Voice of the customer

Azure Gains an Edge in Mexico’s Expanding Cloud System

Retrieved on: 
Giovedì, Maggio 23, 2024
Professional Services, Data Management, Data Analytics, Technology, Software, Networks, Consulting, Cloud, Human voice, Microsoft, DXC Technology, TCS, Cloud computing, Voice of the customer, Accenture, TEAMS, IBM, SAP, SAP S/4HANA, Customer, Research, Growth, ISG, Data analysis, Architecture, Research report, Artificial intelligence, Generative, Video game

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Mexico finds the Azure platform is recording growth superior to that of other cloud computing services in the country.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Mexico finds the Azure platform is recording growth superior to that of other cloud computing services in the country.
  • “The Azure managed services market in Mexico is witnessing rapid growth,” said Bill Huber, partner, Digital Platforms and Solutions, for ISG.
  • RISE is spurring a growing number of new implementations and migrations to the Azure cloud, ISG says.
  • In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft cloud ecosystem providers.

Brazil’s Firms Reap Benefits of an Evolving Cloud Landscape

Retrieved on: 
Mercoledì, Maggio 22, 2024
Networks, Data Management, Technology, Artificial Intelligence, Software, Cloud, Dell, Human voice, Microsoft, DXC Technology, OpenAI, Managed services, Kumulus, Voice of the customer, ESG, Accenture, Redshift, Ecosystem, Ingram Micro, SAP, AI, Customer, Research, ISG, VIVO, Architecture, GPT, Research report, Dedalus, Artificial intelligence, Generative, Video game

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Brazil finds the increasing number of Brazilian enterprises adopting the cloud is driving providers to offer more solutions and services, which in turn attracts an even greater number of companies to the cloud.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Brazil finds the increasing number of Brazilian enterprises adopting the cloud is driving providers to offer more solutions and services, which in turn attracts an even greater number of companies to the cloud.
  • “The Microsoft partner ecosystem has grown 15-fold since 2021, with more partners being accredited based on changes to the company’s qualification process.”
    One of the most prominent features of Brazil’s constantly evolving technological landscape is, of course, artificial intelligence, or AI.
  • Enhanced capabilities include providing personalized recommendations and data clustering and segmentation to deliver customized solutions across various economic sectors, ISG says.
  • In the area of customer experience, Bechtle is named the global ISG CX Star Performer for 2024 among Microsoft cloud ecosystem providers.

Virgin Atlantic Recognized for Customer Experience Excellence with Medallia and Kantar Program

Retrieved on: 
Mercoledì, Maggio 22, 2024
Technology, Men, Other Travel, Transportation, Destinations, Travel, Consumer, Professional Services, Air, Transport, Vacation, Software, Data Analytics, Women, Cloud, Customer service, Partnership, Human voice, Voice of the customer, Heart, VOC, CX, Perception

Medallia, Inc. , the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the “Best Use of Customer Insight” accolade by the Institute of Customer Service.

Key Points: 
  • Medallia, Inc. , the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the “Best Use of Customer Insight” accolade by the Institute of Customer Service.
  • This will provide Virgin Atlantic with a comprehensive view of its customers’ experiences to inform meaningful change and strengthen the company’s brand.
  • Medallia and Kantar have been working in partnership with Virgin Atlantic and Virgin Atlantic Holidays since 2018, with the airline’s VOC program powered by Medallia Experience Cloud and delivered by Kantar.
  • This program captures customer feedback across each interaction, presenting a real-time, unified view of the customer experience across the brand’s operations.

GenAI Adds Speed to ServiceNow Business Transformations

Retrieved on: 
Mercoledì, Maggio 15, 2024
Networks, Data Management, Apps, Applications, Technology, Software, Cloud, Human voice, Voice of the customer, Barrel, KPMG, Knowledge, Accenture, Government, Chachapoya culture, Customer, Research, ISG, Research report, Benchmarking, YSSY

In a rapidly changing business environment, the addition of GenAI to the latest version of ServiceNow will enable Brazilian enterprises to dramatically speed up their business transformations, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.

Key Points: 
  • In a rapidly changing business environment, the addition of GenAI to the latest version of ServiceNow will enable Brazilian enterprises to dramatically speed up their business transformations, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil finds the GenAI-enhanced version of ServiceNow could lead to faster business transformations for enterprises in Brazil.
  • “The convergence of IT and business processes on platforms like ServiceNow will accelerate business transformation in Brazil over the next few years.”
    Recently, there has been a marked increase in Brazilian enterprises seeking ServiceNow partners that not only demonstrate a deep understanding of ServiceNow technologies but also have knowledge of business processes, the ISG report says.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Brazil evaluates the capabilities of 27 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.

Some German Enterprises Are Remaining Cloud Cautious

Retrieved on: 
Martedì, Maggio 14, 2024
Professional Services, Technology, Data Analytics, Finance, Software, Artificial Intelligence, ECC, Cloud, Human voice, TCS, Voice of the customer, Accenture, Risk, NTT, Ecosystem, Tech Mahindra, CBS, Infosys, SAP, SAP ERP, Customer, Research, ISG, CANCOM, Research report, Wipro, All, NTT DATA, Renewable energy

The 2024 ISG Provider Lens™ SAP Ecosystem report for Germany finds the general trend toward cloud migration will continue, even if German enterprises are more cautious than companies in other markets.

Key Points: 
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for Germany finds the general trend toward cloud migration will continue, even if German enterprises are more cautious than companies in other markets.
  • The reluctance to quickly adopt cloud solutions has been the most conspicuous among small and medium-sized enterprises in Germany, the ISG report says.
  • Midmarket enterprises are seeking partners that can guide them in their end-to-end SAP S/4HANA transformation journey, the ISG report says.
  • For more insights into the challenges faced by German enterprises in the SAP ecosystem, see the ISG Provider Lens™ Focal Points briefing here .

BTP Business is Booming for Brazilian Firms, SAP Providers

Retrieved on: 
Mercoledì, Maggio 8, 2024
Networks, Data Management, Apps, Applications, Technology, Software, Cloud, Ecosystem, SAP SuccessFactors, Organizational culture, Infosys, SAP ERP, HR, Wipro, SAP, NTT DATA, NTT, Meta, Research, ISG, Attention, Tech Mahindra, Research report, ESG, Human voice, Customer, BTP, HXM, Name, Atos, Accenture, Voice of the customer, Management

The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil finds that the development and integration of SAP BTP has led to a significant increase in the number of platform developers and BTP-certified professionals.

Key Points: 
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil finds that the development and integration of SAP BTP has led to a significant increase in the number of platform developers and BTP-certified professionals.
  • The aim is to keep the digital core clean, using SAP BTP as the hub and S/4HANA on-premises or in the private or public cloud, the ISG report says.
  • The 2024 ISG Provider Lens™ SAP Ecosystem report for Brazil evaluates the capabilities of 47 providers across five quadrants: SAP S/4HANA System Transformation for Large Accounts, SAP S/4HANA System Transformation for Midmarket, SAP Application Managed Services, Managed Cloud Services for SAP ERP and SAP SuccessFactors HXM Partner Services.
  • In the area of customer experience, Infosys is named the global ISG CX Star Performer for 2024 among SAP Ecosystem providers.

Europe’s Enterprises Rising to Meet Digital Expectations

Retrieved on: 
Mercoledì, Maggio 8, 2024
Consulting, Data Management, Technology, Manufacturing, Professional Services, Security, Software, Artificial Intelligence, Engineering, Hardware, Electronic Design Automation, HARMAN, Ecosystem, Infosys, Internet of things, TCS, Integration, Platform as a service, Wipro, NTT DATA, LTIMindtree, Research, NTT, ISG, Forecasting, Tech Mahindra, Persistent Systems, Research report, Digitization, Human voice, Customer, GlobalLogic, Fourth Industrial Revolution, Accenture, Voice of the customer, Mobile phone

The 2024 ISG Provider Lens™ Digital Engineering Services report for Europe finds digital engineering services are revolutionizing European businesses at a brisk pace.

Key Points: 
  • The 2024 ISG Provider Lens™ Digital Engineering Services report for Europe finds digital engineering services are revolutionizing European businesses at a brisk pace.
  • “The digital landscape is changing very quickly,” said Gaurav Gupta, partner and global head, digital engineering, for ISG.
  • The rising use of industrial IoT, immersive technologies, digital twins, digital threads and other digital tools have significant implications for many European industries, the report says.
  • The ultimate goal of digital thread and digital twin technologies is to streamline workflows and enable timely interventions in manufacturing and supply chain functions, the report says.

GenAI Triggers Digital Engineering Technology Shift in U.S.

Retrieved on: 
Martedì, Maggio 7, 2024
Software, Mobile, Wireless, Internet, Hardware, Electronic Design Automation, Data Management, Technology, Artificial Intelligence, Security, Practice Management, Consulting, Health, HARMAN, Monochorionic twins, Infosys, Internet of things, TCS, AI, Integration, Wipro, NTT DATA, LTIMindtree, Research, NTT, ISG, Digital, Engineering, Tech Mahindra, Persistent Systems, Research report, Face, Human voice, Customer, Modularity, GlobalLogic, Accenture, Architecture, Voice of the customer, HCLTech, Deep learning

The 2024 ISG Provider Lens™ Digital Engineering Services report for the U.S. finds that the growing power and importance of generative AI (GenAI) sparked this transformation, with service providers integrating GenAI capabilities into their software platforms and services.

Key Points: 
  • The 2024 ISG Provider Lens™ Digital Engineering Services report for the U.S. finds that the growing power and importance of generative AI (GenAI) sparked this transformation, with service providers integrating GenAI capabilities into their software platforms and services.
  • “GenAI has led U.S. enterprises to revisit their technology roadmaps,” said Gaurav Gupta, partner and global leader, Digital Engineering, at ISG.
  • “Companies are eager to adopt new tools that can deliver solid benefits, so the digital engineering technology sector is heading for strong growth.”
    While several leading global system integrators have added GenAI capabilities into their portfolios, enterprise adoption of GenAI for digital engineering so far has been cautious and selective, the report says.
  • Integrators are beginning to offer GenAI for automating the creation of design alternatives, optimizing solutions to complex engineering problems and enabling rapid prototyping.

Azure OpenAI Services Could Give Swiss Firms an AI Edge

Retrieved on: 
Lunedì, Maggio 6, 2024
Professional Services, Data Management, Technology, Software, Consulting, Artificial Intelligence, Cloud, GitHub Copilot, SAP, AI, BSNL Broadband, Wipro, ELCA, Research, ISG, PwC, First officer (aviation), Microsoft, Research report, GitHub, Human voice, Customer, Azure, MDW, Swisscom, All, UMB, Generative, Microsoft Dynamics 365, Growth, Voice of the customer

The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Switzerland finds that the addition of Azure OpenAI services to data centers in Zürich and Geneva could boost Switzerland’s recognition as a hub for AI research and development.

Key Points: 
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Switzerland finds that the addition of Azure OpenAI services to data centers in Zürich and Geneva could boost Switzerland’s recognition as a hub for AI research and development.
  • This local presence enables Swiss enterprises to meet regulatory requirements while rapidly deploying AI-based solutions, the ISG report says.
  • “This unlocks opportunities for Swiss companies to increase efficiency and gain decisive competitive advantages.”
    Despite the increasing use of cloud services, the Swiss market is not yet approaching a saturation point.
  • The 2024 ISG Provider Lens™ Microsoft Cloud Ecosystem report for Switzerland evaluates the capabilities of 45 providers across five quadrants: Managed Services for Azure, Microsoft 365 Services, SAP on Azure Services, Power Platform Services and Generative AI Services for the Microsoft Clouds.

Urge to Simplify Draws More European Firms to ServiceNow

Retrieved on: 
Venerdì, Maggio 3, 2024
Networks, Data Analytics, Professional Services, Technology, Artificial Intelligence, ITSM, ServiceNow, KPMG, Infosys, Process mining, TCS, HR, HCLTech, Wipro, LTIMindtree, Research, NTT, ISG, Consultant, Assist, Automation, Natural language, Fujitsu, CSM, Research report, Customer, Human voice, Generative, Predictive analytics, Accenture, Voice of the customer

The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.

Key Points: 
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe finds more European enterprises are adopting ServiceNow as a holistic platform.
  • “The proliferation of ServiceNow modules has been a boon to European enterprises as well as to providers,” said Dr. Matthias Paletta, director, technology modernization, for ISG EMEA.
  • European companies are meticulously evaluating the returns on their ServiceNow investments and exploring avenues to augment efficiency and curtail superfluous expenses, ISG says.
  • The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Europe evaluates the capabilities of 36 providers across three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Services Providers.