Associated tags: Fortune 500, Software, SysAid Technologies, Automation, Empowerment, Managed services
Locations: AUSTRALIA, NEW ZEALAND, GA, ENGLAND, UNITED KINGDOM, ISRAEL, LONDON
Retrieved on:
Wednesday, April 17, 2024
ITSM,
SITS,
Service,
AI,
Chatbot,
SharePoint,
Enterprise,
Frame (networking),
Organization,
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Guard rail,
Customer service Earlier this year SysAid released SysAid Copilot, its comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and redefining the employee experience.
Key Points:
- Earlier this year SysAid released SysAid Copilot, its comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and redefining the employee experience.
- With the introduction of the AI Chatbot for Agents, SysAid continues to push the boundaries of innovation in the IT service management industry.
- With our new AI Chatbot for Agents, we are revolutionizing the agent's role and leading the competition in delivering next-generation IT service management solutions."
- At the SysAid booth at SITS, visitors will be able to interact hands-on with both the AI Chatbot for Agents and the AI Chatbot for End Users, experiencing both sides of the service experience.
Retrieved on:
Wednesday, April 17, 2024
ITSM,
SITS,
Service,
AI,
Chatbot,
SharePoint,
Enterprise,
Frame (networking),
Organization,
Knowledge,
Guard rail,
Customer service Earlier this year SysAid released SysAid Copilot, its comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and redefining the employee experience.
Key Points:
- Earlier this year SysAid released SysAid Copilot, its comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and redefining the employee experience.
- With the introduction of the AI Chatbot for Agents, SysAid continues to push the boundaries of innovation in the IT service management industry.
- With our new AI Chatbot for Agents, we are revolutionizing the agent's role and leading the competition in delivering next-generation IT service management solutions."
- At the SysAid booth at SITS, visitors will be able to interact hands-on with both the AI Chatbot for Agents and the AI Chatbot for End Users, experiencing both sides of the service experience.
Meal Ticket,
SMB,
Growth,
Improper integral,
Nitai,
Salesforce,
Entrepreneurship,
ACV,
Acquisition,
AI,
ITSM,
Senior,
Information system,
Management Paul Snelson assumes the role of Senior Vice President of Sales, while Nitai Fine joins as Vice President of Product.
Key Points:
- Paul Snelson assumes the role of Senior Vice President of Sales, while Nitai Fine joins as Vice President of Product.
- These strategic appointments signal SysAid's commitment to driving innovation, enhancing customer experiences, and accelerating business growth.
- Paul Snelson brings over 25 years of experience driving revenue growth and nurturing high-performance sales teams in the B2B SaaS and high-growth sectors.
- "We are thrilled to welcome Nitai Fine and Paul Snelson to the SysAid team," said Avi Kedmi, CEO of SysAid.
Microsoft,
Organization,
Growth,
Improper integral,
SharePoint,
Health,
Risk,
Education,
Acquisition,
AI,
Chatbot,
Frame (networking),
SITS,
Data,
Privacy,
Managed services,
Renewable energy SysAid Copilot is a comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and accelerating organizational productivity.
Key Points:
- SysAid Copilot is a comprehensive, innovative set of generative AI capabilities providing employees with a consumer-grade, self-service experience and accelerating organizational productivity.
- Among the newly onboarded customers of SysAid Copilot are organizations spanning the education, healthcare, finance, and government sectors, to name a few.
- "SysAid is committed to delivering cutting-edge solutions that empower IT teams with efficiency, and drive organizational productivity," said Avi Kedmi, SysAid CEO.
- As part of SysAid's commitment to innovation, the company continues to introduce additional new features, further enhancing its generative AI-driven offering.
Organization,
Growth,
Improper integral,
Partnership,
ANZ,
BDO,
Guard rail,
Monitor,
AI,
ITSM,
Chatbot,
Dimensions of globalization,
Managed services,
Trans-1,2-Diaminocyclohexane,
Accounting These collaborations bring SysAid Copilot, a comprehensive set of generative AI-powered capabilities and the next-gen of ITSM, to service providers around the globe.
Key Points:
- These collaborations bring SysAid Copilot, a comprehensive set of generative AI-powered capabilities and the next-gen of ITSM, to service providers around the globe.
- The partnership between SysAid and BDO in South Africa, represents a powerful synergy that promises unparalleled value for organizations looking to increase their productivity.
- SysAid and BDO SA aim to deliver cutting-edge AI for ITSM (IT Service Management) to companies and industries of all sizes in South Africa.
- SysAid Copilot revolutionizes service management with its AI Chatbot for End Users, delivering 24/7 conversational self-service through generative AI.
Retrieved on:
Tuesday, February 6, 2024
Partnership,
Growth,
IT service management,
Chatbot,
ANZ,
AI,
ITSM,
Improper integral,
Monitor,
Managed services,
Organization TORONTO and SYDNEY, Feb. 6, 2024 /PRNewswire/ -- SysAid, a leading provider of IT and Enterprise Service Management solutions is pleased to announce its partnership with Hatchit Studios, an IT consultancy that specializes in digital transformation and service delivery, to deliver cutting-edge, generative AI-powered ITSM to companies and industries of all sizes in the Australia and New Zealand (ANZ) market.
Key Points:
- The partnership between SysAid and Hatchit Studios represents a powerful synergy that promises unparalleled value for organizations in the region.
- Hatchit demonstrates its commitment to innovative technology solutions with SysAid Copilot, the comprehensive, newly released set of generative AI capabilities, designed to transform the service experience.
- SysAid Copilot revolutionizes service management with its AI Chatbot for End Users, delivering 24/7 conversational self-service through generative AI.
- We are committed to fulfilling the increasing demand for innovation in this market, orchestrating service management across the organization with generative AI, empowering employees to focus on value-driven tasks, and accelerating organizational productivity."
Retrieved on:
Thursday, January 11, 2024
TORONTO, Jan. 11, 2024 /PRNewswire/ -- SysAid, a leading provider of IT and Enterprise Service Management solutions, proudly announces the commencement of an exciting new chapter with the commercial release of SysAid Copilot, designed to liberate organizations by putting AI to work, for them and their people.
Key Points:
- At the core of SysAid Copilot is the AI Chatbot for End Users delivering always-on, 24/7 service.
- The AI Usage Dashboard clearly reflects the value provided to both admins and end users through usage of SysAid Copilot features.
- SysAid Copilot orchestrates service management across the organization, embodying our commitment to infusing intelligence and ease into the workday, reshaping the landscape of service management.
- With the release of SysAid Copilot, SysAid has rolled out its generative AI pricing packages, allowing customers to get started quickly and easily.
Field service management,
Avi,
Software as a service,
Marketing,
MBA,
LivePerson,
Reichman University,
Growth,
Entrepreneurship,
Managed services,
SysAid Technologies,
BA,
Data science,
Management TORONTO, April 24, 2023 /PRNewswire/ -- SysAid , a leading provider of IT service automation, announced today that Avi Kedmi has been named as its new Chief Executive Officer.
Key Points:
- TORONTO, April 24, 2023 /PRNewswire/ -- SysAid , a leading provider of IT service automation, announced today that Avi Kedmi has been named as its new Chief Executive Officer.
- Avi is replacing Sarah Lahav, Co-Founder of the company, who announced her intention to step down after 20 years with SysAid.
- Avi joins SysAid following eleven years at LivePerson, and brings extensive leadership experience having led multiple departments across the company including product, sales, marketing, revenue operations, customer success, professional services, support, and innovation.
- "We welcome Avi as our new Chief Executive Officer.
Magic Quadrant,
Research,
Publication,
Criterion,
Automation,
Product-service system,
CEO,
Organization,
Microsoft Teams,
Fortune 500,
Empowerment,
Trusted Computer System Evaluation Criteria,
Marketing,
Technology,
Business model,
Software,
Managed services,
Microsoft,
Management,
Industry,
SysAid Technologies,
Gartner TORONTO, Nov. 7, 2022 /PRNewswire/ -- SysAid, a service automation company delivering software for organizations that want to get more done, today announced that it has once again been positioned by Gartner as a Niche Player in the Magic Quadrant for IT Service Management Platforms.
Key Points:
- "This year witnessed a number of important developments, most importantly the launch of our AI Service Desk for Microsoft Teams.
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Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022
SysAid is a service automation company that provides software for IT teams to control all aspects of service management.
- SysAid service automation enables faster service, lighter workloads and smoother experience for admins and users alike.
- With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries.
Fortune 500,
CEO,
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Growth,
Industry,
Natural language,
Microsoft Teams,
Automation,
SysAid Technologies,
Environment,
Organization,
Software,
Natural language processing,
Frustration,
Microsoft,
Bank TORONTO, June 29, 2022 /PRNewswire/ -- SysAid, a leading provider of IT service automation, announced today the launch of its AI Service Desk, a conversational chatbot within Microsoft Teams powered by SysAid's IT automation capabilities. The AI-powered service desk cuts down time spent by employees and IT experts on ticket resolution, increases productivity, and allows them to focus on new business value while providing an improved employee experience.
Key Points:
- The new AI Service Desk addresses both challenges, ensuring employees get the experience they desire and overcoming the difficulties facingIT teams as they try to keep up with employees'needs.
- The AI Service Desk empowers employees to create and manage their IT service needs within Microsoft Teams, a platform that has seen unprecedented growth and boasts over 270 million users globally.
- The AI Service Desk will be demonstrated at a dedicated launch event on Wednesday, June 29, at 10:00 ET.
- SysAid is a service automation company that provides software for IT teams to control all aspects of service management.
