ITSM

4me(R) Acquires StatusCast, Adding Incident Management Capabilities to Its Leading SaaS-Based ITSM Platform

Retrieved on: 
Martedì, Aprile 2, 2024
ITSM, Customer, Service management, Service, Service provider, Communication, Software as a service, Automation, MTTR, SLA, Acquisition, 4ME

The acquisition strengthens 4me's position in the ITSM market and represents another advancement in its efforts to assist companies in transforming their businesses with the most advanced and complete service management platform in the industry.

Key Points: 
  • The acquisition strengthens 4me's position in the ITSM market and represents another advancement in its efforts to assist companies in transforming their businesses with the most advanced and complete service management platform in the industry.
  • Our transformation of traditional service management is built on an advanced technology platform," said Kevin McGibben, CEO of 4me.
  • "Integrating StatusCast's leading capabilities for incident management and status updates with 4me's core IT Service Management capabilities strengthens the IT operational power of our platform."
  • - MSPs, Network Operations Centers, support and service desk teams can use StatusCast incident management to add a layer of automation and end-to-end capability for incident management and service level agreement (SLAs) management for their clients.

Clear Skye IGA 5.1 Streamlines Business Processes and Identity Security on the ServiceNow Platform

Retrieved on: 
Giovedì, Maggio 9, 2024
Data Management, Security, Technology, Other Technology, Software, Networks, Table tennis rubber, ITSM, ServiceNow, Parity, Policy, IGA, Research, DevOps, Software as a service, Automation, Visibility, ESG, Oracle Fusion, Employment, Organization, Online shopping

Clear Skye® Inc. today announced the release of Clear Skye IGA 5.1, an identity security and governance solution built natively on the ServiceNow Platform.

Key Points: 
  • Clear Skye® Inc. today announced the release of Clear Skye IGA 5.1, an identity security and governance solution built natively on the ServiceNow Platform.
  • With an emphasis on simplifying workflows and increasing productivity, while strengthening security protocols, the ideal identity governance solution is one that can be deployed through an organization’s existing business platform.
  • Clear Skye 5.1 enables customers to achieve this through:
    Streamlined Deployments and Upgrades: A new automated test framework provides a standardized approach to regression tests on configuration and customizations before Clear Skye and ServiceNow initial roll-outs and upgrades.
  • As a result, 50% of organizations expect to integrate IGA with business and process automation, according to research from ESG .

Bianchi Bicycles Chooses EasyVista for IT Service Management as a Key Step in Its Digital Transformation Journey

Retrieved on: 
Martedì, Maggio 7, 2024
Telecommunications, Software, Sports, Internet, Data Management, Technology, Biking, Cycling, Mobile, Wireless, ITSM, Bianchi, Bianchi (company), Growth, Software as a service, History, Retail

These developments have increased operational complexity, necessitating robust IT infrastructure and management models to support rapid expansion in a dynamic market.

Key Points: 
  • These developments have increased operational complexity, necessitating robust IT infrastructure and management models to support rapid expansion in a dynamic market.
  • Enrico Celotto, Global Chief Marketing Officer at EasyVista, stated, "We are honored to support Bianchi in its digital transformation.
  • Mauro Toso, Chief Information Officer at Bianchi Bicycles, remarked, "With EasyVista, we continue our digital transformation journey, crucial for supporting our international expansion.
  • The collaboration between Bianchi and EasyVista exemplifies how historic brands can leverage technology to thrive in the digital age while maintaining a commitment to excellence and innovation.

ServiceNow Enhances Creator Workflows to Scale Digital Transformation Across the Enterprise

Retrieved on: 
Martedì, Maggio 7, 2024
Internet, Data Management, Technology, Artificial Intelligence, Software, Knowledge, ITSM, Part, ROI, ProAssurance, Automation, Process mining, Commercial software, AI, Service catalog, Empowerment, API, Life, HRSD, RPA, Engineering, NASCAR, Assist, Environment, CSM, Pressure, Multimedia, IDC, Sales

Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024 , ServiceNow (NYSE: NOW), the AI platform for business transformation, introduced a new no-code development studio and new automation capabilities to accelerate and scale digital transformation across the enterprise.

Key Points: 
  • Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024 , ServiceNow (NYSE: NOW), the AI platform for business transformation, introduced a new no-code development studio and new automation capabilities to accelerate and scale digital transformation across the enterprise.
  • New Creator Studio – available with ServiceNow App Engine – extends existing low-code leadership with an intuitive, no-code experience that empowers every employee to build applications.
  • These new solutions and tools further complement ServiceNow’s growing Now Assist for Creator generative AI capabilities.
  • Creator Studio complements existing ServiceNow development capabilities like App Engine Studio by providing a new entry point for application creation.

Lifenet Insurance to Improve Employee Work Efficiency

Retrieved on: 
Mercoledì, Maggio 8, 2024
Security, Professional Services, Technology, Insurance, Software, Digital technology, ITSM, Organization, Urban planning, Air Methods, Neuron, PDCA, Work, Software as a service, Record, DEX, ITIL

Ivanti Software K.K., the Japanese subsidiary of Ivanti , a tech company that breaks barriers between IT and security departments so that Everywhere Work can thrive, and Lifenet Insurance Co. (Lifenet Insurance), today announced that Ivanti Neurons for ITSM , Ivanti's SaaS-based IT service management solution, has gone live.

Key Points: 
  • Ivanti Software K.K., the Japanese subsidiary of Ivanti , a tech company that breaks barriers between IT and security departments so that Everywhere Work can thrive, and Lifenet Insurance Co. (Lifenet Insurance), today announced that Ivanti Neurons for ITSM , Ivanti's SaaS-based IT service management solution, has gone live.
  • Lifenet Insurance is committed to "honesty, simplicity, affordability, and convenience."
  • Junpei Yokosawa, Director (in charge of IT Strategy Department/System Planning Department/System Operation Department/Data Science Promotion Office), Lifenet Insurance Company, comments:
    “Lifenet Insurance went live in a short period of time after deciding to adopt Ivanti IT Service Management.
  • IT service management is a key component of DEX and we are committed to helping Lifenet Insurance improve employee satisfaction in the future.”
    Lifenet Insurance plans to measure the effectiveness of Ivanti's IT service management solution, Ivanti Neurons for ITSM, as it becomes available.

4me Announces Global User Event 'Connect 24' - Showcasing Innovations in Service Management

Retrieved on: 
Martedì, Maggio 7, 2024
Networks, Security, Technology, Artificial Intelligence, Software, ITSM, Leaver, Learning, Fever-Tree, Service management, Service, AI, HR, Integration, Beur, Mover, Revo, ESM, Software as a service, 4ME, Beurs van Berlage, SSP Group, Organization, Connect, Management

4me ®, the SaaS-based Service Management software platform for the modern enterprise, announces its 9th annual Connect event, 4me Connect 24, on May 14-16, at Beurs van Berlage in Amsterdam.

Key Points: 
  • 4me ®, the SaaS-based Service Management software platform for the modern enterprise, announces its 9th annual Connect event, 4me Connect 24, on May 14-16, at Beurs van Berlage in Amsterdam.
  • This year's groundbreaking assembly of service management pros offers an immersive experience into the future of IT service management (ITSM) and enterprise service management (ESM).
  • “4me Connect is a rallying point for service management pros.
  • To register for 4me Connect 24 and for more information about the agenda, speakers and sessions, please visit 4me's event page .

Urge to Simplify Draws More European Firms to ServiceNow

Retrieved on: 
Venerdì, Maggio 3, 2024
Networks, Data Analytics, Professional Services, Technology, Artificial Intelligence, ITSM, ServiceNow, KPMG, Infosys, Process mining, TCS, HR, HCLTech, Wipro, LTIMindtree, Research, NTT, ISG, Consultant, Assist, Automation, Natural language, Fujitsu, CSM, Research report, Customer, Human voice, Generative, Predictive analytics, Accenture, Voice of the customer

The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.

Key Points: 
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.
  • “The proliferation of ServiceNow modules has been a boon to European enterprises as well as to providers,” said Dr. Matthias Paletta, director, technology modernization, for ISG EMEA.
  • European companies are meticulously evaluating the returns on their ServiceNow investments and exploring avenues to augment efficiency and curtail superfluous expenses, ISG says.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe evaluates the capabilities of 36 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.

ServiceNow’s Expanded Scope Boosts Uptake in Australia

Retrieved on: 
Venerdì, Maggio 3, 2024
Professional Services, Data Management, Security, Data Analytics, Technology, Human Resources, Consulting, Knowledge, AC3, ITSM, Ecosystem, KPMG, Infosys, TCS, HR, Wipro, Research, Kinetic, ISG, Automation, Fujitsu, Knowledge extraction, Synthetic media, Research report, Customer, Human voice, Head, Telecommunications, Name, Algorithm, Organization, Growth, Accenture, Voice of the customer, HCLTech, Risk management

Last year, growth in ServiceNow adoption in Australia likely surpassed the company’s global growth rate, the ISG report noted.

Key Points: 
  • Last year, growth in ServiceNow adoption in Australia likely surpassed the company’s global growth rate, the ISG report noted.
  • “Australian enterprises already trust ServiceNow for ITSM,” said Michael Gale, partner and head of ISG Asia Pacific.
  • Due to the high cost of extensive ServiceNow deployments, the company’s Australian customer base is predominantly in large enterprises.
  • In the area of customer experience, KPMG is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem partners.

Forty8Fifty Labs Receives Atlassian Partner of the Year 2023: Team Excellence

Retrieved on: 
Martedì, Aprile 30, 2024
Cloud, ITSM, Business, Calendar, Partner, Labs

ATLANTA, April 30, 2024 /PRNewswire/ -- Forty8Fifty Labs, the company that innovates to create your differentiation, today announced that it has received Atlassian Partner of the Year 2023: Team Excellence for its outstanding contribution and achievements on behalf of Atlassian customers during the calendar year 2023. This includes exceptional efforts in developing new business, thought leadership, and products and services that complement Atlassian.

Key Points: 
  • Forty8Fifty Labs was one of 28 global partner recipients honored in the annual Atlassian Partner of the Year program for its continuous efforts and exceptional customer work.
  • This latest Atlassian Partner of the Year recognition is the sixth time Forty8Fifty Labs has been recognized as a Partner of the Year by Atlassian and adds to a growing list of Atlassian designations and awards.
  • An Atlassian Platinum Enterprise Solution Partner, Forty8Fifty Labs was also named Atlassian Partner of the Year 2022: Services Americas; Atlassian Partner of the Year 2021: Cloud Services; Atlassian Partner of the Year 2020: Services; Atlassian Partner of the Year 2019: Technology Innovator; and Atlassian Partner of the Year 2017: Rising Star.
  • Forty8Fifty Labs also received its Atlassian Specialized Partner: Cloud designation in 2022 and Atlassian Specialized Partner: ITSM designation in 2023.

Splashtop to Showcase Innovative Remote Access Solutions at SupportWorld Live 2024

Retrieved on: 
Lunedì, Aprile 15, 2024
ITSM, ServiceNow, Splashtop, Zendesk, HDI, Conference, Colorado Convention Center, Communication

CUPERTINO, Calif., April 15, 2024 (GLOBE NEWSWIRE) -- Splashtop , a leader in remote solutions that simplify the work-anywhere world, is thrilled to announce its participation as an exhibitor at the upcoming SupportWorld Live conference.

Key Points: 
  • CUPERTINO, Calif., April 15, 2024 (GLOBE NEWSWIRE) -- Splashtop , a leader in remote solutions that simplify the work-anywhere world, is thrilled to announce its participation as an exhibitor at the upcoming SupportWorld Live conference.
  • SupportWorld Live gathers over 1,500 industry professionals in one location to explore the most comprehensive selection of technology and services.
  • At booth #211, Splashtop will demonstrate its state-of-the-art remote access and IT support solutions, including Splashtop Enterprise and Splashtop SOS .
  • For more information about Splashtop and its award-winning remote access and support solutions, please visit Splashtop.com .