Telephone service

Questrade awarded DALBAR Seal of Service Excellence for fifth consecutive year

Retrieved on: 
Wednesday, February 1, 2023
ETF, Telephone service, Education, Quality engineering, Financial adviser, Questrade

TORONTO, Feb. 01, 2023 (GLOBE NEWSWIRE) -- Questrade ( www.questrade.com ) is pleased to announce that it has been awarded the 2022 DALBAR Seal of Service Excellence for Telephone Service, a recognition they have held for five straight years in a row.

Key Points: 
  • TORONTO, Feb. 01, 2023 (GLOBE NEWSWIRE) -- Questrade ( www.questrade.com ) is pleased to announce that it has been awarded the 2022 DALBAR Seal of Service Excellence for Telephone Service, a recognition they have held for five straight years in a row.
  • The DALBAR Seal of Service Excellence is a mark of a superior standard of care in the financial industry and is awarded by DALBAR Inc. -- the independent evaluator of the financial services industry’s customer experience -- to best-in-class firms that provide exceptional customer service.
  • After a thorough audit of its telephone service offerings, Questrade once again exceeded DALBAR, Inc.’s stringent benchmarks in criteria covering all aspects of its interactions and high-quality service delivery.
  • "Demonstrating particular skill and landing far above award level for accommodating the transactional requirements of their caller's requests, Questrade has once again proven their dedication to ensuring that their customers receive nothing less than Service Excellence," said Shelley Eramo, director at DALBAR.

EPIK Receives Stamp of Approval from FDNY

Retrieved on: 
Monday, December 12, 2022
Technology, Satellite, Mobile, Wireless, Telecommunications, Construction & Property, Urban Planning, FDNY, New York City Fire Department, NFPA, POTS, City, Human, Government, EPIK, SD-WAN, Telecommunication, Telephone service, Unified communications as a service, Plain old telephone service, Managed facilities-based voice network, Fire department, MSP, California Office of Environmental Health Hazard Assessment, NFPA 72, Office of the Oklahoma State Fire Marshal, Organization, Internet service provider, Fireworks, Granite

Granite Telecommunications , a provider of communications and technology solutions to businesses and government agencies, announced that on November 23, 2022 the companys patented EPIK device was granted approval as a Managed Facilities-based Voice Network (MFVN) by the New York City Fire Department (FDNY).

Key Points: 
  • Granite Telecommunications , a provider of communications and technology solutions to businesses and government agencies, announced that on November 23, 2022 the companys patented EPIK device was granted approval as a Managed Facilities-based Voice Network (MFVN) by the New York City Fire Department (FDNY).
  • FDNY is the largest fire department in the United States and is widely regarded as a leading authority on best practices for fire and life safety.
  • FDNYs approval of EPIK as a MFVN certifies that EPIK meets FDNYs rigorous standards for ensuring compliance with the National Fire Alarm and Signaling Code (NFPA 72) and New Yorks local standards.
  • Such approval is a requirement to operate a Plain Old Telephone Service (POTS) replacement device for fire and life safety applications in the City of New York.

CaptionCall Rebrands as Part of Sorenson Expansion

Retrieved on: 
Tuesday, October 25, 2022
Hearing loss, Game Over (video game), Telephone, Industry, Social media, SALT, Communication, Technology, Telephone service, Software, GLOBE, Mobile phone

And we are continuing to cultivate an experience to help you get the most out of CaptionCall by Sorenson, said Sorenson Chief Marketing Officer Camila Casale.

Key Points: 
  • And we are continuing to cultivate an experience to help you get the most out of CaptionCall by Sorenson, said Sorenson Chief Marketing Officer Camila Casale.
  • The CaptionCall by Sorenson phone displays easy-to-read captions of conversations in real time, for those with hearing loss.
  • The newly endorsed brand will be reflected on CaptionCall by Sorenson phones, software updates, the CaptionCall website, across all social media platforms, and in the re-launch of the CaptionCall by Sorenson customer newsletters.
  • The CaptionCall by Sorenson phone remains property of CaptionCall by Sorenson to provide ongoing support, service, and upgrades.

Hamilton CapTel introduces Auto Captions, fully automated computer-generated captions for Internet Protocol Captioned Telephone Service (IP CTS)

Retrieved on: 
Thursday, June 23, 2022
Female, Multimedia, Hamilton, IP, Telephone service, Human voice, ASR, Telecommunications relay service, Television, Industry, Music, Emergency, MITRE, Smartphone, Hearing loss, Communication, AURORA, Male, Technology, INTERNET, Education, CA, Speech recognition, Mitre Corporation, Mobile phone

AURORA, Neb., June 23, 2022 /PRNewswire/ -- Hamilton® CapTel®, industry-leading captioned telephone service for people with hearing loss, introduces captioning preferences providing customers with the choice of Auto Captions or Assisted Captions for phone calls.

Key Points: 
  • AURORA, Neb., June 23, 2022 /PRNewswire/ -- Hamilton CapTel, industry-leading captioned telephone service for people with hearing loss, introduces captioning preferences providing customers with the choice of Auto Captions or Assisted Captions for phone calls.
  • The new Auto Captions offering is based on advanced Automatic Speech Recognition (ASR) technology, developed by CapTel, Inc. Hamilton CapTel customers can now choose between operator-generated Assisted Captions and the new computer-generated Auto Captions.
  • "With Auto Captions, there are no delays at the beginning of a call, and captions appear in real-time.
  • CapTel, Inc., is the inventor of Captioned Telephone technology, for both IP-based and traditional analog line telephone communications and provides a variety of CapTel telephone models.

Hamilton CapTel unveils new mobile captioned telephone app for people with hearing loss

Retrieved on: 
Thursday, March 31, 2022
Hearing, Human voice, Telecommunications relay service, Television, Google Play, Smartphone, INTERNET, Hearing loss, AAA, Research, Color, Telephone service, IOS, App Store (iOS/iPadOS), AURORA, Hand, Emergency, Android, American Academy, Academy, Awareness, Education, IP, Video game, Mobile phone, Audiology

AURORA, Neb., March 31, 2022 /PRNewswire/ -- The wait is over: Hamilton® Mobile CapTel®, a completely new captioned phone experience for iOS and Android™, is live and ready for immediate download on the Apple App Store and Google Play Store.

Key Points: 
  • "We're extremely excited to release this completely re-engineered app to benefit the millions of Americans with hearing loss," says Dixie Ziegler, vice president of Hamilton Relay, Hamilton CapTel's parent company.
  • "Hamilton CapTel was the first to release a mobile app for captioned phone calls back in 2010.
  • This release represents a milestone in that Hamilton CapTel and Ultratec, Inc., the inventor of captioned telephones, worked collaboratively to deliver this feature-rich, fully functional app for iOS and Android."
  • Ultratec, Inc., is the inventor of Captioned Telephone technology, for both IP-based and traditional analog line telephone communications and provides a variety of CapTel telephone models.

Questrade wins DALBAR Seal of Service Excellence for fourth consecutive year

Retrieved on: 
Monday, January 31, 2022
Retirement, CEO, IIROC, Culture, The Children's Investment Fund Management, Canadian Investor Protection Fund, ETF, Investment Industry Regulatory Organization of Canada, Web, Twitter, Telephone, Live, Technology, Research, Facebook, Interview, Telephone service, Compliance, GLOBE, Quality engineering, Achievement, Time, Industry, Health, History, Financial adviser, Financial services, Questrade

The DALBAR Seal of Service Excellence is recognized as a mark of a superior standard of care in the financial community.

Key Points: 
  • The DALBAR Seal of Service Excellence is recognized as a mark of a superior standard of care in the financial community.
  • After a thorough audit of both of its telephone and live chat customer service offerings, Questrade once again exceeded DALBAR, Inc.s stringent benchmarks in criteria covering all aspects of its interactions and high-quality service delivery.
  • A DALBAR customer experience award is the highest achievement within the financial services arena, noted Edward Kholodenko, president and CEO, Questrade.
  • DALBAR, Inc. is the financial communitys leading independent expert for evaluating, auditing, and rating business practices, customer performance, product quality and service.