Contact Center Software Market: Global Size, Share & Trends Analysis Report 2019-2025 - ResearchAndMarkets.com

The "Contact
Center Software Market Size, Share & Trends Analysis Report, By
Solution, By Service, By Deployment, By Enterprise Size, By End Use, By
Region, And Segment Forecasts, 2019 - 2025" report has been
added to ResearchAndMarkets.com's offering.

The global contact center software market size is expected to reach USD
47.76 billion by 2025, according to this new report. Increasing consumer
base and high adoption rate of cloud-based services, social media, and
mobile analytics among various industry sectors is projected to boost
the growth.

Rapid technological advancements resulted in introduction of the
Business Process Automation (BPA), thereby, reducing the workload of
customer care representatives. The availability of Interactive Voice
Response (IVR) and Automatic Call Distribution (ACD) software has
resulted in an increase in productivity of customer-centric
organizations.

Increased adoption of cloud-based contact center services has empowered
organizations in reinforcing the security of customers' confidential
information through web security and centralized database. Additionally,
cloud-based contact center services provide multiple customer point of
contact, which allow access to the necessary data from anywhere and at
any time across the globe.

With the competition intensifying over the years, it has become crucial
for organizations to maintain stable and consistent relationships with
their customers and ensure customer loyalty. Various companies are
extensively adopting contact center software to improve customer
satisfaction levels and their experience over the inquiry call.

Further key findings from the report suggest:

• The customer collaboration segment is projected to expand at a CAGR of
  25.7% from 2019 to 2025 due to the growing use of the solution for
  engaging customers through social media platforms
• The Interactive Voice Response (IVR) software segment is expected to
  hold the largest market share by 2025, owing to features such as
  reduced amount of call drops and better customer satisfaction levels
• Technical advancements in communication and collaboration application
  result in an increased demand for training and consulting services, as
  professionals and customers are required to be trained to understand
  and get knowledge about new applications. The segment is projected to
  grow at a CAGR 19.3% over the forecast period
• The hosted deployment segment is expected to witness increased demand
  over the forecast period on account of benefits such as ease of
  deployment, accessibility from anywhere anytime, and simplicity in
  integration with other systems. The segment is anticipated to reach
  USD 22.64 billion by 2025
• Numerous large enterprises have adopted contact center solutions to
  efficiently manage the vast database of customers; thereby driving the
  demand for contact center solutions in large enterprises over the
  forecast period
• Demand for contact center software and services in the retail segment
  is driven by the rising need among organizations to ensure
  satisfaction of customers and overcome challenges involved in customer
  retention processes
• Asia Pacific is projected to witness considerable growth and reach USD
  10,489 million by 2025, owing to the rapid digitization and
  industrialization initiatives undertaken by the government in this
  region.
• Major players operating in the contact center software market include
  Avaya, Inc.; SAP SE; Enghouse Interactive; Five9, Inc.; Mitel
  Corporation; Alcatel Lucent Enterprise; Cisco Systems; and Unify, Inc

Companies Mentioned

• Alcatel Lucent Enterprise
• Avaya Inc.
• Cisco Systems Inc.
• Enghouse Interactive Inc.
• Five9 Inc.
• Genesys
• Microsoft Corporation
• NEC Corporation
• SAP SE
• Unify Inc.

For more information about this report visit https://www.researchandmarkets.com/r/siiizz

View source version on businesswire.com: https://www.businesswire.com/news/home/20190610005550/en/