HDI Announces Most-Read Technical Support and Service Management Topics of 2019
COLORADO SPRINGS, Colo., Dec. 18, 2019 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, today announced the topics and trends that technical support and service management professionals sought out in 2019.
- COLORADO SPRINGS, Colo., Dec. 18, 2019 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, today announced the topics and trends that technical support and service management professionals sought out in 2019.
- These articles first appeared in HDIs weekly newsletter, SupportWorld, which focuses on trends and topics related to technical support and service management.
- In 2019, four of the top trending topics in technical support and service management were:
ITIL has been the framework of choice for many organizations for years. - HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery.