Survey: 84% of Independent Repair Shops View Vehicle Data Access as Top Issue for Their Business
BETHESDA, Md., April 10, 2024 /PRNewswire/ -- Today, the Auto Care Association released results from a new nationwide survey of repair shops highlighting the challenges that independent repair facilities face when servicing vehicles, often forcing them to turn away business. These new survey findings reiterate the immediate need for the bipartisan REPAIR Act, which would ensure that vehicle owners and repairers of their choice have access to the vehicle data, tools, and software required to maintain modern vehicles.
- 84% of independent repair shops view vehicle repair and maintenance data access as the top issue for their business, surpassing other timely considerations, like technician recruitment and retention and inflation.
- The majority (63%) of independent repair shops experience difficulties making routine repairs on a daily or weekly basis.
- Half of independent repair shops (51%) report sending up to 5 vehicles per month to the dealer due to vehicle data restrictions.
- This includes the amount of time that an independent repair shop spends trying to resolve the issue before referring the vehicle to the dealer due to data access restrictions – which can leave independent repair shops uncompensated for their labor and time.