Lambro

Poka Lambro Telecommunications Slashes Truck Rolls by 26 Percent in a Single Quarter With Calix Support Cloud and Customer Success Services

Retrieved on: 
Tuesday, December 15, 2020
Consumer electronics, Technology, Trucking, Transport, Security, Telecommunications, Software, Networks, Logistics, Supply chain management, Internet, Mobile, Wireless, Business, Calix Inc., Calix, Customer success, Lambro, Customer service, Economy

Calix, Inc. (NYSE: CALX) today announced that Poka Lambro Telecommunications reduced its truck roll rate by 26 percent in just 90 days with Calix Support Cloud (CSC) and Customer Success Services .

Key Points: 
  • Calix, Inc. (NYSE: CALX) today announced that Poka Lambro Telecommunications reduced its truck roll rate by 26 percent in just 90 days with Calix Support Cloud (CSC) and Customer Success Services .
  • Calix Customer Success Services ensured those insights were actionable by educating the customer support representatives (CSRs) and enabling them to solve subscriber issues quickly, usually with a single call.
  • Poka Lambro began deploying the BLAST, powered by Calix EXOS , in 2019 to give subscribers the ultimate Wi-Fi 6 experience.
  • For Poka Lambro, that meant arming customer service teams with the unmatched network visibility of Calix Support Cloud, and the results speak for themselves.

Poka Lambro Selects Ribbon-ECI for Future-proof Connectivity in West Texas

Retrieved on: 
Wednesday, April 1, 2020
Lambro, Po basin, Poka, Provinces of Italy, Rivers, Geography of Lombardy

Poka Lambro needed to upgrade its network to meet the increasing demands for its advanced services and to augment the bandwidth available to its customers.

Key Points: 
  • Poka Lambro needed to upgrade its network to meet the increasing demands for its advanced services and to augment the bandwidth available to its customers.
  • A well-established provider of local telephone services, competitive long distance connectivity and high-speed internet across the Texas Panhandle, Poka Lambro has been reliably serving its rural, agriculturally rich communities for over 70 years.
  • "Western Texas is home to some of the strongest agri-business in the US, and its communities require consistent, reliable connectivity," said Mike Jarret, Vice President of Outside Operations at Poka Lambro.
  • For this business-critical network upgrade, Poka Lambro selected solutions from Ribbon-ECI's Apollo optical portfolio that can be deployed over its existing XDM network.