Nexthink Partners with Qualtrics to Combine Operational and Experience Data to Power the Future of Work

This collaboration brings together both operational data (O-Data) from Nexthink and employee experience data (X-Data) from Qualtrics to provide companies insights on where and how they can improve workplace technology experiences, through the lens of the employee.

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Business Wire, Inc.Business Wire, Inc.
Retrieved on: 
Tuesday, March 22, 2022
Information
Tags: 
Professional Services, Data Management, Technology, Human Resources, Software, Networks, XM, Experience management, Organization, Gaps, Glass, Emotion, Research, Environment, CEO, Co-production (public services), Quality of life, Software, Technology, DEX, Great, Partnership, Management, Risk management, Qualtrics, NEXTHINK, QUALTRICS
Geotags: 
NORTH AMERICA, UNITED STATES, UNITED KINGDOM, SWITZERLAND, EUROPE, MASSACHUSETTS, BOSTON
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Organisation: 
NEXTHINK, QUALTRICS
Summary
Key Points: 
  • This collaboration brings together both operational data (O-Data) from Nexthink and employee experience data (X-Data) from Qualtrics to provide companies insights on where and how they can improve workplace technology experiences, through the lens of the employee.
  • The technology employees use at work has become a critical part of the employee experience.
  • Having experience data from Qualtrics with operational data from Nexthink helps IT leaders deliver the technology experiences that impact employee engagement, satisfaction, and productivity.
  • At Nexthinks Experience Everywhere event, the two companies presented on what the future of work will look like and how it is shaping employee experiences.


Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced a partnership with Qualtrics, the leader and creator of the Experience Management (XM) category, that will provide a premier digital employee experience to joint customers. This collaboration brings together both operational data (O-Data) from Nexthink and employee experience data (X-Data) from Qualtrics to provide companies insights on where and how they can improve workplace technology experiences, through the lens of the employee.

“Engaging with employees in real-time is the key to supporting remote and hybrid digital work environments, to understand their needs, drive transformation and deliver better experiences with digital services in the enterprise,” said Pedro Bados, Co-founder and CEO at Nexthink. “Integrating real-time metrics on devices, applications, and networks with experience data from Qualtrics will provide IT teams with the ultimate single pane of glass to understand end-to-end digital employee experience while taking real-time actions to improve them.”

“The technology employees use at work has become a critical part of the employee experience. Employees are more engaged and productive when organizations have the right systems, software, and tools in place to support their work,” said Brad Anderson, President of Products and Services, Qualtrics. “Having experience data from Qualtrics with operational data from Nexthink helps IT leaders deliver the technology experiences that impact employee engagement, satisfaction, and productivity.”

At Nexthink’s Experience Everywhere event, the two companies presented on what the future of work will look like and how it is shaping employee experiences. In Brad Anderson’s session, he highlighted the importance of closing experience gaps in a hybrid work environment – citing Qualtrics research illustrating that employees who say they perceive their technology supports their work are 85% more likely to stay at their company, 230% more engaged and 13X more likely to say their employee experience is exceeding expectations.

In his keynote at the event, Pedro Bados referenced the Great Resignation trend as an opportunity to rethink the relationship people have with work. Changing the dynamic with how IT supports employees at work, so that it’s no longer just about productivity, quantity and incident-reporting, but supporting employee’s accomplishments and creating a fulfilling environment to provide a higher quality of life at work with a better employee experience.

Phase one integrations are available today. For more information on the partnership and integrations check out our recent blog post.

About Nexthink

Nexthink is the leader in digital employee experience management software. The company is energizing the future of work by providing IT leaders with unprecedented insight into employees’ daily experiences of technology at the device level – freeing IT to progress from reactive problem solving to proactive optimization. Nexthink enables its more than 1,100 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

About Qualtrics

Qualtrics, the leader and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Over 16,750 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)—the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit qualtrics.com.

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