMB

Retrieved on: 
Thursday, February 22, 2024
Cloud, SMB, Research, Artificial intelligence, AI, EHR, Communication, City centre, Intermedia, Luigi, SPARK

SUNNYVALE, Calif., Feb. 22, 2024 /PRNewswire/ -- Intermedia Cloud Communications, a leading global provider of intelligent cloud communications and collaboration solutions to businesses and the partners that serve them, today proudly announced it has been positioned as a Leader in the The Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2024. Aragon Research, a globally recognized technology-focused research and advisory firm, evaluated Intermedia's comprehensive portfolio of products and its strategic initiatives, positioning the company prominently within the competitive landscape of contact center solutions.

Key Points: 
  • Intermedia has been at the forefront of empowering businesses with innovative communication tools designed to enhance customer experiences and streamline operations.
  • "We are honored to be named a Leader in Aragon's Intelligent Contact Center for SMB report.
  • "Intermedia's acknowledgement in Aragon Research's 2024 Globe Report underscores the company's dedication to innovation and to providing SMBs with advanced cloud communication tools aimed at enhancing customer engagement," said Jim Lundy, Founder and CEO of Aragon Research.
  • Click here for more information about Intermedia's Contact Center solution and its position in Aragon Research's 2024 Globe Report for Intelligent Contact Centers for SMBs.

Classic Vacations™ Adds Angela Showley to Executive Team to Elevate Marketing, Branding and Communications

Retrieved on: 
Wednesday, February 21, 2024
Marriott Vacations Worldwide, Melissa, Classic, Consortium, Branding, Transport, Growth, Digital, PR, Advertising, Content, City centre, History, Knowledge, Trust, Communication, Travel, Tourism

SAN JOSE, Calif., Feb. 21, 2024 /PRNewswire/ -- Classic Vacations™, the #1 rated global luxury travel company, has hired Angela Showley to run its Marketing and Communications functions.

Key Points: 
  • Classic Vacations Hires Angela Showley to Elevate Marketing, Branding and Communications
    Angela Showley joins Classic Vacations as the new Vice President of Marketing, bringing with her over 23 years of travel and hospitality experience in brand, loyalty marketing and customer communications.
  • In her role, she will oversee content, customer communications, digital marketing, social and influencer media, advertising, partner marketing and public relations.
  • "We have made several key additions to my leadership team over the last few months," said Melissa Krueger, CEO of Classic Vacations.
  • "I am thrilled to add Angela to my executive team to lead our marketing team and be an important partner in building the future of the Classic brand.

Enhancing Experiences: How AI Integration is Transforming the Contact Center for Small and Medium-Sized Businesses

Retrieved on: 
Tuesday, February 20, 2024
PALO, SMB, Research, Architecture, AI, Digital labor, ChatGPT, City centre, ICC, OpenAI, Human, Pressure, Sales

PALO ALTO, Calif., Feb. 20, 2024 /PRNewswire-PRWeb/ -- Aragon Research releases its first Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2024. This new report provides a comprehensive overview of how Human and Digital Labor will evolve with the integration of AI into the Contact Center (ICC) architecture. Additionally, Aragon identifies the 10 key providers that are actively contributing to intelligent contact centers tailored for small and medium-sized businesses (SMB).

Key Points: 
  • PALO ALTO, Calif., Feb. 20, 2024 /PRNewswire-PRWeb/ -- Aragon Research releases its first Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2024 .
  • This new report provides a comprehensive overview of how Human and Digital Labor will evolve with the integration of AI into the Contact Center (ICC) architecture.
  • Additionally, Aragon identifies the 10 key providers that are actively contributing to intelligent contact centers tailored for small and medium-sized businesses (SMB).
  • Aragon clients can access The Aragon Research Globe™ for the Intelligent Contact Center for SMB, 2024 and other reports by visiting https://aragonresearch.com/ .

Astiva Health, Inc. Celebrates Grand Opening of New Activity Center in Los Angeles-Koreatown with Support from Rep. Michelle Steel

Retrieved on: 
Friday, February 16, 2024
MAPD, Ageing, Golden Joystick Awards, Health education, IBN, Medicare, City centre, Health

It reflects Astiva Health's dedication to delivering culturally tailored healthcare and support services that cater to the unique needs of the communities it serves.

Key Points: 
  • It reflects Astiva Health's dedication to delivering culturally tailored healthcare and support services that cater to the unique needs of the communities it serves.
  • "We are thrilled to open the doors of the Los Angeles-Koreatown Activity Center," said Dr. Tri T. Nguyen , CEO of Astiva Health.
  • The Los Angeles-Koreatown Activity Center is just one example of how Astiva Health is actively addressing the healthcare disparities faced by ethnic communities.
  • For more information about the services offered at the new Activity Center and Astiva Health's comprehensive healthcare plans, please visit www.AstivaHealth.com.

With Digital Identity and Fraud Set to Take Center Stage at Mobile World Congress 2024, The Mobile Phone Number is Having its Moment

Retrieved on: 
Thursday, February 15, 2024
Networks, Internet, Security, Data Management, Technology, IIP, Information services, MWC, Life, Fintech, History, IDS, City centre, Ford, Metadata, Privacy, Iconectiv, Mobile World Congress

The pervasiveness of digitization across consumers’ personal and professional lives—from mobile banking to healthcare to e-commerce—is highly dependent on their digital identity.

Key Points: 
  • The pervasiveness of digitization across consumers’ personal and professional lives—from mobile banking to healthcare to e-commerce—is highly dependent on their digital identity.
  • At the epicenter of digital identity lies the phone number.
  • While an individual’s digital identity is comprised of several data points or signals, the phone number has globally cemented itself as the key personal identifier, especially with number portability enabling people to keep their phone number for life.
  • One report shows that this year mobile phone numbers will become the primary source of identity for more than 3 billion people.