Call-recording software

Dubber June 2021 Quarterly Activities Report

Retrieved on: 
Monday, July 26, 2021

Foundation Partners will embed Dubber services within their offering as a standard and in-built feature from which both Dubber and the partner then benefit from upgrading users to richer functionality and product offerings.

Key Points: 
  • Foundation Partners will embed Dubber services within their offering as a standard and in-built feature from which both Dubber and the partner then benefit from upgrading users to richer functionality and product offerings.
  • Dubber is now a standard feature of every subscription for Cisco's Global cloud telephony platforms Webex Calling and UCM Cloud.
  • Cisco provides Dubber a monthly license fee for this capability, which enhances its offering to their end customers.
  • Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone.

Dubber June 2021 Quarterly Activities Report

Retrieved on: 
Monday, July 26, 2021

Foundation Partners will embed Dubber services within their offering as a standard and in-built feature from which both Dubber and the partner then benefit from upgrading users to richer functionality and product offerings.

Key Points: 
  • Foundation Partners will embed Dubber services within their offering as a standard and in-built feature from which both Dubber and the partner then benefit from upgrading users to richer functionality and product offerings.
  • Dubber is now a standard feature of every subscription for Cisco's Global cloud telephony platforms Webex Calling and UCM Cloud.
  • An entry level service 'Dubber Go' is included, at no extra charge, in every subscription enabling individual users to record calls which they alone manage.
  • Dubber allows service providers to offer call recording for compliance, business intelligence, sentiment analysis, AI and more on any phone.

For the Fourth Consecutive Year, Verint Wins AI Breakthrough Award for Excellence and Innovation

Retrieved on: 
Thursday, July 22, 2021

Verint (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI).

Key Points: 
  • Verint (Nasdaq: VRNT), The Customer Engagement Company, today announced that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI).
  • Verint Intelligent Virtual Assistant Professional (IVA Pro) Package is the winner of the Best Virtual Agent Solution award.
  • Earning its fourth consecutive AI Breakthrough Award, the company previously won Best AI-based Solution for Customer Service in 2020, Best Chatbot Solution in 2019, and Best Overall AI Solution in 2018.
  • The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, and other industry-specific AI applications.

Verint Workforce Engagement Solutions Recognized for Market Share Leadership Across Multiple Categories in New Contact Center Market Report

Retrieved on: 
Tuesday, July 13, 2021

Verint moved into first place in several categories in fiscal year 2020 including: contact center WFO revenue, services revenue and indirect WFO sales.

Key Points: 
  • Verint moved into first place in several categories in fiscal year 2020 including: contact center WFO revenue, services revenue and indirect WFO sales.
  • Verint also moved into the market leadership position for sales of contact center recording solutions, which was estimated by DMG to be the second largest sector in the WFO suite market for the year.
  • *Source: DMG Consulting, Contact Center Workforce Optimization Market Share Report, May 2021.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Verint Announces New Enhancements to its Online Community Designed to Deepen Relationships with Customers and Partners

Retrieved on: 
Thursday, July 1, 2021

Built on its Community application and accessible directly from the Verint Cloud Platform , the enhancements to Verint Connect will enable members to gain even greater value from their solutions.

Key Points: 
  • Built on its Community application and accessible directly from the Verint Cloud Platform , the enhancements to Verint Connect will enable members to gain even greater value from their solutions.
  • The Verint Marketplace acts as the focal point for information on Verint solutions and offerings, including product enhancements and expansion modules.
  • Customers can easily download these updates and install them into their own environment, whether on-premises or in the cloud.
  • The developer portal will foster engagement among the Verint technical community of employees, customers and partners.

Kids Help Phone Deploys Verint Customer Engagement Cloud Platform to Manage Increased Demand for Mental Health Services During Pandemic

Retrieved on: 
Wednesday, June 30, 2021

In 2020, Kids Help Phone had over 4.6 million connections with young people compared to 1.9 million connections in 2019.

Key Points: 
  • In 2020, Kids Help Phone had over 4.6 million connections with young people compared to 1.9 million connections in 2019.
  • Kids Help Phone is implementing the Verint WFM solution, part of the Verint Customer Engagement Cloud Platform, to enhance and improve forecasting and scheduling of professional counsellors.
  • The Verint Customer Engagement Cloud Platform is uniquely designed to scale from small to large enterprise across many industries and use cases.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Verint Only Vendor Recognized by Gartner in Both the Magic Quadrant for CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management for Fourth Consecutive Year

Retrieved on: 
Wednesday, June 23, 2021

This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.

Key Points: 
  • This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.
  • According to Gartner, Customer Service and Support (CSS) organizations must deliver consistent, effortless, intelligent and personalized customer service to their customers.
  • 1Source: Gartner, Inc. Magic Quadrant for the CRM Customer Engagement Center by Nadine LeBlanc and Jim Davies, June 15, 2021.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing

Retrieved on: 
Tuesday, June 22, 2021

Verint Intelligent Interviewing will be part of Verint WFM and available through the Verint Cloud Platform.

Key Points: 
  • Verint Intelligent Interviewing will be part of Verint WFM and available through the Verint Cloud Platform.
  • Now, with Intelligent Interviewing, Verint WFM also streamlines the process of hiring resources.
  • Verint Intelligent Interviewing improves hiring outcomes by finding candidates most likely to be long-tenured, highly skilled, motivated and engaged, reducing attrition and increasing attendance.
  • Intelligent Interviewing is a natural complement with Verint Workforce Management to extend strategic planning from concept to execution with Verint Performance Management helping to ensure a quality customer experience, and with Verint Interaction Insights, helping to ensure the selection of top talent.

Verint Announces Newly Elected Board Members

Retrieved on: 
Thursday, June 17, 2021

Verint (Nasdaq: VRNT), The Customer Engagement Company, today announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17.

Key Points: 
  • Verint (Nasdaq: VRNT), The Customer Engagement Company, today announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17.
  • The elected board includes nine directors two of whom are new members, Linda Crawford and Reid French, technology industry veterans with extensive cloud and operational experience.
  • Linda Crawford is an experienced cloud software executive and board member with a strong record of driving successful go-to-market strategies for Software-as-a-Service (SaaS) companies.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.

For the Third Consecutive Year, Verint AI and Analytics Solutions Receive Perfect Customer Satisfaction Scores in New Interaction Analytics Report

Retrieved on: 
Wednesday, June 9, 2021

Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities and product effectiveness in DMG Consulting LLCs new 2021/2022 Interaction Analytics (IA) Product and Market Report.

Key Points: 
  • Verint (NASDAQ: VRNT), The Customer Engagement Company, today announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities and product effectiveness in DMG Consulting LLCs new 2021/2022 Interaction Analytics (IA) Product and Market Report.
  • The report highlights the increasing value of operationalizing the findings from interaction analytics for voice of the customer (VoC), quality management (QM), customer journey analytics and the customer experience.
  • Top customer satisfaction scores for vendor satisfaction criteria including overall vendor satisfaction, product innovation, implementation, ongoing service and support, and professional services.
  • VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries.