Application Integration Architecture

Haptik launches AI Agent Assist to improve agent performance and drive better customer experiences

Retrieved on:

Wednesday, September 29, 2021

Using AI Agent Assist, agents can reply to customers faster, with more accuracy and confidence than ever before.

Key Points:

Using AI Agent Assist, agents can reply to customers faster, with more accuracy and confidence than ever before.
Over 80% of live chat agents need to access multiple systems to find the right information, affecting resolution time and resulting in negative customer experiences.
Agent Assist helps customer support agents become smarter and more productive by pulling up answer recommendations from the company's knowledge base, CRM tool, or past agent responses that drove the most positive customer reactions.
AI Agent Assist brings the best of both worlds by offering recommendations to agents which aren't user-facing, unless the agent approves, making AI Agent Assist the most low-risk path to leverage AI and make contact centers more efficient and productive.

With Market Size Valued at $27.8 Billion by 2026, it`s a Healthy Outlook for the Global Application Modernization Services Market

Retrieved on:

Wednesday, September 1, 2021

SAN FRANCISCO, Sept. 1, 2021 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Application Modernization Services - Global Market Trajectory & Analytics" .

Key Points:

SAN FRANCISCO, Sept. 1, 2021 /PRNewswire/ -- A new market study published by Global Industry Analysts Inc., (GIA) the premier market research company, today released its report titled "Application Modernization Services - Global Market Trajectory & Analytics" .
Geographies:World; United States; Canada; Japan; China; Europe (France; Germany; Italy; United Kingdom; and Rest of Europe); Asia-Pacific; Rest of World.
The U.S. Market is Estimated at $3.5 Billion in 2021, While China is Forecast to Reach $4.8 Billion by 2026
The Application Modernization Services market in the U.S. is estimated at US$3.5 Billion in the year 2021.
Global Industry Analysts, Inc., ( www.strategyr.com ) is a renowned market research publisher the world`s only influencer driven market research company.

OutboundEngine Announces Integrations with Over 240 Business Applications

Retrieved on:

Wednesday, September 16, 2020

Computing, Cloud applications, Software, Application software, Data synchronization, Salesforce, iCloud, Microsoft Outlook, Google Contacts, Application Integration Architecture

AUSTIN, Texas, Sept. 16, 2020 /PRNewswire/ -- OutboundEngine , a nationally recognized marketing software as a service (SaaS) company, today announced the launch of integrations with over 240 business applications, enabling small business owners to optimize their marketing activities by keeping a pulse on the most up-to-date contacts across any system with intelligent customer data synchronization.

Key Points:

AUSTIN, Texas, Sept. 16, 2020 /PRNewswire/ -- OutboundEngine , a nationally recognized marketing software as a service (SaaS) company, today announced the launch of integrations with over 240 business applications, enabling small business owners to optimize their marketing activities by keeping a pulse on the most up-to-date contacts across any system with intelligent customer data synchronization.
The new OutboundEngine integrations will provide both a current and historical two-way sync of customer data, including sync with applications like Microsoft Outlook, Google Contacts, Apple iCloud, Salesforce CRM, and Zoho Apps.
With integrations through cloud-based data platform PieSync, users can sync up-to-date contact data from multiple sources to optimize marketing and advertising campaigns with more than 240 applications.
"The main purpose for these integrations is to ensure customer data will not become out-of-date and inconsistent across tools," said Marc Pickren, CEO at OutboundEngine.

Oracle Expands Slack Partnership with Customer Experience Integrations

Retrieved on:

Tuesday, March 19, 2019

Business, Database management systems, Software, Services marketing, Oracle Corporation, Slack, Oracle Database, Customer service, Customer experience, Application Integration Architecture

LAS VEGAS, March 19, 2019 /PRNewswire/ --MODERN CUSTOMER EXPERIENCE --Oracle today announced new integrations with Slack to help sales and customer service professionals improve collaboration and increase productivity.The new integrations between Slack and Oracle Customer Experience (CX) Cloud leverage Slack's platform features to build and support integrations in sales and service applications.

Key Points:

LAS VEGAS, March 19, 2019 /PRNewswire/ --MODERN CUSTOMER EXPERIENCE --Oracle today announced new integrations with Slack to help sales and customer service professionals improve collaboration and increase productivity.The new integrations between Slack and Oracle Customer Experience (CX) Cloud leverage Slack's platform features to build and support integrations in sales and service applications.
The latest integrations between Oracle and Slack will help sales and customer service collaborate more effectively and build on our commitment to providing CX professionals with the tools they need to meet the needs of the Experience Economy."
This new integration builds on an earlier partnership between the companies to have Oracle Digital Assistant support the most popular collaboration channels, including Slack.
Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy.