Ocelot Launches Enterprise-Grade Live Chat Technology for Higher Ed to Support Personalized Virtual Student Service
When a chatbot does not have an answer, the integrated Live Chat feature escalates the case to a staff member, for human intervention.
- When a chatbot does not have an answer, the integrated Live Chat feature escalates the case to a staff member, for human intervention.
- And when staff are not available for Live Chat, the chatbots are working during the off hours to assist students.
- Collectively, Ocelot's AI-powered chatbot, extensive library of online video content, SIS integrations, deep expertise in enrollment and financial aid, and the "Live Chat" tool provides colleges an easy-to-use platform for personalized, virtual, student service support across campus.
- Founded in 2003, Ocelot is higher education's #1 SaaS provider of multilingual artificially intelligent chatbots to higher education.