ITSM

Qualys Unveils TotalCloud 2.0 with TruRisk Insights to Measure, Communicate, and Eliminate Cyber Risk in Cloud and SaaS Applications

Retrieved on: 
Mercoledì, Febbraio 7, 2024
Cloud, Singular, Attention, ServiceNow, Blog, Noise, ITSM, Computer security, CSPM, CDR, CWP, Organization, Microsoft, JIRA, Google Workspace, Risk, Software as a service, Software, Risk management

FOSTER CITY, Calif., Feb. 7, 2024 /PRNewswire/ -- Qualys, Inc. (NASDAQ: QLYS), a pioneer and leading provider of disruptive cloud-based IT, security and compliance solutions, today unveiled TotalCloud 2.0. This significant upgrade to Qualys' AI-powered cloud native application protection platform (CNAPP) delivers a single prioritized view of cloud risk and is the first to extend its protection to SaaS applications.

Key Points: 
  • This significant upgrade to Qualys' AI-powered cloud native application protection platform (CNAPP) delivers a single prioritized view of cloud risk and is the first to extend its protection to SaaS applications.
  • TotalCloud 2.0 with TruRisk Insights provides a single, prioritized view of cloud risk.
  • "Qualys TotalCloud enables us to holistically secure our cloud environment by providing insights into our risk exposure.
  • Qualys TotalCloud 2.0's enhancements streamline operations by providing:
    TruRisk Insights: Singular, Prioritized View of Cloud Risk – TruRisk Insights streamlines the identification of the highest-risk assets.

SysAid Continues to Expand its Global Footprint Through a New Strategic Partnership With Hatchit Studios, Introducing Generative AI-Powered IT Service Management to the Australian and New Zealand Markets

Retrieved on: 
Martedì, Febbraio 6, 2024
Partnership, Growth, IT service management, Chatbot, ANZ, AI, ITSM, Improper integral, Monitor, Managed services, Organization

TORONTO and SYDNEY, Feb. 6, 2024 /PRNewswire/ -- SysAid, a leading provider of IT and Enterprise Service Management solutions is pleased to announce its partnership with Hatchit Studios, an IT consultancy that specializes in digital transformation and service delivery, to deliver cutting-edge, generative AI-powered ITSM to companies and industries of all sizes in the Australia and New Zealand (ANZ) market.

Key Points: 
  • The partnership between SysAid and Hatchit Studios represents a powerful synergy that promises unparalleled value for organizations in the region.
  • Hatchit demonstrates its commitment to innovative technology solutions with SysAid Copilot, the comprehensive, newly released set of generative AI capabilities, designed to transform the service experience.
  • SysAid Copilot revolutionizes service management with its AI Chatbot for End Users, delivering 24/7 conversational self-service through generative AI.
  • We are committed to fulfilling the increasing demand for innovation in this market, orchestrating service management across the organization with generative AI, empowering employees to focus on value-driven tasks, and accelerating organizational productivity."

Cisco Unveils New Innovations on the Cisco Observability Platform

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Martedì, Febbraio 6, 2024
MLOps, Policy, Session replay, Visibility, ServiceNow, Senior, Classification, CMDB, Real user monitoring, Noise, Core, ITSM, CISCO, Synthetic media, Operational intelligence, DEM, Business, Ecosystem, FSO, VMware, Linux, EBPF, Generative, Experience, Machine learning, CSCO, SoftServe, Observability, App Store (iOS/iPadOS), RUM, Network equipment provider

AMSTERDAM, Feb. 6, 2024 /PRNewswire/ -- CISCO LIVE EMEA -- Cisco (NASDAQ: CSCO) today announced a series of exciting new solutions - enriched by business context - on the Cisco Observability Platform. With applications acting as the front door for nearly every business - and delivering a flawless application experience a top priority for IT teams - the latest enhancements will help customers deliver secure and performant user and application experience.

Key Points: 
  • AMSTERDAM, Feb. 6, 2024 /PRNewswire/ -- CISCO LIVE EMEA -- Cisco (NASDAQ: CSCO) today announced a series of exciting new solutions - enriched by business context - on the Cisco Observability Platform.
  • Cisco offers observability for Kubernetes workloads on the Cisco Observability Platform, using the powerful, lightweight Linux kernel utility, extended Berkeley Packet Filters (eBPF).
  • Cisco is delivering a unified experience across its observability portfolio, with new capabilities across Cisco AppDynamics and the Cisco Observability Platform.
  • As part of Cisco's continued expansion in innovations powered by Generative AI, the Cisco Observability Platform now offers a natural language interface for troubleshooting.

ScreenMeet Launches New Generative AI Assistant for Remote Support Agents

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Lunedì, Febbraio 5, 2024
Azure, SAN, ServiceNow, AI, ITSM, OPEX, CRMS, Environment, OpenAI, Amazon Web Services, Microsoft, LLM, API, CRM, Risk, Salesforce, Microsoft Dynamics 365, AWS, Engineering, ROI, Sales

SAN FRANCISCO, Feb. 5, 2024 /PRNewswire-PRWeb/ -- ScreenMeet®, the cloud-native remote support platform for the enterprise, today announced the availability of ScreenMeet AI Assist, the industry's first AI solution purpose-built for support agents in the contact center and IT help desk. ScreenMeet AI Assist leverages generative AI to empower agents with real-time troubleshooting and guidance to resolve issues faster and easier than ever before. By deflecting ticket escalation and accelerating resolution, businesses can significantly improve productivity, reduce OpEx and increase ROI.

Key Points: 
  • SAN FRANCISCO, Feb. 5, 2024 /PRNewswire-PRWeb/ -- ScreenMeet ®, the cloud-native remote support platform for the enterprise, today announced the availability of ScreenMeet AI Assist, the industry's first AI solution purpose-built for support agents in the contact center and IT help desk.
  • ScreenMeet AI Assist leverages generative AI to empower agents with real-time troubleshooting and guidance to resolve issues faster and easier than ever before.
  • "Our innovative AI assistant equips support agents to resolve tickets faster and deflect ticket escalation.
  • "ScreenMeet AI Assist not only helps existing support agents but we've found this new AI assistant technology can cut training time for new agents by up to 30%," commented Rebecca Wettemann, CEO and Principal Analyst at Valoir, an independent analyst firm.

Application Management Services Market to grow by USD 36.43 billion from 2022 to 2027, The ability of AMS offerings to enhance cost savings to boost growth- Technavio

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Lunedì, Febbraio 5, 2024
Growth, BFSI, Small, Public sector, Embedded, ITSM, USD, Challenge, SME, Marketing, Discrete, Administration, Social media, AMS, Communication, Risk, Organization, Agriculture

NEW YORK, Feb. 5, 2024 /PRNewswire/ -- The application management services market is estimated to grow by USD 36.43 billion from 2022 to 2027, according to Technavio.

Key Points: 
  • NEW YORK, Feb. 5, 2024 /PRNewswire/ -- The application management services market is estimated to grow by USD 36.43 billion from 2022 to 2027, according to Technavio.
  • Application Management Services (AMS) help businesses reduce costs and streamline project portfolio management by centralizing IT infrastructure.
  • Discrete Application Management Services (AMS) ensure alignment with business strategies, track project contributions, and enhance customer satisfaction while reducing risks.
  • The report provides actionable insights and estimates the contribution of all regions to the growth of the global application management services market.

Atlassian Announces Second Quarter Fiscal Year 2024 Results

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Giovedì, Febbraio 1, 2024
Data Management, Apps, Applications, Technology, Software, Networks, Artificial Intelligence, Internet, Cloud, Knowledge, HIPAA, GAAP, AI, ITSM, Disclosure, Enterprise, Data, Operating cost, API, Acquisition, Letter, Corporation, Service, TEAM, Video game

Revenue: Total revenue was $1,060.1 million for the second quarter of fiscal year 2024, up 21% from $872.7 million for the second quarter of fiscal year 2023.

Key Points: 
  • Revenue: Total revenue was $1,060.1 million for the second quarter of fiscal year 2024, up 21% from $872.7 million for the second quarter of fiscal year 2023.
  • Operating margin was (5%) for the second quarter of fiscal year 2024, compared with (11%) for the second quarter of fiscal year 2023.
  • Net loss per diluted share was $0.33 for the second quarter of fiscal year 2024, compared with net loss per diluted share of $0.80 for the second quarter of fiscal year 2023.
  • Operating margin was 24% for the second quarter of fiscal year 2024, compared with 20% for the second quarter of fiscal year 2023.

SolarWinds to Host EMEA Transform Partner Summit, Emphasizing Company’s Commitment to Channel Partners

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Giovedì, Febbraio 1, 2024
Networks, Security, Data Management, Technology, Software, Cloud, Growth, IT service management, SolarWinds, SWI, ITSM, Partner, Specialization, Database, Observability, Organization, Video game

The event is part of a series of SolarWinds Transform Partner Summits the company is hosting across Europe, Asia, and the Americas.

Key Points: 
  • The event is part of a series of SolarWinds Transform Partner Summits the company is hosting across Europe, Asia, and the Americas.
  • The EMEA Partner Summit brings together partners from around the region to network, learn, and celebrate their shared successes with SolarWinds.
  • SolarWinds continues to build on its Transform Partner Program , which was first launched in 2022 to support and drive growth for its valued global channel partners.
  • “The annual EMEA SolarWinds Partner Summit is an exciting opportunity to update partners on our product and channel strategy, how we can grow better together, and recognize our joint achievements.

Omada Sets New Industry Standard with Real-Time Identity Governance

Retrieved on: 
Mercoledì, Gennaio 31, 2024
Cloud, Policy, ServiceNow, Administration, ITSM, Machine learning, IGA, Ecosystem, Identity, Cluster analysis, Mining, Next Generation, Connectivity, Software as a service, Video game

COPENHAGEN, Denmark, Jan. 31, 2024 /PRNewswire/ -- Omada A/S ("Omada"), a global leader of Identity Governance and Administration (IGA) Software-as-a-Service (SaaS), today introduced the next generation of Omada Identity Cloud, Horizons. Built on a modern, cloud-native microservice architecture, Omada will deliver unprecedented speed, intelligent decision support, connectivity and higher operational efficiency.

Key Points: 
  • The Next Generation of Omada Identity Cloud Delivers Speed, Intelligence, Connectivity and Efficiency with 10X Performance Boost
    COPENHAGEN, Denmark, Jan. 31, 2024 /PRNewswire/ -- Omada A/S ("Omada"), a global leader of Identity Governance and Administration (IGA) Software-as-a-Service (SaaS), today introduced the next generation of Omada Identity Cloud , Horizons.
  • Omada Identity Cloud will deliver enhanced performance for users, with the ability to import and process identity data faster than ever.
  • Connectivity for the Identity Fabric : Omada allows customers to easily configure any application and system to ensure end-to-end identity governance across the application estate and the larger ecosystem of identity and security solutions.
  • To learn more about the new Omada Identity Cloud release, tune into the webinar on Wednesday, January 31.

Omada Sets New Industry Standard with Real-Time Identity Governance

Retrieved on: 
Mercoledì, Gennaio 31, 2024
Cloud, Policy, ServiceNow, Administration, ITSM, Machine learning, IGA, Ecosystem, Identity, Cluster analysis, Mining, Next Generation, Connectivity, Software as a service, Video game

COPENHAGEN, Denmark, Jan. 31, 2024 /PRNewswire/ -- Omada A/S ("Omada"), a global leader of Identity Governance and Administration (IGA) Software-as-a-Service (SaaS), today introduced the next generation of Omada Identity Cloud, Horizons. Built on a modern, cloud-native microservice architecture, Omada will deliver unprecedented speed, intelligent decision support, connectivity and higher operational efficiency.

Key Points: 
  • The Next Generation of Omada Identity Cloud Delivers Speed, Intelligence, Connectivity and Efficiency with 10X Performance Boost
    COPENHAGEN, Denmark, Jan. 31, 2024 /PRNewswire/ -- Omada A/S ("Omada"), a global leader of Identity Governance and Administration (IGA) Software-as-a-Service (SaaS), today introduced the next generation of Omada Identity Cloud , Horizons.
  • Omada Identity Cloud will deliver enhanced performance for users, with the ability to import and process identity data faster than ever.
  • Connectivity for the Identity Fabric : Omada allows customers to easily configure any application and system to ensure end-to-end identity governance across the application estate and the larger ecosystem of identity and security solutions.
  • To learn more about the new Omada Identity Cloud release, tune into the webinar on Wednesday, January 31.

Praecipio Appoints Chris Lewis as Chief Executive Officer

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Giovedì, Gennaio 25, 2024
Technology, Consulting, Security, Professional Services, Software, Networks, Internet, Data Management, Artificial Intelligence, Cloud, ESM, Improper integral, Culture, DevOps, Consultant, Scale, Managed services, AWS, ITSM, Service, Growth, Management

Praecipio, one of the largest Atlassian Platinum Solution Partners in North America, today announced the appointment of Chris Lewis to Chief Executive Officer, effective immediately.

Key Points: 
  • Praecipio, one of the largest Atlassian Platinum Solution Partners in North America, today announced the appointment of Chris Lewis to Chief Executive Officer, effective immediately.
  • Lewis joins Praecipio as a seasoned leader with more than 28 years of experience driving innovation services within the technology marketplace.
  • “I am truly honored to join Praecipio at such a pivotal moment for the company,” said Chris Lewis, CEO of Praecipio.
  • Praecipio based in Austin, Texas is a leading technology consulting firm, focused on transforming businesses with the Atlassian platform and other industry-leading advanced technologies.