Ingenico Launches IBM Watson-Enabled Chatbot to Enhance Customer Experience

Ingenico
Group, the global leader in seamless payment, launched its
innovative payment-enabled chatbot, which uses natural language
processing (NLP) from IBM Watson to create a smooth customer experience.
Watson capabilities allow Ingenico’s chatbot to better understand users’
requests once they have been inputted, whatever they may be. It can
better interpret nuances in language and phrasing, handling natural
variations in the way individuals communicate. As a result, the bot can
respond quickly and effectively enabling it to meet each user’s specific
needs, in a wide range of different languages. The new AI component
reduces steps consumers have to take in order to complete purchases
allowing merchants to boost conversion.

The chatbot, created in collaboration with JoinedApp,
incorporates Ingenico’s secure payment API to enhance a business’s
messaging app user experience. It enables customers to purchase products
and services safely and securely within a messaging app’s chat function,
bringing an end-to-end customer experience to the chat platform. By
enabling payments within the messaging app environment, merchants can
boost conversion by reducing the steps that consumers have to take in
order to complete their purchase.

The chatbot is ideal for use in the retail, hospitality, leisure and
travel sectors. It can be active 24 hours a day, seven days a week,
enabling a business to communicate with customers and handle
transactions around the clock. Moreover, it allows businesses to gather
valuable information on bot users’ needs and desires, enabling them to
tailor their offering to meet their customers’ changing requirements.

Speaking about the benefits of the chatbot’s payment capability, Gabriel
de Montessus, SVP Global Online (Retail BU) for Ingenico Group, said:
“This new AI-powered capability enhances user experience and improves
conversion significantly. Thanks to IBM Watson AI services, users simply
tell the bot their desired purchase and submit payment and delivery
information – achieving a truly seamless payment experience for
consumers.”

The chatbot is already available on the international payment market
showing up to five times better conversion rates compared to mobile
websites.

To find out more about the chatbot or about Ingenico’s payment support,
visit: www.ingenico.com.

About Ingenico Group

Ingenico Group (Euronext: FR0000125346 - ING) is the global leader in
seamless payment, providing smart, trusted and secure solutions to
empower commerce across all channels, in-store, online and mobile. With
the world’s largest payment acceptance network, we deliver secure
payment solutions with a local, national and international scope. We are
the trusted world-class partner for financial institutions and
retailers, from small merchants to several of the world’s best known
global brands. Our solutions enable merchants to simplify payment and
deliver their brand promise.

www.ingenico.com
twitter.com/ingenico

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