Quore Deemed Essential to Uphold Guest Experience During Pandemic at Holiday Inn Detroit Northwest
Retrieved on:
Tuesday, September 15, 2020
Quore was temporarily suspended but quickly brought back when guest satisfaction suffered.
Key Points:
- Quore was temporarily suspended but quickly brought back when guest satisfaction suffered.
- Travis Maschino, General Manager of the Holiday Inn Detroit Northwest, attributed the decline with the absence of Quore.
- After reinstating Quore, the Holiday Inn Detroit Northwest saw their operations and customer satisfaction return to their high standard.
- "In addition to operational protocols and procedures constantly evolving, so are guest expectations," says David Fox, Quore COO.