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Sodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX

Retrieved on: 
Wednesday, August 4, 2021

SOUTH SAN FRANCISCO, Calif., Aug. 4, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by Sodexo, a global food and facilities management service provider, to redesign its customer experience and reduce operating costs by unifying their service channels into a single omnichannel platform.

Key Points: 
  • They wanted to provide state-of-the-art customer care with faster and easier interactions on any channel using a cloud-based omnichannel contact center platform.
  • Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies.
  • Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots.
  • Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management .

Sodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX

Retrieved on: 
Wednesday, August 4, 2021

SOUTH SAN FRANCISCO, Calif., Aug. 4, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by Sodexo, a global food and facilities management service provider, to redesign its customer experience and reduce operating costs by unifying their service channels into a single omnichannel platform.

Key Points: 
  • They wanted to provide state-of-the-art customer care with faster and easier interactions on any channel using a cloud-based omnichannel contact center platform.
  • Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies.
  • Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots.
  • Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management .

KuCoin Brings Trading Bot to Web Users to Optimize Investment Methods

Retrieved on: 
Wednesday, August 4, 2021

The Trading Bot solution is now available to all users on mobile and through the web interface.

Key Points: 
  • The Trading Bot solution is now available to all users on mobile and through the web interface.
  • The KuCoin Trading Bot solution provides numerous benefits to cryptocurrency traders, including convenience, efficiency, and powerful strategies.
  • Over 2.5 million KuCoin users use the free Trading Bot, and the team will launch more trading bots in the future.
  • The web version of Trading Bot goes live today, and can be accessed through one's account under the "Trade" and "Trading Bot" menus.

Comm100 Expands Customer Engagement Solution Suite with Keyword Bot

Retrieved on: 
Tuesday, August 3, 2021

Comm100 , a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced the addition of a conversational, keyword-based chatbot as a standard feature in its suite of customer engagement solutions.

Key Points: 
  • Comm100 , a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced the addition of a conversational, keyword-based chatbot as a standard feature in its suite of customer engagement solutions.
  • In June 2021, the company introduced their Task Bot solution which takes customers through a decision tree of questions and answers until the customer has either received the answer they seek or asks for additional help from an agent.
  • Expanding on that release, Comm100 today has launched Keyword Bot which allows customers to interact with the chatbot through text on live chat, social and messaging channels.
  • Businesses can set up the bot easily by entering a list of targeted keywords that the chatbot can associate with answers.

HUMAN Cements Leadership Position in Bot Mitigation and Fight Against Fraud

Retrieved on: 
Thursday, July 29, 2021

HUMAN expanded its leadership team with the addition of Alexa Raad as the companys first Chief People, Purpose and Policy Officer.

Key Points: 
  • HUMAN expanded its leadership team with the addition of Alexa Raad as the companys first Chief People, Purpose and Policy Officer.
  • In addition to these leadership hires, HUMAN added more than 60 new employees in 1H 2021, taking the global headcount to more than 200.
  • HUMAN continues to lead in the fight against fraud, announcing new product innovations, including updates to its BotGuard technology and research initiatives.
  • HUMAN is a cybersecurity company that protects enterprises from bot attacks to keep digital experiences human.

Emplifi Service Cloud Further Extends Email Automation and Social Messenger Capabilities, Enabling Brands to Reduce Time and Cost Associated with Customer Support

Retrieved on: 
Tuesday, July 27, 2021

Emplifis AI-based EVA drastically reduces the time and cost associated with customer support via email, while Social Messenger capabilities provide convenience for consumers across multiple messaging applications.

Key Points: 
  • Emplifis AI-based EVA drastically reduces the time and cost associated with customer support via email, while Social Messenger capabilities provide convenience for consumers across multiple messaging applications.
  • Emplifi EVA is an automated customer service tool that processes inbound emails, processes the customer request, and generates highly accurate responses.
  • EVA drastically reduces the time and cost associated with customer email management and because EVA learns from how human customer service agents respond to customer issues, interactions retain a human feel.
  • In addition to Facebook Messenger for Business and Twitter Direct Message, Emplifi Service Clouds Social Messenger bots now also support WhatsApp and Google Business Messages.

Cooperative Benefits Group Builds IT Infrastructure on SnapLogic in Four Months

Retrieved on: 
Tuesday, July 27, 2021

SnapLogic , provider of the #1 Intelligent Integration Platform , today announced that Cooperative Benefits Group (CBG), a startup infrastructure company that provides pharmacy benefit management (PBM) and clinical pharmacy services to businesses, used SnapLogic to build and support their entire IT infrastructure within four months.

Key Points: 
  • SnapLogic , provider of the #1 Intelligent Integration Platform , today announced that Cooperative Benefits Group (CBG), a startup infrastructure company that provides pharmacy benefit management (PBM) and clinical pharmacy services to businesses, used SnapLogic to build and support their entire IT infrastructure within four months.
  • CBG was founded in January 2020 and had four months to stand up their IT infrastructure.
  • From there, they focused on compliance, security, and analytics; application integration and API connectivity; and AI/ML, bots, RPA, and automation.
  • Thanks to the SnapLogic team and platform, we were able to build the infrastructure foundation for our future success in record time.

The Worldwide Bot Security Industry is Expected to Reach $983 Million by 2026

Retrieved on: 
Thursday, July 22, 2021

The services segment includes various services that are required to deploy, execute, and maintain the bot security platform in an organization.

Key Points: 
  • The services segment includes various services that are required to deploy, execute, and maintain the bot security platform in an organization.
  • As the adoption of the bot security platform increases, the demand for these services is also expected to increase.
  • Bot security can be provided through Managed Security Services (MSS) analysts who provide remote assistance and incident response to clients in case of suspicious activities.
  • Bot security services ensure 24/7 protection against increasingly sophisticated architectures, SOCs manned by security experts, and quick incident response services.

Indy Tech Gives Raises More Than $90,000 for Local Charities

Retrieved on: 
Thursday, July 22, 2021

The 2021Indy Tech Givescampaign surpassed the collective $75,000 fundraising goal and raised$90,308 in six weeks.

Key Points: 
  • The 2021Indy Tech Givescampaign surpassed the collective $75,000 fundraising goal and raised$90,308 in six weeks.
  • DeveloperTown hosted an evening of Beer & Bots recruiting teams for a robot battle competition with all proceeds going towards their Indy Tech Gives campaign for TechPoint Foundation for Youth.
  • "We are so pleased to have participated in the Indy Tech Gives fundraising program," said Chad Hankinson, president of Leaf Software Solutions.
  • For more information about joining the 2022 Indy Tech Gives, please visit: https://bit.ly/36OaXNX .

Ivy.ai Announces AI Chatbot Support to Streamline Name, Image and Likeness Policies

Retrieved on: 
Thursday, July 15, 2021

Boulder, CO, July 15, 2021 (GLOBE NEWSWIRE) -- Ivy.ai can streamline resources and policies related to name, image and likeness through its chatbot to provide a seamless experience for student-athletes.

Key Points: 
  • Boulder, CO, July 15, 2021 (GLOBE NEWSWIRE) -- Ivy.ai can streamline resources and policies related to name, image and likeness through its chatbot to provide a seamless experience for student-athletes.
  • Athletic departments at colleges and universities are overwhelmed by the challenges posed by the name, image and likeness legislation, said Mary Frances Coryell, Vice President of Strategic Alliances and Partnership.
  • Our chatbot can digest all relevant policy information and provide answers to student-athletes at any time on any device.
  • The NIL chatbot will answer commonly asked questions related to name, image and likeness questions or leverage Live Chat to address topics not supported by the bot.