Verint and Key Customers Win Contact Center Excellence Awards

Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year.

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Business Wire, Inc.
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Tuesday, July 30, 2019
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Software, Banking, Networks, Mobile, Wireless, Professional services, Data management, Technology, Security, Finance, Marketing, Business, Call-recording software, Mass surveillance, Surveillance, Verint Systems, Microeconomics, Services marketing, Customer experience, Workforce optimization
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NEW YORK, United States
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VERINT SYSTEMS INC.
Summary
Key Points: 
  • Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company, today announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year.
  • The following were among the Verint customers that took home award honors:
    The awards were presented at an Awards Gala in Las Vegas during the 20th anniversary of the Contact Center Week conference and expo the world's largest customer contact event series that brings together over 2,500 contact center executives.
  • The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences.
  • We partner with our customers by going beyond the contact center and understanding their overall brands mission and vision.


Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced it is the recipient of the Contact Center Excellence Award for Workforce Optimization Solution of the Year. Additionally, Verint received Honorable Mention honors in the Omnichannel Solution of the Year category.

Many customer organizations leveraging Verint solutions to power their customer and employee engagement efforts also were recognized for their exceptional performance. The following were among the Verint customers that took home award honors:

  • Alorica: Winner - BPO of the Year
  • Bullhorn: Winner - Best in Class Contact Center (100-199 seats)
  • Backcountry.com: Honorable Mention - Best in Class Contact Center (200+ seats)
  • Navy Federal Credit Union: Honorable Mention - Best Contact Center Culture

The awards were presented at an Awards Gala in Las Vegas during the 20th anniversary of the Contact Center Week conference and expo – the world's largest customer contact event series that brings together over 2,500 contact center executives.

The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions and individuals over the past year, recognizing the solutions that link employee expectations to customer value, and balance agent engagement with increased satisfaction and improved customer experiences.

“We are very proud to be recognized as a winner and market leader, especially alongside some of our customers who were also honored. We’ve continued to evolve our solutions by listening to our customers and understanding their business needs,” said Verint’s Nancy Porte, Vice President, Global Customer Experience, in accepting the award.

Porte notes that Verint’s award wins were made more meaningful in that the company was able to celebrate in the company of many of its award-winning marquee customers. “We heartily congratulate the very talented and driven contact center professionals at Alorica, Bullhorn, Backcountry.com and Navy Federal Credit Union for their award wins. Over the years, it has been our customers who inspire us to lead the industry with powerful capabilities to empower the workforce and build customer loyalty. We partner with our customers by going beyond the contact center and understanding their overall brand’s mission and vision.”

For more information on Verint’s Workforce Engagement portfolio, click here.

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

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