Sodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX
SOUTH SAN FRANCISCO, Calif., Aug. 4, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by Sodexo, a global food and facilities management service provider, to redesign its customer experience and reduce operating costs by unifying their service channels into a single omnichannel platform.
- They wanted to provide state-of-the-art customer care with faster and easier interactions on any channel using a cloud-based omnichannel contact center platform.
- Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies.
- Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots.
- Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management .