Cisco Seeks to Add Artificial Intelligence Capabilities to its Existing Customer Relationship Management Solutions

Cisco Systems Inc has agreed to buy customer service software developer IMImobile Plc in a deal valued at about £543 million ($727 million).
IMImobile provides software and services which allow enterprises and organizations to stay constantly connected to their customers through enhanced interactive channels including social, messaging and voice.The deal comes as Cisco seeks to add artificial intelligence capabilities to its existing customer relationship management solution in order to improve the way its customers communicate with their end users.
With the addition of IMImobile’s software and services, Cisco will be able to automate the outreach process more effectively than ever before.
To see the full article and a list of related reports on the market, visit "Cisco Seeks to Add Artificial Intelligence Capabilities to its Existing Customer Relationship Management Solutions"
ResearchAndMarkets.com is the world's leading source for international market research reports and market data.

DUBLIN, Dec. 11, 2020 /PRNewswire/ -- ResearchAndMarkets.com published a new article on the CRM industry "Cisco Seeks to Add Artificial Intelligence Capabilities to its Existing Customer Relationship Management Solutions"

Cisco Systems Inc has agreed to buy customer service software developer IMImobile Plc in a deal valued at about £543 million ($727 million). IMImobile provides software and services which allow enterprises and organizations to stay constantly connected to their customers through enhanced interactive channels including social, messaging and voice. The deal comes as Cisco seeks to add artificial intelligence capabilities to its existing customer relationship management solution in order to improve the way its customers communicate with their end users.

With the addition of IMImobile’s software and services, Cisco will be able to automate the outreach process more effectively than ever before. For example, it will be able to provide customer representatives with contextual information about the customer to ensure the interaction is tailored to their needs as well helping their customers connect with end users through their channel of choice. The acquisition of IMImobile is expected to close in the first quarter of 2021.

To see the full article and a list of related reports on the market, visit "Cisco Seeks to Add Artificial Intelligence Capabilities to its Existing Customer Relationship Management Solutions"

About ResearchAndMarkets.com
ResearchAndMarkets.com is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

Media Contact:

Research and Markets
Laura Wood, Senior Manager
[email protected]

For E.S.T Office Hours Call +1-917-300-0470
For U.S./CAN Toll Free Call +1-800-526-8630
For GMT Office Hours Call +353-1-416-8900

U.S. Fax: 646-607-1907
Fax (outside U.S.): +353-1-481-1716

View original content:http://www.prnewswire.com/news-releases/cisco-seeks-to-add-artificial-intelligence-capabilities-to-its-existing-customer-relationship-management-solutions-301191207.html

SOURCE Research and Markets