Fostering psychological safety in the workplace: 4 practical, real-life tips based on science
It offers us a chance to highlight and discuss safety, health and harm prevention in the workplace.
- It offers us a chance to highlight and discuss safety, health and harm prevention in the workplace.
- Occupational health and safety is no longer simply about hardhats and steel-toed work boots — it’s also about psychological safety.
Psychological safety
- A psychologically safe workplace is where employees feel comfortable taking risks and being themselves without fear of judgment, lateral violence (for example exclusion, bullying) or negative consequences.
- A research initiative undertaken by Google called Project Aristotle identified psychological safety as the single most important factor for effective teams.
- The researchers looked at a range of factors, including team size, member diversity, communication styles and leadership, among others.
Benefits of psychological safety
- Choosing psychological safety is choosing to move away from shame and blame and move towards a culture of inclusion, openness and learning.
- Several recent surveys on disability claims exemplify why employers should invest in employee psychological health and safety.
- In a challenging labour market, fostering psychological health and safety is key to attracting and keeping talent.
Psychological safety in ACTion
- While it’s clear psychological safety benefits employees and employers, fostering it requires a commitment to learning, unlearning and collaboratively facilitating change over time.
- Creating psychological safety also requires a specific set of skills that many workplaces are ill-equipped to foster in leaders and in employees.
- The ACT Matrix can increase psychological safety, collaboration, communication and psychological flexibility and reduce stress and emotional distress.
Strategies rooted in ACTion
- The ACT Matrix provides us with several practical strategies for building psychological safety: 1) Notice your internal thoughts, feelings, and sensations.
- Notice how they impact your behaviour in the upper quadrant (for example, do they shut you down?
- This is different than setting goals or creating action plans.
- There is no finish line for psychological safety, we just keep trying to make moves “toward” or contributing to psychological safety.
- The ACT Matrix allows us to bring up such sensitive topics in the framework of “towards” and “away” moves.