Tangoe Launches New Enterprise Lifecycle Experience for Apple

Tangoe,
the enterprise technology management leader that empowers enterprises to
centralize, comprehend and control their technology environments, today
announced it is bringing a new enterprise Managed Mobility Services
(MMS) lifecycle experience to businesses deploying Apple products.

Tangoe—with nearly eight million Apple devices under management—pairs
its award-winning mobility management platform with Apple service
provider Application Programming Interfaces (APIs) to provide customers
with an unprecedented level of visibility and orchestration into their
Apple deployments. With the addition of Tangoe services and support
capabilities, customers gain deeper insights into their Apple program to
lower total cost of ownership, streamline deployment and increase
employee satisfaction.

“Apple comprises the majority of our customers’ connected devices,” said
Ian Runyon, Vice President of Product - MMS, Tangoe. “We are thrilled to
give our customers a holistic and transparent view into their iPhone,
iPad, Mac and Apple Watch install base and cellular usage, all within
the Tangoe MMS platform. This is an exciting first step to additional
automation opportunities that will help our customers source, provision
and manage Apple devices.”

Software Integrations with Apple Service Provider APIs Lower Total
Cost of Ownership

Tangoe’s mobility management software will feature technical
integrations with Apple service provider APIs to deliver increased
visibility to product details, new orchestration opportunities and
configurable workflow templates to streamline processes for procuring
and managing Apple devices and services. Additional enrollment
capabilities for Apple devices and services will be introduced later
this year.

Tangoe’s mobility management workflows optimize monthly carrier
expenses, initiate software-driven processes to identify zero-usage
lines, recommend plan and feature changes that create savings
opportunities, and report global call detail records by employee, line,
location and more.

Services Streamline iPhone, iPad and Mac Deployments

Tangoe Advisory Services (TAS) and Tangoe Unified Endpoint Management
(UEM) Services combined with Apple Business Manager can help customers
new to iOS or macOS streamline deployment and management of devices and
apps.

The team assesses customers’ iOS, Mac and Wi-Fi deployment readiness,
offloads UEM administration and enables automated device configuration
with Apple Business Manager to integrate macOS with existing directory
services to accelerate employee choice initiatives.

One-Stop Support for Apple Products and Platforms Increases Employee
Satisfaction

Tangoe’s 24/7 global help desk currently supports administrators and end
users for more than eight million Apple devices. As an Apple managed
service provider, Tangoe’s experts can now take calls for any Apple
product running iOS or macOS.

With Tangoe’s current first-call resolution rate of 96%, customers will
be delighted to be able to call into the help desk, speak to a
knowledgeable expert and have their issue(s) resolved as quickly as
possible. This includes expanded U.S. reverse logistics capabilities for
device repairs and replacements with Apple genuine parts. For existing
customers who already rely on Tangoe’s mobility help desk for iOS
support, they will now be able to utilize the same team of tech experts
to handle macOS support requests. For customers of AppleCare Enterprise
Support, this means they can escalate through a single team for
Apple-related cases.

“Working with Apple lets us extend our enterprise technology management
solutions in the marketplace and help our joint customers work more
efficiently,” said Bob Irwin, Tangoe CEO. “We can tap Apple’s expertise
as we invest in automation technologies and Apple deployment best
practices to help our customers reduce costs and increase productivity.
Tangoe continues to set the standard in enterprise technology
management, and we are thrilled about the opportunity to work with
Apple.”

Availability

• The Tangoe for Apple offering will begin rolling out to its largest
  channel partners this month.
• The Tangoe software integrations with Apple APIs will be announced in
  spring and summer 2019.

To learn more about how Tangoe for Apple devices can help your
enterprise work smarter every day, please contact us at [email protected].

ABOUT TANGOE

Tangoe empowers enterprises to centralize, comprehend, and control their
technology environments. As the industry leader, Tangoe optimizes more
telecom expenses and manages more mobile devices than their next three
competitors combined.

View source version on businesswire.com: https://www.businesswire.com/news/home/20190307005421/en/