Videotelephony

Evolve IP Enhances Its Microsoft Teams and Cisco Voice Direct Routing Platform

Tuesday, September 22, 2020 - 7:06pm

WAYNE, Pa., Sept. 22, 2020 /PRNewswire/ -- Evolve IP , the leading provider of Work Anywhere solutions, and a Microsoft Gold partner, today announced that it has integrated SMS business messaging and voice recording with AI speech analytics into its Microsoft Teams direct routing platform.

Key Points: 
  • WAYNE, Pa., Sept. 22, 2020 /PRNewswire/ -- Evolve IP , the leading provider of Work Anywhere solutions, and a Microsoft Gold partner, today announced that it has integrated SMS business messaging and voice recording with AI speech analytics into its Microsoft Teams direct routing platform.
  • "Evolve IP's enhanced direct routing platform for Microsoft Teams with Cisco VoIP allows employees to work wherever and whenever they want, providing seamless functionality on every device, a proven history of 99.999 percent reliability, and superior voice quality."
  • Evolve IP's unique platform uses Teams direct routing and Cisco VoIP communications, enabling seamless Teams collaboration with advanced voices services, including forwarding calls off network, crystal-clear voice quality, and a proven history of 99.999 percent reliability.
  • Below are key benefits of Evolve IP's Teams and Cisco voice communications service:
    Platform-Level Solution - Evolve Teams with Enterprise Voice is a platform-level solution ensuring users can fully benefit from the features of both Teams and Cisco voice.

Movius WhatsApp Integration Creates First True Compliant Mobile Unified Communications Solution

Tuesday, September 22, 2020 - 4:00pm

Movius , the leading global provider of mobile unified communication software, is now enabling enterprises to securely and compliantly communicate with clients on their preferred mobile messaging channel.

Key Points: 
  • Movius , the leading global provider of mobile unified communication software, is now enabling enterprises to securely and compliantly communicate with clients on their preferred mobile messaging channel.
  • Today, the company announced the integration of WhatsApp support from within Movius MultiLine, their secure mobile communication service that can be deployed over any smartphone device on any global carrier.
  • An open Beta for this integration is available now and general availability is expected in the fourth quarter, 2020.
  • Movius is the leading global provider of mobile unified communications for the new world of work, offering productivity anywhere and compliance everywhere.

Mitel Appoints Scott Peterson as Chief Revenue Officer

Tuesday, September 22, 2020 - 3:30pm

Mitel, a global leader in business communications, announced today the promotion of Scott Peterson as the companys new Chief Revenue Officer.

Key Points: 
  • Mitel, a global leader in business communications, announced today the promotion of Scott Peterson as the companys new Chief Revenue Officer.
  • Peterson joined Mitel in 2019, leading sales for the organizations unified communications-as-a-service (UCaaS) solutions and was rapidly promoted to Senior Vice President, Americas, earlier this year.
  • In this expanded role, Peterson assumed responsibility for go-to-market strategy and execution across the full Mitel portfolio in North and South America.
  • In todays unpredictable environment, communications and collaboration technologies are fundamental to helping organizations stay connected, said Scott Peterson, Chief Revenue Officer, Mitel.

Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Tuesday, September 22, 2020 - 2:00pm

Personalized AI Coaching can help representatives more effectively manage customer conversations with confidence, competence and empathy.

Key Points: 
  • Personalized AI Coaching can help representatives more effectively manage customer conversations with confidence, competence and empathy.
  • Cogitos integration with Amazon Connect greatly reduces the time and effort required to deploy telephony infrastructure with built-in behavioral guidance and measurement -- organizations connect users and configure Cogito for immediate value.
  • The integration with Amazon Connect enables faster and simpler system configuration for organizations, helping more contact centers deploy empathy at scale.
  • The combination of Amazon Connects cloud infrastructure and Cogitos AI coaching system ensures all service representatives have the real-time emotional support they need on every call to more effectively engage customers.

Accent Releases Cloud-Based Video Conferencing and Online Meetings Service for Business

Tuesday, September 22, 2020 - 2:00pm

Accent's latest service delivers cloud-based HD video conferencing, online meetings, and team collaboration services from any device via Accent's VoiceONE cloud services network.

Key Points: 
  • Accent's latest service delivers cloud-based HD video conferencing, online meetings, and team collaboration services from any device via Accent's VoiceONE cloud services network.
  • VoiceONE Meetings provides a complete video meetings and conferencing experience including HD video, in-meeting chat, document collaboration, personalized meeting rooms, screen sharing, and more.
  • In addition to delivering video meetings and conferencing, VoiceONE Meetings can be bundled with Accent's VoiceONE Cloud Phone System to deliver a complete unified communication, video conferencing, and team messaging solution for those businesses seeking a full cloud communication service.
  • To sign-up for access today or learn more about the VoiceONE Meetings video conferencing and online meetings service please visit Accent's website, AccentVoice.com, or contact an Accent representative at (800) 589-7379.

AppSwarm Launches Video Conferencing Platform SwarmConnect™

Tuesday, September 22, 2020 - 1:30pm

SwarmConnect provides the flexibility and convenience of hosting first-class Webinars for everyone to see.

Key Points: 
  • SwarmConnect provides the flexibility and convenience of hosting first-class Webinars for everyone to see.
  • By offering powerful communication tools with ubiquity across all platforms, SwarmConnect makes Internet-based collaboration easy and affordable.
  • As the economy transforms due to recent events more and more companies and employees have been integrating video conferencing technology as a work from home solution.
  • SwarmConnect will aim to provide our video conferencing platform to companies who wish to integrate work from home and collaboration solutions into their business operations, while also striving for the safety of their employees and customers alike.

Inteliquent Selected by State of Minnesota to Provide 911 Ingress Call Aggregation

Tuesday, September 22, 2020 - 12:00pm

CHICAGO, Sept. 22, 2020 /PRNewswire/ --Inteliquent, a leading provider of voice, messaging and emergency services, has been selected by the state of Minnesota as their next generation 9-1-1 (NG9-1-1) services provider to ingress all 911 calls on behalf of the state.

Key Points: 
  • CHICAGO, Sept. 22, 2020 /PRNewswire/ --Inteliquent, a leading provider of voice, messaging and emergency services, has been selected by the state of Minnesota as their next generation 9-1-1 (NG9-1-1) services provider to ingress all 911 calls on behalf of the state.
  • The state of Minnesota selected Inteliquent for their networking expertise, NG9-1-1 knowledge, and an ability to deliver the required highly available and resilient service efficiently and predictably.
  • "This collaboration between Inteliquent and the state of Minnesota provides an opportunity to progress our country towards the adoption of NG9-1-1 nationwide."
  • Inteliquent enables voice, messaging and 911 services for communication service providers, unified communications as a service (UCaaS) providers, and partners.

Samsung Chooses Insider to Individualize Multichannel Experiences with AI

Tuesday, September 22, 2020 - 10:00am

LONDON, Sept. 22, 2020 /PRNewswire/ -- Samsung, the global giant in consumer electronics partnered with Insider to predict the future behavior of their customers with AI and individualize experiences across channels with precision.

Key Points: 
  • LONDON, Sept. 22, 2020 /PRNewswire/ -- Samsung, the global giant in consumer electronics partnered with Insider to predict the future behavior of their customers with AI and individualize experiences across channels with precision.
  • Together, Samsung and Insider will redesign multichannel experiences incorporating emerging channels and AI-based technologies to the mix.
  • Our growth partnership with Samsung will give us the opportunity to redesign online experiences by continuously incorporating the latest AI technologies and emerging channels to raise the bar in multichannel customer experiences.
  • Samsung works with Insider to deliver multichannel customer journeys that drive sales and loyalty for the brand.

Aerial Work Platform Market Size Worth $16.76 Billion By 2027 | CAGR: 6.0%: Grand View Research, Inc.

Tuesday, September 22, 2020 - 9:05am

SAN FRANCISCO, Sept. 22, 2020 /PRNewswire/ -- The global aerial work platform market size is anticipated to reach USD 16.76 billion by2027, according to a new report by Grand View Research, Inc., expanding at a CAGR of 6.0% from 2020 to 2027.

Key Points: 
  • SAN FRANCISCO, Sept. 22, 2020 /PRNewswire/ -- The global aerial work platform market size is anticipated to reach USD 16.76 billion by2027, according to a new report by Grand View Research, Inc., expanding at a CAGR of 6.0% from 2020 to 2027.
  • Increasing government investment in the private sector, along with rapid infrastructure development in Asia Pacific, is anticipated to surge market growth over the forecast period.
  • Aerial work platforms are highly used in the maintenance and construction of mining infrastructure, including processing facilities, overhead conveyors, and other facilities in and around the mine site.
  • Grand View Research has segmented the global aerial work platform market on the basis of engine type, product type, end-user, and region:
    Aerial Work Platform Engine Type Outlook (Revenue, USD Million, 2016 - 2027)
    Aerial Work Platform Product Type Outlook (Revenue, USD Million, 2016 - 2027)

Aerial Work Platform Market Size Worth $16.76 Billion By 2027 | CAGR: 6.0%: Grand View Research, Inc.

Tuesday, September 22, 2020 - 9:05am

SAN FRANCISCO, Sept. 22, 2020 /PRNewswire/ -- The global aerial work platform market size is anticipated to reach USD 16.76 billion by2027, according to a new report by Grand View Research, Inc., expanding at a CAGR of 6.0% from 2020 to 2027.

Key Points: 
  • SAN FRANCISCO, Sept. 22, 2020 /PRNewswire/ -- The global aerial work platform market size is anticipated to reach USD 16.76 billion by2027, according to a new report by Grand View Research, Inc., expanding at a CAGR of 6.0% from 2020 to 2027.
  • Increasing government investment in the private sector, along with rapid infrastructure development in Asia Pacific, is anticipated to surge market growth over the forecast period.
  • Aerial work platforms are highly used in the maintenance and construction of mining infrastructure, including processing facilities, overhead conveyors, and other facilities in and around the mine site.
  • Grand View Research has segmented the global aerial work platform market on the basis of engine type, product type, end-user, and region:
    Aerial Work Platform Engine Type Outlook (Revenue, USD Million, 2016 - 2027)
    Aerial Work Platform Product Type Outlook (Revenue, USD Million, 2016 - 2027)