Minnie’s Food Pantry Depends on Mitel for Seamless Communications and Collaboration

Demand grew over the years, along with Minnies reputation for delivering a red carpet-worthy experience with personalized attention to each family served.

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Business Wire, Inc.Business Wire, Inc.
Retrieved on: 
Wednesday, April 24, 2019
Information
Tags: 
Technology, Internet, Networks, Telecommunications, Mobile, Wireless, Philanthropy, Other Philanthropy, Telecommunications, Teleconferencing, Videotelephony, Wesley Clover, Mitel, Unified communications as a service, Unified communications
Geotags: 
United States, Texas
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Summary
Key Points: 
  • Demand grew over the years, along with Minnies reputation for delivering a red carpet-worthy experience with personalized attention to each family served.
  • This system, and our partnership with Mitel, is priceless because its going to allow us to work more efficiently and raise more donor dollars, said Cheryl Jackson, Founder, Minnies Food Pantry.
  • Working with Minnies has been a truly rewarding experience for Mitel as an organization and also for our employees, who regularly volunteer at the food pantry, said Daryl Reva, Vice President of UCaaS Marketing, Mitel.
  • Mitel is the only brand recognized across the Gartner Magic Quadrants for Contact Center, Unified Communications and Unified Communications as a Service.


Mitel®, a global leader in business communications, is partnering with Minnie’s
Food Pantry, a North Texas-based nonprofit and champion in the fight
against hunger, to power the organization’s connections with a
cloud-based solution designed to support the mission of providing
healthy meals and resources for families in need.

Founded as a labor of love by Cheryl Jackson in honor of her mother, the
late Minnie Hawthorne-Ewing, the food pantry began operations in 2008 in
a 500-square-foot facility. Demand grew over the years, along with
Minnie’s reputation for delivering a red carpet-worthy experience with
personalized attention to each family served. The rapid growth and
heightened profile eventually led to a gap in communications. To bridge
the divide, Minnie’s turned to Mitel.

Now, Minnie’s modern communications infrastructure makes it easy for
staff, donors and clients to interact. The Mitel solution also includes
simple-to-use contact center and collaboration applications. Contact
center capabilities enable Minnie’s to deliver a better donor and client
experience, ensuring high-quality, consistent donor and client
relations. Collaboration tools let staff members stay in touch wherever
they are, on any device, increasing productivity and keeping operations
running smoothly.

Minnie’s Pantry is also a proud participant of MitelServes. Established
in 2018, MitelServes is the company’s global giving program through
which Mitel employees around the world give back by volunteering in
their communities.

Quotes

“Communications is an integral part of what we do, so we want make sure
we have the best system in place. This system, and our partnership with
Mitel, is priceless because it’s going to allow us to work more
efficiently and raise more donor dollars,” said Cheryl Jackson, Founder,
Minnie’s Food Pantry. “In the future, we're becoming a resource center
and we're going to be successful because we have the communication
element in process, and in place, to help us to do that. It's going to
be amazing.”

“Working with Minnie’s has been a truly rewarding experience for Mitel
as an organization and also for our employees, who regularly volunteer
at the food pantry,” said Daryl Reva, Vice President of UCaaS Marketing,
Mitel. “What Minnie’s is doing day in and day out makes a real
difference in our community and we’re proud to support their mission in
every way we can.”

Additional Information

  • The Mitel unified communications-as-a-service solution deployed at
    Minnie’s includes MiCloud
    Connect    , MiCloud
    Connect Contact Center     and Mitel
    Teamwork    .
  • Mitel powers more than 4.6 million cloud seats, including more than
    1.4 million UCaaS (public cloud) seats worldwide.
  • Mitel is the only brand recognized across the Gartner Magic Quadrants
    for Contact Center, Unified Communications and Unified Communications
    as a Service.

Related Materials

About Minnie’s Food Pantry

Minnie’s Food Pantry was founded by Dr. Cheryl “Action” Jackson in 2008
in honor of her mother, the late Minnie Hawthorne-Ewing D.D. Since its
inception, Minnie’s Food Pantry has provided over nine million meals and
counting. A 501(c)(3) organization, Minnie’s Food Pantry is 100%
community funded and every dollar donated provides three meals to
families in need. For more information, please visit https://www.minniesfoodpantry.org/
or email [email protected].

About Mitel

A global market leader in business communications powering more than two
billion business connections, Mitel helps businesses and service
providers connect, collaborate and provide innovative services to their
customers. Our innovation and communications experts serve more than 70
million business users in more than 100 countries. For more information,
go to www.mitel.com and
follow us on Twitter @Mitel.

Mitel is the registered trademark of Mitel Networks Corporation.

All other trademarks are the property of their respective owners.

Copyright: 
Copyright Business Wire 2019