THE INTERNATIONAL CUSTOMER MANAGEMENT INSTITUTE (ICMI)


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ICMI’s Contact Center Expo United the Contact Center Industry for Four Days of Learning and Networking

Retrieved on: 
Tuesday, November 8, 2022
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Tara Gibb, Senior Director, ICMIs Contact Center Expo, said, It was wonderful to gather the contact center industry together.

Key Points: 
  • Tara Gibb, Senior Director, ICMIs Contact Center Expo, said, It was wonderful to gather the contact center industry together.
  • Additionally, we presented ICMI's Global Contact Center Awards to the top companies, contact centers, and individuals in the industry.
  • ICMIs Contact Center Expo delivers insight on critical topics and issues pertinent to the contact center industry.
  • ICMIs Global Contact Center Awards winners:
    Customer Hero of the Year: Davy Kesner, Frontier
    Best Strategic Value to the Organization: Gusto and Concentrix and Grypp Corp. (tie)
    Best Learning and Development Program: Trex
    On April 12-13, 2023, ICMIs Contact Center Expo will present a digital event for the contact center industry.

MetricNet Delivers Metrics Workshop and Case Study at ICMI Contact Center Connections

Retrieved on: 
Thursday, October 31, 2019

Additionally, Mr. Rumburg participated in a standing room only panel discussion facilitated by three of the industry's foremost experts on contact center metrics.

Key Points: 
  • Additionally, Mr. Rumburg participated in a standing room only panel discussion facilitated by three of the industry's foremost experts on contact center metrics.
  • This marks the fourth consecutive year Mr. Rumburg has been selected as a speaker for the Annual ICMI Contact Center Connections Conference .
  • "My goal for this interactive workshop was to demonstrate how performance targets can transform both the culture and performance of any contact center."
  • ICMI Contact Center Connections brought together thousands of Contact Center professionals to network, listen and learn from industry leaders on metrics, culture, strategy, optimizing operations, customer experience and leadership elevation.