Telephony

Ferroglobe PLC Schedules First Quarter 2020 Earnings Investor Call for June 9, 2020

Retrieved on: 
Monday, June 1, 2020
Telecommunications, Telephony, Conference call, Rotary dial, Earnings call, Dial, Toll-free telephone number

LONDON, June 01, 2020 (GLOBE NEWSWIRE) -- Ferroglobe PLC(NASDAQ:GSM) announced today that it will issue first quarter 2020 financial results after the close of the market onMonday, June 8, 2020and will host the quarterly earnings call onTuesday, June 9, 2020.

Key Points: 
  • LONDON, June 01, 2020 (GLOBE NEWSWIRE) -- Ferroglobe PLC(NASDAQ:GSM) announced today that it will issue first quarter 2020 financial results after the close of the market onMonday, June 8, 2020and will host the quarterly earnings call onTuesday, June 9, 2020.
  • Ferroglobeinvites all interested persons to participate on its conference call at9:00 AM, Eastern Daylight Time.
  • The dial-in number for the call for participants inthe United Statesis +1-877-293-5491 (conference ID 7299897).
  • International callers should dial +1-914-495-8526 (conference ID 7299897).

Zappix Launches Visual IVR Customer Self-Service Solution For Another Retail Customer

Retrieved on: 
Friday, May 29, 2020
User interface techniques, Interactive voice response, Services marketing, Customer service, Telephony, Plum Voice, Human behavior, Visual Interactive Voice Response

BURLINGTON, Mass., May 29, 2020 /PRNewswire-PRWeb/ --Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for another national retailer.

Key Points: 
  • BURLINGTON, Mass., May 29, 2020 /PRNewswire-PRWeb/ --Zappix, the leading Visual IVR and Customer Self-Service vendor, has launched its flagship Visual IVR solution for another national retailer.
  • Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers.
  • As the company launches Visual IVR with this new customer, Zappix also plans to launch multiple customers in the next couple of weeks as well.
  • Zappix Visual IVR and on-demand customer service solutions automate tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on complex interactions where their skills and empathy bring great value.

Vonage Contact Center helps Onecom Avoid Disruption in Customer Experience During COVID-19

Retrieved on: 
Wednesday, May 27, 2020
Holmdel Township, New Jersey, Vonage, Telephony, Dialer, Telecommunications

Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.

Key Points: 
  • Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.
  • Chris James, Head of Business Change at Onecom, comments, "Without the Vonage Contact Center, Onecom would not have been able to move employees to 100 percent remote work.
  • Onecom is also taking advantage of the Vonage Dialer, which helps ensure sales and service teams work optimally.
  • As a result, Onecom has exceeded its forecasted uplift in contact rate, increased revenues and gained efficiencies in its customer service organization.

Teleinfo Media in Thailand Transitions its Outsourced Call Center Service to the Cloud With Tikal Call Center

Retrieved on: 
Wednesday, May 27, 2020
Business, Articles, Economy, Telephony, Call centre, Computer telephony integration, Customer service, Telemarketing, Petach, Tikal, Outsourced, Outsourcing

BANGKOK and PETACH TIKVA, Israel, May 27, 2020 /PRNewswire/ -- Tikal Center, the innovative developer of business communications technologies for intelligent call center operations and services, and Teleinfo Media PLC.

Key Points: 
  • BANGKOK and PETACH TIKVA, Israel, May 27, 2020 /PRNewswire/ -- Tikal Center, the innovative developer of business communications technologies for intelligent call center operations and services, and Teleinfo Media PLC.
  • TMC began working with the Tikal Call Center two years ago as part of a strategic executive decision to transition its outsourced call center service to the Cloud.
  • During this time, TMC has moved many of its existing customers from a legacy system to the Tikal Call Center and now onboards all newly acquired customers to the Tikal Call Center.
  • Teleinfo Media Public Company Limited (TMC) is one of the leading outsourced contact center services in Thailand since 2005.

Vonage Contact Center Helps Onecom Avoid Disruption in Customer Experience During COVID-19

Retrieved on: 
Wednesday, May 27, 2020
Marketing, Data management, Communications, Technology, Mobile, Wireless, Telecommunications, Holmdel Township, New Jersey, Vonage, Telephony, Dialer, Telecommunications

Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.

Key Points: 
  • Onecom , an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers.
  • Chris James, Head of Business Change at Onecom, comments, Without the Vonage Contact Center, Onecom would not have been able to move employees to 100 percent remote work.
  • Onecom is also taking advantage of the Vonage Dialer, which helps ensure sales and service teams work optimally.
  • As a result, Onecom has exceeded its forecasted uplift in contact rate, increased revenues and gained efficiencies in its customer service organisation.

Extreme First Networking Company to Offer Unlimited Data

Retrieved on: 
Tuesday, May 26, 2020
Cloud infrastructure, Data retention, Mass surveillance, Privacy of telecommunications, Telephony, Cloud management, Cloud computing, Telecommunications, Digital technology, Computing

SAN JOSE, Calif., May 26, 2020 /PRNewswire/ -- Extreme Networks, Inc. (Nasdaq: EXTR), a cloud-driven networking company, today announced it is the first to offer "unlimited data" to its cloud customers.

Key Points: 
  • SAN JOSE, Calif., May 26, 2020 /PRNewswire/ -- Extreme Networks, Inc. (Nasdaq: EXTR), a cloud-driven networking company, today announced it is the first to offer "unlimited data" to its cloud customers.
  • Beginning July 1, all new ExtremeCloud IQ Pilot subscribers will have access to unlimited data for the lifetime of their subscriptions.
  • Existing ExtremeCloud IQ subscribers will be upgraded to unlimited data in this calendar year.Extreme's unlimited data offering sets a new standard for access to cloud data and insights that is unmatched in the industry.
  • The cloud management competitive landscape for data retention:
    The benefitsof unlimited data duration:
    With unlimited data, customers gain unprecedented access to historical data to inform future planning via a single, centralized management tool.

Customer Contact Week Las Vegas Announces Industry-Leading Hygiene Standards & Program Modification Plan

Retrieved on: 
Wednesday, May 20, 2020
Services marketing, Marketing, Business, Telephony, Customer relationship management, Customer service, Call centre, Microeconomics

LAS VEGAS, May 20, 2020 /PRNewswire/ --Customer Contact Week (CCW) Las Vegas recently announced an industry-leading hygiene plan and significant program modifications designed to exceed COVID-19 mitigation guidelines from the Centers for Disease Control & Prevention and the State of Nevada.

Key Points: 
  • LAS VEGAS, May 20, 2020 /PRNewswire/ --Customer Contact Week (CCW) Las Vegas recently announced an industry-leading hygiene plan and significant program modifications designed to exceed COVID-19 mitigation guidelines from the Centers for Disease Control & Prevention and the State of Nevada.
  • About CCW: Started in 1999 as Call Center Week, CCW is the world's largest customer contact event series.
  • With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together.
  • CCW is brought to you by the Customer Management Practice the Analyst, Advisor, and Industry Network for all things Customer Management.

Neustar Offers Carriers Free Trial of Robocall Mitigation Service to Help Protect Subscribers from Coronavirus-Related Scams

Retrieved on: 
Monday, May 18, 2020
Technology, Other Communications, Semiconductor, Security, Satellite, Other Technology, Telecommunications, Nanotechnology, Communications, Software, VoIP, Networks, Internet, Mobile, Wireless, Electronic design automation, Data management, Consumer electronics, Telecommunications, Telephony, Broadband, Telemarketing, Telephone numbers, Neologisms, Robocall, Neustar, Caller ID, Inteliquent, Free, Voice over IP

Neustar, Inc. , a global information services and technology company and leader in identity resolution, is offering landline, mobile, cable and VoIP carriers its Robocall Mitigation service free of charge for the next two months to help protect subscribers from scams related to the COVID-19 pandemic.

Key Points: 
  • Neustar, Inc. , a global information services and technology company and leader in identity resolution, is offering landline, mobile, cable and VoIP carriers its Robocall Mitigation service free of charge for the next two months to help protect subscribers from scams related to the COVID-19 pandemic.
  • The service will alert subscribers to potential spam calls by displaying a message in the Caller ID field on the consumers device.
  • Common scams include offers of free COVID-19 testing or sales of bogus protective equipment, as well as work-from-home opportunities and debt consolidation offers.
  • Neustar has implemented its Robocall Mitigation service for some of the largest U.S. carriers, including Verizon, Inteliquent, and Frontier, and the solution is currently helping protect approximately 75 million subscribers from illegal robocalls.

Telco Networks Weather the Increase in Broadband and SMS Use by Subscribers

Retrieved on: 
Wednesday, May 13, 2020
Data retention, Intelligence analysis, Mass surveillance, Privacy of telecommunications, Telephony, ALBEDO Telecom

Recently, FierceTelecom reported that, in Spain for example, network traffic surged by 40% on the IP Network.

Key Points: 
  • Recently, FierceTelecom reported that, in Spain for example, network traffic surged by 40% on the IP Network.
  • Mobile traffic was up almost 50% for voice services and 25% for data traffic.
  • As accurate telecom data is critical to ensuring messages are delivered, NetNumber has seen increased interest in its data services.
  • More than ever, CSPs need to rely on accurate telecom data to ensure subscribers are connected to the information and resources they need.

The SIP Forum Announces the STIR/SHAKEN VIRTUAL SUMMIT - New, Free-to-Attend Webinar Series Focused on the STIR/SHAKEN Call Authentication Framework

Retrieved on: 
Wednesday, May 13, 2020
Neustar, Stir, Shaken, SIP Forum, Telephony, Companies, Telecommunications, Videotelephony, Voice over IP, Network architecture

NORTH ANDOVER, Mass., May 13, 2020 /PRNewswire-PRWeb/ --The SIP Forum announced today that it will produce a virtual event called the STIR/SHAKEN VIRTUAL SUMMIT , a special webinar series focusing on the challenges and opportunities related to the deployment of the STIR/SHAKEN Call Authentication Framework.

Key Points: 
  • NORTH ANDOVER, Mass., May 13, 2020 /PRNewswire-PRWeb/ --The SIP Forum announced today that it will produce a virtual event called the STIR/SHAKEN VIRTUAL SUMMIT , a special webinar series focusing on the challenges and opportunities related to the deployment of the STIR/SHAKEN Call Authentication Framework.
  • The STIR/SHAKEN VIRTUAL SUMMIT replaces a live conference that the SIP Forum cancelled due to the Coronavirus Pandemic.
  • The SIP Forum is also proud to announce that a number of leading companies are supporting the STIR/SHAKEN VIRTUAL SUMMIT through their generous support as webinar sponsors, including Metaswitch , NetNumber , Neustar , and Ribbon Communications .
  • Other important Forum initiatives include work in security, SIP and IPv6, and IP-based Network-to-Network Interconnection (IP-NNI) and the SHAKEN Call Authentication Framework.