Telephony

Continuum Global Solutions Pivots to Work-At-Home Model; Expects to Hire 5,000 New Agents for Ramp-up

Retrieved on: 
Wednesday, April 22, 2020
Telecommunications, Call centre, Computer telephony integration, Customer service, Outsourcing, Telemarketing, Telephony, Continuum, Television series, Television programs

The Company also announced a new recruiting effort to hire more than 5,000 ready@home customer care agents by the end of 2020.

Key Points: 
  • The Company also announced a new recruiting effort to hire more than 5,000 ready@home customer care agents by the end of 2020.
  • "The COVID-19 pandemic presented unprecedented challenges for our people, our clients and our business," said Jerry Kinnick, president of Continuum.
  • "The Continuum team met the challenge head-on and successfully mobilized more than 9,000 agents globally to work-at-home as part of our ready@home program in just weeks.
  • Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of call centers.

CallVU offers contact center collaboration at no charge to help NICE inContact customers respond to COVID-19

Retrieved on: 
Wednesday, April 22, 2020
Telephony

Contact centers are under increased strain as more customers call in for services that would have typically brought them into a physical location.

Key Points: 
  • Contact centers are under increased strain as more customers call in for services that would have typically brought them into a physical location.
  • In an effort to help, CallVU is offering its contact center collaboration app with no monthly fee, commitment or contract for 30 days for current CXone customers.
  • CallVU is working with NICE inContact to make collaboration capabilities immediately available to their clients.
  • NICE inContact has also launched a major initiative to help keep contact center agents safe by moving them home.

CECO Environmental Schedules First Quarter 2020 Conference Call

Retrieved on: 
Wednesday, April 22, 2020
Telecommunications, Telephony, Telephone numbers, Conference call, Toll-free telephone number, CECO Environmental, Area code 246

DALLAS, April 22, 2020 /PRNewswire/ -- CECOEnvironmental Corp.(Nasdaq: CECE)will host a conference call on Wednesday, May 6, 2020 at 8:30 a.m. Eastern Time (7:30 a.m. CT) to discuss the Company's first quarter 2020 financial results.

Key Points: 
  • DALLAS, April 22, 2020 /PRNewswire/ -- CECOEnvironmental Corp.(Nasdaq: CECE)will host a conference call on Wednesday, May 6, 2020 at 8:30 a.m. Eastern Time (7:30 a.m. CT) to discuss the Company's first quarter 2020 financial results.
  • The Company's financial results will be issued in a press release before the market opens on May 6, 2020 and posted on the Company's website at http://www.cecoenviro.com .
  • The conference call may be accessed by dialing (888) 346-4547(Toll Free) within the U.S., Canada (855) 669-9657(Toll Free) or International +1-412-317-5251.
  • CECO Environmental is a global leader in air quality and fluid handling serving the energy, industrial and other niche markets.

iQSTEL Brings 5 Blockchain Nodes Online, Begins Extensive ‘Live’ 24/7 Simulation of Mobile Number Portability Application Ahead of Beta Launch

Retrieved on: 
Wednesday, April 22, 2020
Technology, Telecommunications, Articles, Telephone numbers, Mobile technology, Local number portability, Telephony, Mobile telecommunications, Blockchain, Mobile telephony, Telephone number portability, Mobile phone

itsBchain has completed the installation of the MNPA software on 5 blockchain nodes.

Key Points: 
  • itsBchain has completed the installation of the MNPA software on 5 blockchain nodes.
  • As noted previously, changing carriers and maintaining the same number is still processed via an archaic days to weeks 2-party verification system.
  • itsBchains MNPA system will allow for near instant number portability by the client, no longer requiring the telcos to initiate the transfer.
  • Due to Latin Americas accelerated mobile market growth rate, itsBchain is using the Colombian Mobile Telecommunications market as the initial AI systems market simulation.

$4+ Bn Cellular Telephones Industry: COVID-19 Impact Assessment 2020-2030

Retrieved on: 
Tuesday, April 21, 2020
Telecommunications, Technology, Information and communications technology, Mobile phone, New media, Radio technology, Telephony, Videotelephony

DUBLIN, April 21, 2020 /PRNewswire/ -- The "Global Cellular Telephones Markets 2020-2030: COVID-19 Impact and Recovery" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, April 21, 2020 /PRNewswire/ -- The "Global Cellular Telephones Markets 2020-2030: COVID-19 Impact and Recovery" report has been added to ResearchAndMarkets.com's offering.
  • It places the market within the context of the wider cellular telephones market, and compares it with other markets.
  • The global cellular telephone market was worth $4.07 billion in 2019.
  • Uncertainty about government stabilities and policies affect imports of the raw materials required for manufacturing cellular telephone, creating a negative impact on the market.

Promoting Non-core Services alongside FMC: Strategy Analysis of 6 European Operators - A1 Telekom, Movistar, Orange, Plus, Telekom Slovenije and VodafoneZiggo

Retrieved on: 
Tuesday, April 21, 2020
Information and communications technology, Articles, Technology, Wi-Fi, Telephony, Computer networking, Fixed–mobile convergence, FMC, Technological convergence

DUBLIN, April 21, 2020 /PRNewswire/ -- The "Promoting New Services alongside FMC in Europe: Case Studies and Analysis" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • DUBLIN, April 21, 2020 /PRNewswire/ -- The "Promoting New Services alongside FMC in Europe: Case Studies and Analysis" report has been added to ResearchAndMarkets.com's offering.
  • What are the key non-core services offered by converged operators across Europe?
  • European operators that are promoting fixed-mobile convergence (FMC) are looking to expand the scope of their offers by introducing non-traditional services to their portfolios.
  • Operators can improve revenue prospects and manage churn by introducing complementary services such as smart home solutions through their FMC offers.

transcosmos releases "Automated Call Answering Service" with the power of speech recognition & intent inference algorithms

Retrieved on: 
Tuesday, April 21, 2020
Articles, Academic disciplines, Computational linguistics, Technology, Telephony, Automatic identification and data capture, Natural language processing, Speech recognition, Artificial intelligence, Call centre

With the aim of cutting personnel costs for call receptionist jobs and streamlining operations, transcosmos has developed "automated call answering service" powered by speech recognition and intent inference algorithms.

Key Points: 
  • With the aim of cutting personnel costs for call receptionist jobs and streamlining operations, transcosmos has developed "automated call answering service" powered by speech recognition and intent inference algorithms.
  • For the service platform, transcosmos has adopted "BEDORE Voice Conversation (*1)," a voice conversation engine powered by speech recognition and intent inference algorithms.
  • What's more, there's no need for large-scale development for clients to start using the service.
  • Leveraging natural language processing technology, BEDORE also offers solutions that detect and identify key elements from texts and knowledge support solutions that work in tandem with speech recognition.

Promoting New Services alongside FMC in Europe: 2020 Case Studies and Analysis - ResearchAndMarkets.com

Retrieved on: 
Monday, April 20, 2020
Technology, Telecommunications, Information and communications technology, Articles, Technology, Wi-Fi, Telephony, Computer networking, Fixed–mobile convergence, Technological convergence, FMC

How are these offers structured and incorporated into telecoms convergence offers?

Key Points: 
  • How are these offers structured and incorporated into telecoms convergence offers?
  • European operators that are promoting fixed-mobile convergence (FMC) are looking to expand the scope of their offers by introducing non-traditional services to their portfolios.
  • Operators can improve revenue prospects and manage churn by introducing complementary services such as smart home solutions through their FMC offers.
  • It will also be of interest to third-party organisations that are interested in partnering with an operator to provide a non-core telecoms service.

Global Cellular Telephones Markets 2020-2030: COVID-19 Impact & Recovery - ResearchAndMarkets.com

Retrieved on: 
Friday, April 17, 2020
Infectious diseases, Health, Consumer electronics, Technology, Telecommunications, Telecommunications, Technology, Information and communications technology, Mobile phone, New media, Radio technology, Telephony, Videotelephony

The "Global Cellular Telephones Markets 2020-2030: COVID-19 Impact and Recovery" report has been added to ResearchAndMarkets.com's offering.

Key Points: 
  • The "Global Cellular Telephones Markets 2020-2030: COVID-19 Impact and Recovery" report has been added to ResearchAndMarkets.com's offering.
  • It places the market within the context of the wider cellular telephones market, and compares it with other markets.
  • The global cellular telephone market was worth $4.07 billion in 2019.
  • Uncertainty about government stabilities and policies affect imports of the raw materials required for manufacturing cellular telephones, creating a negative impact on the market.

Altaworx Named one of America's Top 500 Fastest Growing Companies

Retrieved on: 
Thursday, April 16, 2020
Telecommunications, Voice over IP, Network protocols, Information and communications technology, Internet telephony service provider, SIP trunking, Telephony, VaxTele SIP Server SDK

FAIRHOPE, Ala., April 16, 2020 /PRNewswire-PRWeb/ --The Financial Times has announced their list of America's Top 500 Fastest Growing Companies.

Key Points: 
  • FAIRHOPE, Ala., April 16, 2020 /PRNewswire-PRWeb/ --The Financial Times has announced their list of America's Top 500 Fastest Growing Companies.
  • Altaworx is proud to announce that we made that list!
  • In 2011, Altaworx continued to focus on customer impact through emerging technologies, becoming an internet telephony service provider (ITSP).
  • The company began selling Altaworx branded SIP trunking and Hosted PBX to business customers in the 22 state AT&T footprint.