Field service management

DGAP-News: CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region

Thursday, July 22, 2021 - 2:10pm

CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region

Key Points: 
  • CSG Field Service Management Enhances Service Delivery for Shentel, Delivering Automation and Future-Ready Growth to Serve the Needs of the Rural Mid-Atlantic Region
    The issuer is solely responsible for the content of this announcement.
  • CSG (R)(NASDAQ: CSGS) empowers today's leading businesses with game-changing communications capabilities that drive extraordinary customer experiences.
  • CSG Field Service Management is a global, award-winning, multi-industry, AWS cloud-based platform that provides a holistic view of field operations.
  • With CSG Field Service Management, Shentel can now:
    Achieve operational excellence: Leverage automation and real-time data to optimize everything from one hour appointment windows for customers to job scheduling.

Locus integrates with ServiceNow to enable route optimization services for customers

Tuesday, July 13, 2021 - 2:00pm

SAN FRANCISCO, July 13, 2021 /PRNewswire/ --Locus, a future-ready platform that automates supply chain decisions, today announced an integration with ServiceNow Field Service Management to enable route optimization services that can help streamline the operations of field service agents.

Key Points: 
  • SAN FRANCISCO, July 13, 2021 /PRNewswire/ --Locus, a future-ready platform that automates supply chain decisions, today announced an integration with ServiceNow Field Service Management to enable route optimization services that can help streamline the operations of field service agents.
  • With this integration in place, end customers can now pick their preferred appointment time for a service in ServiceNow Field Service Management.
  • Locus' scalable solutions include route optimization, real-time tracking and analytics, sales beat optimization, territory planning, vehicle allocation, and network design.
  • ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Locus integrates with ServiceNow to enable route optimization services for customers

Tuesday, July 13, 2021 - 2:00pm

SAN FRANCISCO, July 13, 2021 /PRNewswire/ --Locus, a future-ready platform that automates supply chain decisions, today announced an integration with ServiceNow Field Service Management to enable route optimization services that can help streamline the operations of field service agents.

Key Points: 
  • SAN FRANCISCO, July 13, 2021 /PRNewswire/ --Locus, a future-ready platform that automates supply chain decisions, today announced an integration with ServiceNow Field Service Management to enable route optimization services that can help streamline the operations of field service agents.
  • With this integration in place, end customers can now pick their preferred appointment time for a service in ServiceNow Field Service Management.
  • Locus' scalable solutions include route optimization, real-time tracking and analytics, sales beat optimization, territory planning, vehicle allocation, and network design.
  • ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Field Services & Support Poised To Gain Critical Mass

Monday, June 28, 2021 - 12:07pm

Phillip Inberg, CFO & Director of enterprise field service management and scheduling software leader, TillerStack, expects the company's customers are primed to take full advantage of the expected boom.

Key Points: 
  • Phillip Inberg, CFO & Director of enterprise field service management and scheduling software leader, TillerStack, expects the company's customers are primed to take full advantage of the expected boom.
  • As businesses try to respond to field staff demand for support, they'll experience service bottlenecks.
  • This is now enabling them to better plan for back-office and operational support, including ordering supplies and hiring staff."
  • This includes the company's salon scheduling software, which is expected to field, schedule and process thousands of personal care and grooming services calls a day across the company's client base.

Spark Power Partners with FieldAware for Long-Term Field Service Management Solution Platform

Tuesday, June 15, 2021 - 12:30pm

PLANO, Texas, June 15, 2021 /PRNewswire-PRWeb/ -- FieldAware ( https://www.fieldaware.com/ ) the leader in next-generation made-for-mobile, cloud-based field service solutions announced that Spark Power, a leading independent provider of power services in North America, will incorporate FieldAware's field service management systems and the FieldAware for NetSuite SuiteApp across all of their field service activities.

Key Points: 
  • PLANO, Texas, June 15, 2021 /PRNewswire-PRWeb/ -- FieldAware ( https://www.fieldaware.com/ ) the leader in next-generation made-for-mobile, cloud-based field service solutions announced that Spark Power, a leading independent provider of power services in North America, will incorporate FieldAware's field service management systems and the FieldAware for NetSuite SuiteApp across all of their field service activities.
  • They were searching for a modern field service management solution that could quickly integrate with NetSuite and provide efficient field service processing that would extend the power of NetSuite to the field.
  • "We needed a field service platform to streamline work order management, task management, scheduling, and route optimization.
  • FieldAware is a cutting-edge, cloud-based, mobile field service management hub, empowering companies to transform their field service with automated processes and streamlined operations.

ServiceNow Innovates Field Service Management to Drive Exceptional Experiences

Tuesday, May 11, 2021 - 2:00pm

View the full release here: https://www.businesswire.com/news/home/20210511005379/en/\nServiceNow Field Service Management (Photo: Business Wire)\nThe COVID-19 pandemic sparked new levels of ingenuity and innovation in field service, and investment in field service technology is expected to continue to rise.

Key Points: 
  • View the full release here: https://www.businesswire.com/news/home/20210511005379/en/\nServiceNow Field Service Management (Photo: Business Wire)\nThe COVID-19 pandemic sparked new levels of ingenuity and innovation in field service, and investment in field service technology is expected to continue to rise.
  • The annual market for field service management software, valued currently at about $3 billion , is projected to more than double by 2027.\nCompanies across a variety of industries, including Xerox, TPX, TAPCO and Cubic Transportation, have turned to ServiceNow to help deliver exceptional customer service experiences in the field.\nXerox chooses ServiceNow to enable modern, mobile-first field service experiences\nXerox is using ServiceNow Field Service Management to transform the service industry, leveraging augmented reality and AI to remotely and proactively resolve customers issues faster, smarter, and safer.
  • ServiceNow has been an essential partner in our field service management transformation.\xe2\x80\x9d\nXerox is on a digital transformation journey with ServiceNow, using the Now Platform to improve their IT operations and field service.
  • ServiceNow Field Service Management helps companies ensure field service technicians are supported across teams and devices, matching tasks, skills and parts to the right technicians.

ProV International Employs Service Management Solution for Queensland's Largest Club, RACQ

Friday, May 7, 2021 - 2:31pm

The leading consulting firm recently achieved outstanding success by installing base management & field resource management for Queensland's largest club, Royal Automobile Club of Queensland Limited (RACQ).\nThe case study highlights the successful implementation process of field service management solutions by ProV International for meeting the client's goals.

Key Points: 
  • The leading consulting firm recently achieved outstanding success by installing base management & field resource management for Queensland's largest club, Royal Automobile Club of Queensland Limited (RACQ).\nThe case study highlights the successful implementation process of field service management solutions by ProV International for meeting the client's goals.
  • Subsequently, the ProV International Team brainstormed with RACQ to develop the pre-requisite for FSM and FSM upgrade versions.\nProV developed everyday field service management solutions to streamline workflow and optimize output.
  • Using the field service management solutions, RACQ could set up specific user-profiles and enable customized access accordingly.\nProV's proven expertise in field service management made them the right partners for RACQ.
  • When RACQ requested to streamline the workflow for enabling better management even remotely, the ProV International Team was up to the task.

Zuper Announces Field Service Management Integration with Zoho

Wednesday, May 5, 2021 - 1:00pm

b'SEATTLE, May 5, 2021 /PRNewswire-PRWeb/ -- Zuper , provider of a productivity suite for intelligent field service management and customer engagement, today announced an expanded presence in the Zoho ecosystem including new enhancements.\nModern customers demand personalized and connected service experiences.

Key Points: 
  • b'SEATTLE, May 5, 2021 /PRNewswire-PRWeb/ -- Zuper , provider of a productivity suite for intelligent field service management and customer engagement, today announced an expanded presence in the Zoho ecosystem including new enhancements.\nModern customers demand personalized and connected service experiences.
  • "Zuper integrates seamlessly with the Zoho ecosystem and improves collaboration between the sales, service, and the finance teams.
  • "\nZuper offers an industry-leading field service management solution for Zoho customers and integrates with the following Zoho Products:\nZoho CRM - Sales and service teams can now collaborate seamlessly to offer the best experience to modern customers.\nZoho Books - Empowers field technicians to create job quotes and invoices and collect payments that sync seamlessly with Zoho Books for accounting.\nZoho Inventory - Enables field service teams to consume parts, services, products and assets that syncs bidirectionally with Zoho Inventory.
  • "We compliment the Zoho ecosystem with an industry-leading intelligent field service management to ensure service businesses can offer on-demand and connected customer experience with the best utilization of any distributed field workforce.

ProV International Collaborates with Global Leader in Scale Technology for Better Service Management

Friday, April 30, 2021 - 2:50am

The international IT firm, coveted for its service management solutions, successfully partnered with a leading scale technology manufacturer for accelerating the customer experience.\nThe case study is the documentation of effective project implementation in alignment with client objectives.

Key Points: 
  • The international IT firm, coveted for its service management solutions, successfully partnered with a leading scale technology manufacturer for accelerating the customer experience.\nThe case study is the documentation of effective project implementation in alignment with client objectives.
  • The ProV International team employed day-to-day field service solutions for simplifying the workload.\nFairbanks Scales, the heavy-duty innovators supplies industrial vehicle scales & has been a leader in scale technology since 1830.
  • IFS FSM is ranked among the top Field Service Management solution providers with ten years of cumulative experience.
  • The IFS field service software offers integrated services spanning across FSM implementation, infrastructure/cloud spaces, field service training, integration to third party system & security.\nFor the ProV team, the path to field service adaptation posed diverse challenges.

MSI Data Facilitates Technician Reporting Tasks and Productivity with Latest Release of Service Pro

Wednesday, March 31, 2021 - 12:00pm

MILWAUKEE, March 31, 2021 /PRNewswire/ -- MSI Data , the premier provider of cloud-based and mobile field service management software, is excited to announce a new version of Service Pro, its flagship field service application.

Key Points: 
  • MILWAUKEE, March 31, 2021 /PRNewswire/ -- MSI Data , the premier provider of cloud-based and mobile field service management software, is excited to announce a new version of Service Pro, its flagship field service application.
  • This feature-packed release of MSI's Service Pro adds productivity-driving capabilities for technicians in the field as well as their back office support staff.
  • "As the primary customer touchpoint, field technicians need access to the tools, equipment, and knowledge required to finish their work efficiently," said Geoff Surkamer, CEO of MSI Data.
  • "With the enhancements added in the new version of Service Pro, field technicians are empowered to work more independently and complete their appointments faster.